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Shh/Updater problem

I have been trying to get my network [12 clients (win 7) and one server (win2008)] to funcyion again. My sophos Enterprise Console is version 4.0.0.2362 and Endpoint Security is ver 9.5. I have tried following the various "fixes" that Sophos staff have sent to me but I get stumped on the first step.

In Enterprise Console I must activate Sophos Live Protection from the View/Edit Policy, unfortunately there is no button for this in my version. Am I doing something wrong or being stupid. I have watched the video of how to do this and my version does not have the Sophos Live Protection button in the Policy window.

If anyone could help I will be eternally grateful.

Many thanks in advance.

PS I am not an IT expert, just a normal guy so please bear that in mind when / if you reply :)

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0 JoltCube over 13 years ago

In Sec, select “Update managers” at the top of the console, then in the left hand pane is the “Software Subscriptions” QC mentioned. There will always be a Recommended Subscription, as well as any additional ones you may have created. HTH
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0 AndyE over 13 years ago

Thanks guys
OK looked in the Software Subscriptions and under the recommended there is endpoint 10 and nothing to show the "never" so assume it is all OK ?
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0 AndyE over 13 years ago

OK now all is fixed and working, lets hope it continues on like this. The restart seemed to do the trick (doesn't it always).
Many thanks to you both I really appreciated your help and feedback.
Regards
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0 QC over 13 years ago

AndyE wrote:
The restart seemed to do the trick (doesn't it always).
As were are in the wake of FP - no. A system file moved - ample time and many ways to fix it. The only thing you should definitely not do is a restart ...
Christian
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