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SophosUpdateMgr account keep locked

Azwan

Hi Everyone,

Last visit to one of  our Sophos customer they complain that Event viewer are full with account locked error for account SophosUpdateMgr keep on locking even though Endpoint  update are using http with diffrent account use for IIS authentication at server.

Does anyone encunter such issue or probably customer iare having with their DNS issue?

:34147


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  • 0

    Hi Everyone,

    Which logs required to troubleshoot Sophos updating other than default path C:\Pxxxx\Sophos\AutoUpdate\Logs?. Thanks

    :34457
  • 0

    Hello Azwan,

    AutoUpdate logs are in the \AutoUpdate\Logs path you mentioned (under %ProgramFiles% for XP and %ProgramData% for Vista and above). They apply to updating in the sense of contacting the server, downloading files and starting (or skipping) the install and reporting its final status.

    Christian

    :34497