Issue: Sophos Central Admin – US-West region - Delays with the enforcement of Central policies on managed endpoints.

I am ready for these to stop.  

Still getting update failures on various machines.  46 update failures in the last 9.5 hours.

Scratch that.  50 update failures in the last 4 hours.  I had 46 successful updates in the last 9.5 hours.

I am ready for these to stop.  

Me too -- we manage a number of customers and the random emails saying the services have stopped, etc. are seriously annoying.  It's dangerous because we've gotten to the point where we ignore the alert (for the most part -- if it repeats on a single client we check it out) -- the boy has cried wolf one too many times.

I checked on a few machines with the alarm and the Sophos System Protection Service was not started. I opened a ticket and their response was to send me a KB on how to start a service.  The machines in your list either need rebooted or manually start the service which is what I did.  I created the ticket because we should not have to manually start a service.

You can be on the other end like I just realized we are.  I got one email this morning about a service not running on a machine and when I logged into the cloud I see there are 4 machines with that alert.  

What really bothers me is that this is a email-worthy alert (we get hundreds of these - the boy who cried wolf):

(False Alarm) Policy Violation

But these are not email-worthy and have to be searched to see them:

Malware Detection

Controlled Application Violation

I guess Sophos wants us to see how broken their product is more than the security issues on our PCs that might need to be looked into or logged.

We are getting installation failures (again!).  Is there another outage?  Sophos is reporting everything is fine, but that seems to be their M.O.

I'm having the same issue. Installed on 8 Domain Controllers last night, all failing to download and finalise the install, although they register with the Central Console.

I would have to agree. Sopho's indeed seems to be the Solution were the end users are the Beta tester for their products. I rolled this out early Aug.

I cannot tell you how many times I have to babysit this product. Revisit PC previous rolled out with Sophos because they refuse to Update. Is this a joke??

Emails come it, some services not running WTF, they were running fine yesterday and the day before that, now what??

Exclamation marks that NEVER go away.

Agent on Windows is all but useless. Nothing about whats in Quarantine and how to get to it and clean it, I guess it remains in there forever??

Agent on MAC has some items I can actually use. The MAC agent can: Scan this Mac, Update Now, Open Scans, Open Preferences, Open Quarantine Manager.

Not to mention, a full 60 seconds before the login opens the dashboard. A couple of times I closed the browser thinking it wasn't going to connect.

And one other thing. I had a user who needed Sophos turned off "RIGHT NOW" as it seemed to be blocking her from getting a very large report finished. Try as I might, enter Admin Code, turn off, nothing. try and unistall, failed.....tamper needs to be off. Turn of Tamper protect for PC. NOPE. Still fails to uninstall (please turn tamper protect off...it is OFF for damn sake)

Turn off Tamper Protect for Domain...NOPE. She is still blocked by Sophos. Missed her deadline. I am the idiot because I cannot stop Sophos actions. 

I hate the way this product does not let you administer it.

Frustration level is setting in. Arrrrg