Guest User!

You are not Sophos Staff.

Thread Info
  • Locked Locked
  • Replies 296 replies
  • Subscribers 48 subscribers
  • Views 727756 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Issue: Sophos Central Admin – US-West region - Delays with the enforcement of Central policies on managed endpoints.

Bianson

**Update 9** Root cause analysis KBA has been published: see knowledge base article for the latest.

**Update 8** As part of a routine database maintenance task customers may notice a few intermittent install and policy rendering failures. Please retry before contacting support. 7/17/2017 8:00 AM PST

**UPDATE 7** Some customers may notice a few intermittent install failures, please retry before contacting Sophos Support. 7/14/2017 2:00 PM PST

**UPDATE 6** Installations are being processed normally, service is restored. Please re-download installer from Central. 7/14/2017 9:00 AM PST

**UPDATE 5** Installations are now working as of July 13, 2017 19:00 UTC-5. See knowledge base article for the latest.

**UPDATE 4** New installs likely to still fail. http://centralstatus.sophos.com/#!/ has latest update. 

**UPDATE 3** System is now processing backlogs. Please see last updates here.

**UPDATE 2** Issue is ongoing, apologies. Impacts all areas within Central that rely on MCS communication between client and Central. 7/13/2017 8:00 AM PST

**UPDATE** Development has identified root cause and is working on a fix. 

Hello,

We are seeing delays with policy changes and enforcement in Sophos Central (US-West region) as well as installation failures due to inability of new endpoint installations to initially register. Our engineers are working to restore latency. Please note your endpoints remain protected. Updates will be provided on this thread.

KBA: https://community.sophos.com/kb/en-us/126477

Thank you,

Bob



This thread was automatically locked due to age.
  • in reply to K_M

    I'll definitely relay that back to the Central team. Gald to hear it worked on the retry.

  • in reply to Sure Win

    Just had another install fail -- ERROR: Could not find a source for updated packages. We can reach the Central console from various systems, including the failed client.

  • in reply to Sure Win

    Having the same thing at our company today. Failing installs, cannot find updates and failing to push policies as well.

    Sophos- Proactive communication with us on these forums? Are you still seeing these mysterious 'blips'? Please let us know and can you update Sophos Central if that is the case?

  • in reply to 1TruBob

    Please retry and it should succeed now. Let me know how it goes

  • in reply to Sure Win

    Can you tell us what the problem is? What is being done to fix this?

  • in reply to Trevor Karppi

    The Sophos Central team is monitoring these issues and making fixes/changes. I'll see if I can get additional information from the team.

  • in reply to Sure Win

    So why does the endpoint events show one thing and the Cloud show something different?  I am getting email alerts saying the endpoint is out of date, but it was updated.

     

  • We are experiencing the same issues as other companies.  We are experiencing the new install machines failing, we are seeing that when we run a diagnostic on the machines the computer management is having issue and provides an error with 504 gateway timeout.  Our laptop machines are loosing wifi connectivity although they are in the policy that allows wifi.  we are getting failed updates although the desktop console is update on the Sophos central console it shows out of date. 

     

    This is becoming to frequent and to often in our environment especially when you have Ransomware and Breachs at an all time high.  What is being done to resolve this issue and get our companies running at a smooth pace? are we really secure when you tell us that?  Many of us have invested great amounts of money and we are experiencing issues that last months with no true resolution that does not look good for us who truly believed in Sophos. 

     

  • in reply to Aisha Smith

    This week all of our Laptops have lost WiFi connectivity.  We have Chiefs in meetings and they all lost connectivity and it has been taking hours to get them back online with wifi.  This is definitely not a good look.  As this has been happening for about 2 to 3 weeks.

     

    I have a laptop that took about 2 hour to get updated with the Communication Management and still not updating on the Sophos Central Console.  There is a huge communication delay

    in the Diagnostic Tool it show that Management Communication is failing with the error "504 Gateway Timeout.  With 4 failed attempts. the server address we are connecting to is 52.25.245.140

  • in reply to Aisha Smith

    I'm also getting constant alerts that One or More sophos services are missing or not running ....

    All the more reason to move off this decaying platform.

Unfiltered HTML
Share Feedback
×

Submitted a Tech Support Case lately from the Support Portal?