I have 3 machines that are experiencing errors in installing the endpoint client. The client names are: churt-0716 and cstandish-0716. The response for error code 142 does not seem to apply.
The log file is as follows:
4/4/17,1:01:24 PM,Information,------------------ Beginning installation of Sophos Anti-Virus and AutoUpdate ------------------,
4/4/17,1:01:24 PM,Information,Setup version 3.3.1.809,
4/4/17,1:01:24 PM,Information,Command line: c:\users\nbensley\appdata\local\temp\sophos_bootstrap\setup.exe -server dzr-mcs-amzn-us-west-2-fa88.upe.p.hmr.sophos.com -token ***************** -edxtimestamp 20170323T164521Z,
4/4/17,1:01:24 PM,Information,Process security set successfully,
4/4/17,1:01:24 PM,Information,Setup program was run from C:\Users\nbensley\AppData\Local\Temp\sophos_bootstrap,
4/4/17,1:01:24 PM,Information,Checking system TMP paths.,
4/4/17,1:01:24 PM,Information,Checking TMP...,
4/4/17,1:01:24 PM,Information,Temp path for System found: 'C:\Windows\TEMP'.,
4/4/17,1:01:24 PM,Information,Tamper protection is not installed,
4/4/17,1:01:24 PM,Information,Sophos Endpoint Defense is not installed,
4/4/17,1:01:24 PM,Information,Checking if Sophos Anti-Virus or Sophos AutoUpdate are installed...,
4/4/17,1:01:24 PM,Information,Starting wizard to collect information from user...,
4/4/17,1:01:27 PM,Information,Checking for internet connectivity...,
4/4/17,1:01:27 PM,Success,Successfully connected to the URL http://dci.sophosupd.com/.,
4/4/17,1:01:27 PM,Information,Checking for internet connectivity...,
4/4/17,1:01:43 PM,Success,Successfully connected to the URL https://dzr-mcs-amzn-us-west-2-fa88.upe.p.hmr.sophos.com/sophos/management/ep.,
4/4/17,1:01:48 PM,Information,Starting the install sequence.,
4/4/17,1:01:48 PM,Information,Checking for local third-party software...,
4/4/17,1:01:48 PM,Information,Sending data back to Sophos...,
4/4/17,1:01:48 PM,Success,Successfully connected to the URL http://d1.sophosupd.com/ebs/3.3.1.809/i8Loc11tDiAN%2F8fUE+HwZkb6M8Q=/ezUzREE1RjE2LUI3RDktNEQ4Mi05MzkxLTNFOEMxRTZCODZBMn0=/6.1.7601/1/e0I3RUNGOENELTAxODgtNjcwMy1EQkE0LUFBNjVDNkFDRkIwQX0=/U3lzdGVtIENlbnRlciBFbmRwb2ludCBQcm90ZWN0aW9u/QzpcUHJvZ3JhbSBGaWxlc1xNaWNyb3NvZnQgU2VjdXJpdHkgQ2xpZW50XG1zc2VjZXMuZXhl/QzpcUHJvZ3JhbSBGaWxlc1xNaWNyb3NvZnQgU2VjdXJpdHkgQ2xpZW50XE1zTXBFbmcuZXhl/61000/x.xml.,
4/4/17,1:01:48 PM,Information,Done.,
4/4/17,1:01:48 PM,Information,Installing MSI...,
4/4/17,1:01:48 PM,Information,Copying ESCDP.dat...,
4/4/17,1:01:48 PM,Information,SAV not present, skipping install.,
4/4/17,1:01:48 PM,Information,Registering SAV with AutoUpdate...,
4/4/17,1:01:48 PM,Information,Installing MCS...,
4/4/17,1:01:48 PM,Information,Started installing C:\Users\nbensley\AppData\Local\Temp\sophos_bootstrap\mcsep\Sophos Management Communications System.msi ...,
4/4/17,1:01:55 PM,Information,Registering MCS with AutoUpdate...,
4/4/17,1:01:55 PM,Information,Successfully enabled Endpoint Defense for MCS.,
4/4/17,1:01:55 PM,Information,Installing sau_xg,
4/4/17,1:01:58 PM,Information,Started installing autoupdate ...,
4/4/17,1:02:07 PM,Information,Sucessfully enabled Endpoint Defense for SAU.,
4/4/17,1:02:07 PM,Information,Register with MCS...,
4/4/17,1:03:54 PM,ERROR,There was an unexpected problem with the installation of Sophos Endpoint Security and Control. Details: The MCS endpoint was rejected by the server during registration, the token is invalid.,
4/4/17,1:04:12 PM,Information,Sending EBS feedback to Sophos...,
4/4/17,1:04:12 PM,Information,Sending data back to Sophos...,
4/4/17,1:04:12 PM,Success,Successfully connected to the URL http://d1.sophosupd.com/ebs/3.3.1.809/i8Loc11tDiAN%2F8fUE+HwZkb6M8Q=/ezUzREE1RjE2LUI3RDktNEQ4Mi05MzkxLTNFOEMxRTZCODZBMn0=/6.1.7601/2/142/168/3/ZHpyLW1jcy1hbXpuLXVzLXdlc3QtMi1mYTg4LnVwZS5wLmhtci5zb3Bob3MuY29t////x.xml.,
4/4/17,1:04:12 PM,Information,------------------ Found errors during installation: 142 ------------------,
4/4/17,1:04:12 PM,Information,------------------ Installation program finishing with code 142 ------------------,
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