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Error Message 142 - workstation fails to install.

sheldon soman

I have 3 machines that are experiencing errors in installing the endpoint client.  The client names are:  churt-0716 and cstandish-0716.   The response for error code 142 does not seem to apply.

 

The log file is as follows:

4/4/17,1:01:24 PM,Information,------------------ Beginning installation of Sophos Anti-Virus and AutoUpdate ------------------,
4/4/17,1:01:24 PM,Information,Setup version 3.3.1.809,
4/4/17,1:01:24 PM,Information,Command line: c:\users\nbensley\appdata\local\temp\sophos_bootstrap\setup.exe -server dzr-mcs-amzn-us-west-2-fa88.upe.p.hmr.sophos.com -token ***************** -edxtimestamp 20170323T164521Z,
4/4/17,1:01:24 PM,Information,Process security set successfully,
4/4/17,1:01:24 PM,Information,Setup program was run from C:\Users\nbensley\AppData\Local\Temp\sophos_bootstrap,
4/4/17,1:01:24 PM,Information,Checking system TMP paths.,
4/4/17,1:01:24 PM,Information,Checking TMP...,
4/4/17,1:01:24 PM,Information,Temp path for System found: 'C:\Windows\TEMP'.,
4/4/17,1:01:24 PM,Information,Tamper protection is not installed,
4/4/17,1:01:24 PM,Information,Sophos Endpoint Defense is not installed,
4/4/17,1:01:24 PM,Information,Checking if Sophos Anti-Virus or Sophos AutoUpdate are installed...,
4/4/17,1:01:24 PM,Information,Starting wizard to collect information from user...,
4/4/17,1:01:27 PM,Information,Checking for internet connectivity...,
4/4/17,1:01:27 PM,Success,Successfully connected to the URL http://dci.sophosupd.com/.,
4/4/17,1:01:27 PM,Information,Checking for internet connectivity...,
4/4/17,1:01:43 PM,Success,Successfully connected to the URL https://dzr-mcs-amzn-us-west-2-fa88.upe.p.hmr.sophos.com/sophos/management/ep.,
4/4/17,1:01:48 PM,Information,Starting the install sequence.,
4/4/17,1:01:48 PM,Information,Checking for local third-party software...,
4/4/17,1:01:48 PM,Information,Sending data back to Sophos...,
4/4/17,1:01:48 PM,Success,Successfully connected to the URL http://d1.sophosupd.com/ebs/3.3.1.809/i8Loc11tDiAN%2F8fUE+HwZkb6M8Q=/ezUzREE1RjE2LUI3RDktNEQ4Mi05MzkxLTNFOEMxRTZCODZBMn0=/6.1.7601/1/e0I3RUNGOENELTAxODgtNjcwMy1EQkE0LUFBNjVDNkFDRkIwQX0=/U3lzdGVtIENlbnRlciBFbmRwb2ludCBQcm90ZWN0aW9u/QzpcUHJvZ3JhbSBGaWxlc1xNaWNyb3NvZnQgU2VjdXJpdHkgQ2xpZW50XG1zc2VjZXMuZXhl/QzpcUHJvZ3JhbSBGaWxlc1xNaWNyb3NvZnQgU2VjdXJpdHkgQ2xpZW50XE1zTXBFbmcuZXhl/61000/x.xml.,
4/4/17,1:01:48 PM,Information,Done.,
4/4/17,1:01:48 PM,Information,Installing MSI...,
4/4/17,1:01:48 PM,Information,Copying ESCDP.dat...,
4/4/17,1:01:48 PM,Information,SAV not present, skipping install.,
4/4/17,1:01:48 PM,Information,Registering SAV with AutoUpdate...,
4/4/17,1:01:48 PM,Information,Installing MCS...,
4/4/17,1:01:48 PM,Information,Started installing C:\Users\nbensley\AppData\Local\Temp\sophos_bootstrap\mcsep\Sophos Management Communications System.msi ...,
4/4/17,1:01:55 PM,Information,Registering MCS with AutoUpdate...,
4/4/17,1:01:55 PM,Information,Successfully enabled Endpoint Defense for MCS.,
4/4/17,1:01:55 PM,Information,Installing sau_xg,
4/4/17,1:01:58 PM,Information,Started installing autoupdate ...,
4/4/17,1:02:07 PM,Information,Sucessfully enabled Endpoint Defense for SAU.,
4/4/17,1:02:07 PM,Information,Register with MCS...,
4/4/17,1:03:54 PM,ERROR,There was an unexpected problem with the installation of Sophos Endpoint Security and Control. Details: The MCS endpoint was rejected by the server during registration, the token is invalid.,
4/4/17,1:04:12 PM,Information,Sending EBS feedback to Sophos...,
4/4/17,1:04:12 PM,Information,Sending data back to Sophos...,
4/4/17,1:04:12 PM,Success,Successfully connected to the URL http://d1.sophosupd.com/ebs/3.3.1.809/i8Loc11tDiAN%2F8fUE+HwZkb6M8Q=/ezUzREE1RjE2LUI3RDktNEQ4Mi05MzkxLTNFOEMxRTZCODZBMn0=/6.1.7601/2/142/168/3/ZHpyLW1jcy1hbXpuLXVzLXdlc3QtMi1mYTg4LnVwZS5wLmhtci5zb3Bob3MuY29t////x.xml.,
4/4/17,1:04:12 PM,Information,------------------ Found errors during installation: 142 ------------------,
4/4/17,1:04:12 PM,Information,------------------ Installation program finishing with code 142 ------------------,



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  • 0

    I'm getting the same thing.

    4/4/2017,1:16:53 PM,Information,------------------ Beginning installation of Sophos Anti-Virus and AutoUpdate ------------------,
    4/4/2017,1:16:53 PM,Information,Setup version 3.3.1.809,
    4/4/2017,1:16:53 PM,Information,Command line: c:\users\admini~1\appdata\local\temp\sophos_bootstrap\setup.exe -server dzr-mcs-amzn-us-west-2-fa88.upe.p.hmr.sophos.com -token ***************** -edxtimestamp 20170404T122338Z,
    4/4/2017,1:16:53 PM,Information,Process security set successfully,
    4/4/2017,1:16:53 PM,Information,Setup program was run from C:\Users\ADMINI~1\AppData\Local\Temp\sophos_bootstrap,
    4/4/2017,1:16:53 PM,Information,Checking system TMP paths.,
    4/4/2017,1:16:53 PM,Information,Checking TMP...,
    4/4/2017,1:16:53 PM,Information,Temp path for System found: 'C:\Windows\TEMP'.,
    4/4/2017,1:16:53 PM,Information,Tamper protection is not installed,
    4/4/2017,1:16:53 PM,Information,Sophos Endpoint Defense is not installed,
    4/4/2017,1:16:53 PM,Information,Checking if Sophos Anti-Virus or Sophos AutoUpdate are installed...,
    4/4/2017,1:16:53 PM,Information,Sophos AutoUpdate is already installed on your computer.,
    4/4/2017,1:16:53 PM,Information,Starting wizard to collect information from user...,
    4/4/2017,1:16:59 PM,Information,Checking for internet connectivity...,
    4/4/2017,1:16:59 PM,Success,Successfully connected to the URL http://dci.sophosupd.com/.,
    4/4/2017,1:16:59 PM,Information,Checking for internet connectivity...,
    4/4/2017,1:17:00 PM,Success,Successfully connected to the URL dzr-mcs-amzn-us-west-2-fa88.upe.p.hmr.sophos.com/.../ep.,
    4/4/2017,1:17:08 PM,Information,Starting the install sequence.,
    4/4/2017,1:17:08 PM,Information,Checking for local third-party software...,
    4/4/2017,1:17:08 PM,Information,Done.,
    4/4/2017,1:17:08 PM,Information,Installing MSI...,
    4/4/2017,1:17:08 PM,Information,Remove old SAU...,
    4/4/2017,1:17:14 PM,Information,Uninstallation of Sophos AutoUpdate returned exitcode: 0,
    4/4/2017,1:17:14 PM,Information,Removing SAU status file,
    4/4/2017,1:17:14 PM,Information,SAU uninstalled.,
    4/4/2017,1:17:14 PM,Information,Remove old MCS...,
    4/4/2017,1:17:29 PM,Information,Uninstallation of Sophos Management Communications System returned exitcode: 0,
    4/4/2017,1:17:29 PM,Information,MCS uninstalled.,
    4/4/2017,1:17:29 PM,Information,Copying ESCDP.dat...,
    4/4/2017,1:17:29 PM,Information,SAV not present, skipping install.,
    4/4/2017,1:17:29 PM,Information,Registering SAV with AutoUpdate...,
    4/4/2017,1:17:29 PM,Information,Installing MCS...,
    4/4/2017,1:17:29 PM,Information,Started installing C:\Users\ADMINI~1\AppData\Local\Temp\sophos_bootstrap\mcsep\Sophos Management Communications System.msi ...,
    4/4/2017,1:17:40 PM,Information,Registering MCS with AutoUpdate...,
    4/4/2017,1:17:40 PM,Information,Successfully enabled Endpoint Defense for MCS.,
    4/4/2017,1:17:41 PM,Information,Installing sau_xg,
    4/4/2017,1:17:41 PM,Information,Started installing autoupdate ...,
    4/4/2017,1:17:50 PM,Information,Sucessfully enabled Endpoint Defense for SAU.,
    4/4/2017,1:17:51 PM,Information,Register with MCS...,
    4/4/2017,1:18:28 PM,ERROR,There was an unexpected problem with the installation of Sophos Endpoint Security and Control. Details: The MCS endpoint was rejected by the server during registration, the token is invalid.,
    4/4/2017,1:18:45 PM,Information,Sending EBS feedback to Sophos...,
    4/4/2017,1:18:45 PM,Information,Sending data back to Sophos...,
    4/4/2017,1:18:46 PM,Success,Successfully connected to the URL d1.sophosupd.com/.../x.xml.,
    4/4/2017,1:18:46 PM,Information,------------------ Found errors during installation: 142 ------------------,
    4/4/2017,1:18:46 PM,Information,------------------ Installation program finishing with code 142 ------------------,

  • 0 in reply to Rodney Mills

    I'm getting the same thing.  The MCS log is showing it's failing to get to a Sophos (Amazon) URL.  My portal is extremely slow too (the computers tab won't even populate for me).  I'm guessing this is a problem on Sophos' end...

  • 0 in reply to John Sims

    Me too...same thing.

    HERE is a link to their status page.

  • 0

    I am receiving the same error, the solution for the error code does not apply to me either.

  • 0

    Good afternoon Friends, would this be a problem on Sophos server? At this point, I try to install Central Endpoint Advanced on two stations and have received the same error reported by my colleagues.

    "The MCS endpoint was rejected by the server during registration, the token is invalid."

    Found errors during installation: 142

  • 0 in reply to Vitor Louzada da Silva

    I am also getting this problem, something is obviously broken in Sophosland.   Lets hope they get this fixed quicker than other Sophos Cloud related issues I have run across in the past 5 months.....

  • 0

    Sophos support has confirmed that this is a problem on their end.  I have an open ticket on the issue.  If/when I'm notified that the problem has been fixed, I'll try to remember to post that here.

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