Problems with Office 365 / Office 2016

Hi All,

The fix for this issue is planned for release this coming Thursday, the 20th October.

To confirm you have the fixed version open the local Sophos UI, click About and check the Version is 11.5.1.

Also note, this fix requires a new driver for Tamper Protection which will be loaded following a reboot once upgraded to 11.5.1.

Thanks,

John

Thanks! 

It's the 20th (here in the UK at least!), is 11.5.1 still scheduled for release today? None of my clients see it, as far as I can tell.

When should I expect to see it deploying to my clients?

How can I be sure it's on one of my clients (without checking locally, i.e., is there a reg key or version of a file I can check against)?

UPDATE:

OK, my clients are getting it now (10:30 in the UK). Still would be handy to know a way to check remotely if a client has the right agent version. Doesn't seem to be an obvious way to do so in the Console (Sophos Central/Cloud).

This morning I noticed my Windows 10 client showed a "restart" notice, and rebooting the machine made that go away, but the version remained 11.5.1 and the Agent Update Status in the the cloud console still shows 10.7.0 VE3.64.2.  Makes me wonder what the restart was for?  Did your version change?

Thanks. I can confirm that the 11.5.1 update resolves the O365 installation issue. I tested it and was able to install O365 without uninstalling Sophos or disabling Tamper Protection. 

Installed Office 2016 with no issue.

Thank you for the fix.

Hi,

If you access the following registry key:

HKLM\SOFTWARE\Sophos\SAVService\Application\

or

HKLM\SOFTWARE\WOW6432Node\Sophos\SAVService\Application\

There's a value:

MarketingVersion

This will show the version installed and could be accessed remotely via a 3rd party product or manually.

Thanks,

John

Hi I have the similar problem.

11.5.4 Endpoint Advanced + Intercept X.

Impossible to update Office 365. Office error code: 30180-26 Connection to Server not established.

I have, in any case, tampered disabled but always same errors.

Hi,

I have the same problem. I disabled Tamper Protection and it did not work. I deactivated all the modules and the problem persisted. I had to uninstall the product to successfully install Office.

Details:

Office 365 ProPlus 2016

Sophos Central Endpoint Advanced 11.6.1

Sophos Intercept-X 3.7.0

Windows 10 Enterprise x64 1703 Build 15063.540

I ask for help identifying the problem, as I will certainly have similar cases in the near future within my clients and uninstalling the product as a workaround is completely impracticable.

Thanks,

Translated by Google Translate

Olá,

Estou com o mesmo problema. Desativei o Tamper Protection e não funcionou. Desativei todos os módulos e o problema persistiu. Tive que desinstalar o produto para conseguir instalar o Office com sucesso.

Detalhes:

Office 365 ProPlus 2016

Sophos Central Endpoint Advanced 11.6.1

Sophos Intercept-X 3.7.0

Windows 10 Enterprise x64 1703 Build 15063.540

Peço ajuda para identificar o problema, pois com certeza terei casos parecidos em um futuro próximo dentro de meus clientes e desinstalar o produto como solução de contorno é completamente inviável.

Obrigado.

Hi,

The first thing you should do is to go back and remove office, it will be partially installed. Restart the PC.

Add the following exceptions to your system's exception under windows update:

officecdn.microsoft.com.edgesuite.net

^([A-Za-z0-9.-]*\.)?windows\.com/ (already manual added )

Add this exception for 365 by pass:

Officecdn.microsoft.com and officecdn.microsoft.com.edgesuite.net

Let me know if this helps? I had the same issue as you and was able to install, configure, register office without any issue. Your other option would be to get the full installer from Microsoft instead of having to download the required files during install.