Hello
There is an issue with missing instance ID of mobile phones in Sophos, which makes impossible to effectively manage them.
I see windows is finding instance ID of apple iPhone correctly:
I think there could ba a problem with string which contains “&” in instance ID. And such can be found in MTP devices. As far as I investigated multiple USB devices, those which contains “&” in instance ID, aren’t working.
I found only one mobile which Instance ID doesn’t include “&” – and guess what – it works 
.
It dosen’t work:
And it works:
Allowing device model on particular machines will also allow other iPhones to connect to those machines - it’s unacceptable.
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