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Installation Problem Windows 10 Enterprise

Hello, everyone,

we have the following problem with a customer:
Sophos Endpoint installation may not start on some machines, the pre-installation check will display a message indicating that the operating system (Windows 10 Enterprise) is not supported.
No logs are generated under C:\Windows\Temp\, yet (empty) Sophos update folders are created under C:\ProgramData\Sophos\



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  • Thanks for the reply.

    I just require the ability to speak directly with someone as other avenues of communication have been

    too slow.

    Sadly, your link leads me to the same page where I acquired the initial 1800 number that

    fed ads to me.

  • Hi Eric Breen,

    I am sorry this is taking longer than expected. 
    I have updated the ticket requesting that an engineer contacts you as soon as they become available.

    Twitter Support has updated the ticket as well, and entered the provided phone number and way to reach you. 

    Regards,

  • Had a scheduled call this morning at 10am est, and I bowed out of another work-related meeting to be available for the Sophos support rep.

    Ive been sitting at my desk for exactly 1 hour now. No call, no email, nothing.

    This is not how you treat your business customers.

  • Hi Eric,

    I reviewed the ticket and noticed they contacted you today and provided a workaround for your current issue. 

    I also see they created a second ticket for a different issue, and they are waiting for SDU logs as well as process monitor logs from you. 
    Please let me know if there's anything else you need me to add to your ticket /  share with the engineers working on it. 

    I apologize again for the delays in the process.  

    Thank you for your understanding. 

    Regards,