"Not started: Sophos System Protection Service" on Exchange servers

Hi, thanks for testing. Development are looking into this, i will post an update as soon as I have one.

Regards,

Stephen

Update:

We have identified the cause and are releasing a fix for this tomorrow. 

Regards,

Stephen

Hi Stephen,

That's great news, thanks. 

Do you know if the fix will come down through the normal update process, or will it be a manual patch?

Best regards,

Dean

It will come via the normal Sophos update process, it won't require any manual intervention. 

Hi all,

As noted in the notification thread, we have just released the update that should fix this issue.

Note: you may need to manually start the service.

Regards,

Stephen

Hi Stephen,

Looks encouraging, about 30 minutes now without the service stopping.  You're correct about having to manually start the services, also one of the servers still had the issue but I triggered an update through Central then tried again and it's been OK since.

We'll monitor until close of play today then close our ticket with Sophos.

Thanks for all your help.

Hi Everyone,

As StephenMcKay Mentioned a fix for this issue has been released and confirmed to prevent the issue on July 13, 2018. For more details refer SSP Service not starting on Central Windows Servers.