I would like to know how to change the server that sophos make the WindowsCloudNextGen download.
It seems the system is trying to download from a different server.
This thread was automatically locked due to age.
I would like to know how to change the server that sophos make the WindowsCloudNextGen download.
It seems the system is trying to download from a different server.
Following the LOG from C:\ProgramData\Sophos\CloudInstaller\Logs\
Started C:\Windows\Temp\sfl-ff750400\Setup.exe
2018-03-08T19:10:41.7206294Z INFO : SophosInstall command line: "C:\\Windows\\Temp\\sfl-ff750400\\Setup.exe"
2018-03-08T19:10:41.7206294Z INFO : Command line: Quiet mode on: 0
2018-03-08T19:10:41.7206294Z INFO : Command line: Automatic Proxy detection disabled: 0
2018-03-08T19:10:41.7206294Z INFO : Command line: No feedback mode on: 0
2018-03-08T19:10:41.7206294Z INFO : Command line: Dump feedback enabled: 0
2018-03-08T19:10:41.7206294Z INFO : Command line: Bypass competitor removal: 0
2018-03-08T19:10:41.7206294Z INFO : Command line: Using CRT catalog file path: --
2018-03-08T19:10:41.7206294Z INFO : Command line: Only register endpoint with Central: 0
2018-03-08T19:10:41.7206294Z INFO : Command line: Using custom server: --
2018-03-08T19:10:41.7206294Z INFO : Command line: Using custom stage 2 filename: --
2018-03-08T19:10:41.7206294Z INFO : Command line: Using cloud user: --
2018-03-08T19:10:41.7206294Z INFO : Command line: Using cloud group: --
2018-03-08T19:10:41.7206294Z INFO : Command line: Overriding computer name: --
2018-03-08T19:10:41.7216294Z INFO : Command line: Overriding computer description: --
2018-03-08T19:10:41.7216294Z INFO : Command line: Overriding domain name: --
2018-03-08T19:10:41.7216294Z INFO : Command line: Language will be set to: --
2018-03-08T19:10:41.7216294Z INFO : Command line: Using message relays: --
2018-03-08T19:10:41.7216294Z INFO : Command line: Proxy address: --
2018-03-08T19:10:41.7216294Z INFO : Command line: Proxy user name: --
2018-03-08T19:10:41.7216294Z INFO : Command line: Using custom customer token: --
2018-03-08T19:10:41.7216294Z INFO : Command line: Using specified products: --
2018-03-08T19:10:41.7216294Z INFO : Command line: Using certificates from the MCS app data folder: 0
2018-03-08T19:10:41.7246294Z INFO : Sending HTTP 'GET' request to: full/central/windows/business/installer/latest.tar.gz
2018-03-08T19:10:43.9836294Z WARNING : WinHttpGetProxyForUrl returned: 12180
2018-03-08T19:10:43.9836294Z INFO : Attempting to connect using proxy '' of type 'Empty Proxy'.
2018-03-08T19:10:43.9836294Z INFO : Set security protocol: 00000800
2018-03-08T19:10:43.9836294Z INFO : Opening connection to downloads.sophos.com
2018-03-08T19:10:43.9846294Z INFO : Opened connection to downloads.sophos.com
2018-03-08T19:10:43.9846294Z INFO : Request content size: 0
2018-03-08T19:10:49.9306294Z INFO : Sending request
2018-03-08T19:10:49.9306294Z INFO : Request sent
2018-03-08T19:11:17.2746294Z INFO : Response status code: 200
2018-03-08T19:11:17.2756294Z INFO : Response data size: 1639646
2018-03-08T19:11:17.2756294Z INFO : trySendRequestThroughPotentialProxy returning response with status code: 200
2018-03-08T19:11:17.2996294Z INFO : Extracting files:
2018-03-08T19:11:17.2996294Z INFO : integrity.dat
2018-03-08T19:11:17.2996294Z INFO : manifest.dat
2018-03-08T19:11:17.3006294Z INFO : rootca.crl
2018-03-08T19:11:17.3006294Z INFO : rootca.crt
2018-03-08T19:11:17.3006294Z INFO : scf.dat
2018-03-08T19:11:17.3016294Z INFO : sof.dat
2018-03-08T19:11:17.3016294Z INFO : SophosSetup_Stage2.exe
2018-03-08T19:11:17.3206294Z INFO : sul.dll
2018-03-08T19:11:17.3366294Z INFO : Management Certs/sophosca1.crl
2018-03-08T19:11:17.3376294Z INFO : Management Certs/sophosca1.crt
2018-03-08T19:11:17.3376294Z INFO : Management Certs/sophosca2.crl
2018-03-08T19:11:17.3386294Z INFO : Management Certs/sophosca2.crt
2018-03-08T19:11:17.3386294Z INFO : Management Certs/Sophos_SHA256_MCS_Root_CA3_exp20380504.crl
2018-03-08T19:11:17.3386294Z INFO : Management Certs/Sophos_SHA256_MCS_Root_CA3_exp20380504.crt
2018-03-08T19:11:17.3386294Z INFO : Management Certs/Sophos_SHA256_MCS_Root_CA4_exp20390504.crl
2018-03-08T19:11:17.3396294Z INFO : Management Certs/Sophos_SHA256_MCS_Root_CA4_exp20390504.crt
2018-03-08T19:11:17.3796294Z INFO : Running setup.
Started C:\Program Files (x86)\Sophos\CloudInstaller\SophosSetup_Stage2.exe
2018-03-08T19:11:17.4766294Z INFO : Setup command line: --mgmtserver="dzr-mcs-amzn-us-west-2-fa88.upe.p.hmr.sophos.com" --logfile="C:\\ProgramData\\Sophos\\CloudInstaller\\Logs\\SophosCloudInstaller_20180308_191041.log" --parentpid="544" --products="all" --customertoken="7046c967-2d7d-42f0-85a9-fae264646bdb" --pipewritehandle="1132" --mcscustomerid="f6d977ba-8c41-3468-aba2-8eccef661edd"
2018-03-08T19:11:17.4776294Z INFO : Model::server value changed to: dzr-mcs-amzn-us-west-2-fa88.upe.p.hmr.sophos.com
2018-03-08T19:11:17.4776294Z INFO : Model::messageRelays value changed to be size: 0
2018-03-08T19:11:17.4776294Z INFO : Model::user value changed to:
2018-03-08T19:11:17.4776294Z INFO : Model::group value changed to:
2018-03-08T19:11:17.4776294Z INFO : Model::parentPid value changed to: 544
2018-03-08T19:11:17.4776294Z INFO : Model::products changed to: all
2018-03-08T19:11:17.4776294Z INFO : Model::customer token value changed to: 7046c967-2d7d-42f0-85a9-fae264646bdb
2018-03-08T19:11:17.4786294Z INFO : MCS Crts: C:\\Program Files (x86)\\Sophos\\CloudInstaller\\Management Certs\\sophosca1.crt,C:\\Program Files (x86)\\Sophos\\CloudInstaller\\Management Certs\\sophosca2.crt,C:\\Program Files (x86)\\Sophos\\CloudInstaller\\Management Certs\\Sophos_SHA256_MCS_Root_CA3_exp20380504.crt,C:\\Program Files (x86)\\Sophos\\CloudInstaller\\Management Certs\\Sophos_SHA256_MCS_Root_CA4_exp20390504.crt
2018-03-08T19:11:17.4786294Z INFO : MCS CRLs: C:\\Program Files (x86)\\Sophos\\CloudInstaller\\Management Certs\\sophosca1.crl,C:\\Program Files (x86)\\Sophos\\CloudInstaller\\Management Certs\\sophosca2.crl,C:\\Program Files (x86)\\Sophos\\CloudInstaller\\Management Certs\\Sophos_SHA256_MCS_Root_CA3_exp20380504.crl,C:\\Program Files (x86)\\Sophos\\CloudInstaller\\Management Certs\\Sophos_SHA256_MCS_Root_CA4_exp20390504.crl
2018-03-08T19:11:17.4786294Z INFO : Model:: MCS customer id value changed to: f6d977ba-8c41-3468-aba2-8eccef661edd
2018-03-08T19:11:17.4796294Z INFO : Beginning command definition.
2018-03-08T19:11:17.4796294Z INFO : Adding competitor detection command.
2018-03-08T19:11:17.4796294Z INFO : Adding command to register with Sophos cloud.
2018-03-08T19:11:17.4796294Z INFO : Adding MCS Override Registry keys if applicable; computer name, computer description, working group/domain name.
2018-03-08T19:11:17.4796294Z INFO : Adding command to download product suite.
2018-03-08T19:11:17.4796294Z INFO : Adding command to retrieve policy.
2018-03-08T19:11:17.4796294Z INFO : Adding command to prepare for installation.
2018-03-08T19:11:17.4796294Z INFO : Adding command to install Sophos cloud.
2018-03-08T19:11:17.4806294Z INFO : Adding command to persist installation and download status.
2018-03-08T19:11:17.4806294Z INFO : Command definition complete.
2018-03-08T19:11:17.4806294Z INFO : Stage 1 version:1.1.19.0
2018-03-08T19:11:17.4806294Z INFO : Stage 2 version:1.1.19
2018-03-08T19:11:17.4806294Z INFO : OS version: 6.1.7601.
2018-03-08T19:11:17.4806294Z INFO : Service pack: 1.0.
2018-03-08T19:11:17.4806294Z INFO : System Language: 1033.
2018-03-08T19:11:17.4806294Z INFO : User Language: 1033.
2018-03-08T19:11:17.4806294Z INFO : 64 bit: yes.
2018-03-08T19:11:17.8636294Z INFO : Running System Property Check: VerifyTrust ...
2018-03-08T19:11:17.8906294Z INFO : System Property Check: VerifyTrust - PASSED
2018-03-08T19:11:17.9406294Z INFO : Running System Property Check: HostnameLength ...
2018-03-08T19:11:17.9406294Z INFO : Initialized Winsock subsystem
2018-03-08T19:11:17.9426294Z INFO : Valid hostname length
2018-03-08T19:11:17.9426294Z INFO : System Property Check: HostnameLength - PASSED
2018-03-08T19:11:17.9926294Z INFO : Running System Property Check: GroupNameLength ...
2018-03-08T19:11:17.9926294Z INFO : System Property Check: GroupNameLength - PASSED
2018-03-08T19:11:18.0426294Z INFO : Running System Property Check: IsAdministrator ...
2018-03-08T19:11:18.0426294Z INFO : System Property Check: IsAdministrator - PASSED
2018-03-08T19:11:18.0926294Z INFO : Running System Property Check: PendingReboots ...
2018-03-08T19:11:18.0926294Z INFO : System Property Check: PendingReboots - PASSED
2018-03-08T19:11:18.1426294Z INFO : Running System Property Check: PrimaryDriveSpace ...
2018-03-08T19:11:18.1426294Z INFO : Enough space: 264849 Mb
2018-03-08T19:11:18.1426294Z INFO : System Property Check: PrimaryDriveSpace - PASSED
2018-03-08T19:11:18.1926294Z INFO : Running System Property Check: NotFirewall ...
2018-03-08T19:11:18.1926294Z INFO : System Property Check: NotFirewall - PASSED
2018-03-08T19:11:18.2426294Z INFO : Running System Property Check: NotHitmanProAlertIncompatible ...
2018-03-08T19:11:18.2426294Z INFO : No HitmanPro.Alert Installed
2018-03-08T19:11:18.2426294Z INFO : System Property Check: NotHitmanProAlertIncompatible - PASSED
2018-03-08T19:11:18.2926294Z INFO : Running System Property Check: NotInvincea ...
2018-03-08T19:11:18.2926294Z INFO : System Property Check: NotInvincea - PASSED
2018-03-08T19:11:18.3426294Z INFO : Running System Property Check: NotMessageRelay ...
2018-03-08T19:11:18.3426294Z INFO : RMS is not installed on the endpoint
2018-03-08T19:11:18.3426294Z INFO : System Property Check: NotMessageRelay - PASSED
2018-03-08T19:11:18.3926294Z INFO : Running System Property Check: NotNac ...
2018-03-08T19:11:18.3926294Z INFO : System Property Check: NotNac - PASSED
2018-03-08T19:11:18.4426294Z INFO : Running System Property Check: NotPatch ...
2018-03-08T19:11:18.4426294Z INFO : System Property Check: NotPatch - PASSED
2018-03-08T19:11:18.4926294Z INFO : Running System Property Check: NotPureMessageDomino ...
2018-03-08T19:11:18.4926294Z INFO : System Property Check: NotPureMessageDomino - PASSED
2018-03-08T19:11:18.5426294Z INFO : Running System Property Check: NotPureMessageExchangeWithAntiSpam ...
2018-03-08T19:11:18.5426294Z INFO : System Property Check: NotPureMessageExchangeWithAntiSpam - PASSED
2018-03-08T19:11:18.5926294Z INFO : Running System Property Check: NotSharePoint ...
2018-03-08T19:11:18.5926294Z INFO : System Property Check: NotSharePoint - PASSED
2018-03-08T19:11:18.6426294Z INFO : Running System Property Check: NotSecServer ...
2018-03-08T19:11:18.6426294Z INFO : System Property Check: NotSecServer - PASSED
2018-03-08T19:11:18.6926294Z INFO : Running System Property Check: NotSum ...
2018-03-08T19:11:18.6926294Z INFO : System Property Check: NotSum - PASSED
2018-03-08T19:11:18.7426294Z INFO : Running System Property Check: NotTamperProtected ...
2018-03-08T19:11:18.7426294Z INFO : Sophos Endpoint Defense is not installed
2018-03-08T19:11:18.7426294Z INFO : System Property Check: NotTamperProtected - PASSED
2018-03-08T19:11:18.7926294Z INFO : Running System Property Check: RAMSize ...
2018-03-08T19:11:18.7926294Z INFO : System Property Check: RAMSize - PASSED
2018-03-08T19:11:18.8426294Z INFO : Running System Property Check: SupportedOS ...
2018-03-08T19:11:18.8426294Z INFO : Running on workstation.
2018-03-08T19:11:18.8426294Z INFO : System Property Check: SupportedOS - PASSED
2018-03-08T19:11:18.8926294Z INFO : Running System Property Check: ValidTempDirectory ...
2018-03-08T19:11:18.8926294Z INFO : Temp folder exists.
2018-03-08T19:11:18.8926294Z INFO : System Property Check: ValidTempDirectory - PASSED
2018-03-08T19:11:18.9426294Z INFO : Running System Property Check: ValidServer ...
2018-03-08T19:11:18.9426294Z INFO : System Property Check: ValidServer - PASSED
2018-03-08T19:11:18.9926294Z INFO : Running System Property Check: ValidDeploymentInfo ...
2018-03-08T19:11:18.9926294Z INFO : Current Time: 2018-03-08T19:11:18.992000
2018-03-08T19:11:18.9936294Z INFO : This computer is part of the domain FLEET
2018-03-08T19:11:18.9936294Z INFO : Domain Name: FLEET
2018-03-08T19:11:18.9936294Z INFO : Computer Name: V-SIRIT-MAST-W1
2018-03-08T19:11:18.9936294Z INFO : Computer Description is not available.
2018-03-08T19:11:18.9936294Z INFO : Operating System: WIN7
2018-03-08T19:11:18.9936294Z INFO : ProductType: 48
2018-03-08T19:11:18.9946294Z INFO : Last logged on user was: V-SIRIT-MAST-W1\\LocalAdmin
2018-03-08T19:11:18.9956294Z INFO : Fully Qualified Domain Name: V-SIRIT-MAST-W1.Fleet.Teekay.Vessels
2018-03-08T19:11:18.9956294Z INFO : Processor architecture: x64
2018-03-08T19:11:18.9956294Z INFO : OS Major Version: 6 and OS Minor Version: 1
2018-03-08T19:11:18.9956294Z INFO : Friendly OS Name: WIN7
2018-03-08T19:11:18.9956294Z INFO : Is server?: 0
2018-03-08T19:11:18.9966294Z INFO : Sending HTTP 'POST' request to: sophos/management/ep/install/deployment-info
2018-03-08T19:11:21.2506294Z WARNING : WinHttpGetProxyForUrl returned: 12180
2018-03-08T19:11:21.2506294Z INFO : Attempting to connect using proxy '' of type 'Empty Proxy'.
2018-03-08T19:11:21.2506294Z INFO : Set security protocol: 00000800
2018-03-08T19:11:21.2506294Z INFO : Opening connection to dzr-mcs-amzn-us-west-2-fa88.upe.p.hmr.sophos.com
2018-03-08T19:11:21.2516294Z INFO : Opened connection to dzr-mcs-amzn-us-west-2-fa88.upe.p.hmr.sophos.com
2018-03-08T19:11:21.2516294Z INFO : Sending request for connection confirmation through potential proxy
2018-03-08T19:11:21.2516294Z INFO : Request content size: 0
2018-03-08T19:11:25.0976294Z INFO : ValidateFileCertificateCheck: Validate certificate against file on WINHTTP_CALLBACK_STATUS_SENDING_REQUEST
2018-03-08T19:11:25.0986294Z INFO : Certificate check succeeded
2018-03-08T19:11:25.0986294Z INFO : ValidateFileCertificateCheck: Ignore WINHTTP_CALLBACK_STATUS_REQUEST_SENT
2018-03-08T19:11:29.3376294Z INFO : Response status code: 200
2018-03-08T19:11:29.3376294Z INFO : Response data size: 168
2018-03-08T19:11:29.3376294Z INFO : trySendRequestThroughPotentialProxy returning response with status code: 200
2018-03-08T19:11:29.3376294Z INFO : Request content size: 1050
2018-03-08T19:11:29.3376294Z INFO : ValidateFileCertificateCheck: Validate certificate against file on WINHTTP_CALLBACK_STATUS_SENDING_REQUEST
2018-03-08T19:11:29.3386294Z INFO : Certificate check succeeded
2018-03-08T19:11:29.3386294Z INFO : ValidateFileCertificateCheck: Ignore WINHTTP_CALLBACK_STATUS_REQUEST_SENT
2018-03-08T19:11:30.3186294Z INFO : ValidateFileCertificateCheck: Validate certificate against file on WINHTTP_CALLBACK_STATUS_SENDING_REQUEST
2018-03-08T19:11:30.3196294Z INFO : Certificate check succeeded
2018-03-08T19:11:30.3196294Z INFO : ValidateFileCertificateCheck: Ignore WINHTTP_CALLBACK_STATUS_REQUEST_SENT
2018-03-08T19:11:30.3856294Z INFO : Response status code: 200
2018-03-08T19:11:30.3856294Z INFO : Response data size: 390
2018-03-08T19:11:30.3856294Z INFO : Parsing message received for deployment token: {"registrationToken":"4df5584e935e9b3960ae2bf9934731c4fc7c44f3f66946dcc1d5e638fb8e794b","products":[{"product":"FILE_ENCRYPTION","supported":false,"reasons":["UNLICENSED"]},{"product":"INTERCEPT","supported":true,"reasons":[]},{"product":"DEVICE_ENCRYPTION","supported":false,"reasons":["UNLICENSED","UNSUPPORTED_OS_VERSION"]},{"product":"ENDPOINT_ADVANCED","supported":true,"reasons":[]}]}
2018-03-08T19:11:30.3856294Z INFO : Model::token value changed to: 4df5584e935e9b3960ae2bf9934731c4fc7c44f3f66946dcc1d5e638fb8e794b
2018-03-08T19:11:30.3856294Z INFO : Licenses available: ENDPOINT_ADVANCED INTERCEPT
2018-03-08T19:11:30.4356294Z INFO : Running System Property Check: InstallationInProgress ...
2018-03-08T19:11:30.4356294Z INFO : System Property Check: InstallationInProgress - PASSED
2018-03-08T19:11:30.4856294Z INFO : Running System Property Check: SafeGuardEncryption ...
2018-03-08T19:11:30.4856294Z INFO : SafeGuard not installed.
2018-03-08T19:11:30.4856294Z INFO : System Property Check: SafeGuardEncryption - PASSED
2018-03-08T19:13:51.3566294Z INFO : Starting installation process.
2018-03-08T19:13:51.3576294Z INFO : About to execute command: CompetitorDetector
2018-03-08T19:13:51.3646294Z INFO : Command 'CompetitorDetector' completed with success with reboot code '0' and error message ''.
2018-03-08T19:13:51.3656294Z INFO : About to execute command: Register
2018-03-08T19:13:51.3656294Z INFO : Sending HTTP 'POST' request to: sophos/management/ep/install/register
2018-03-08T19:13:53.9226294Z WARNING : WinHttpGetProxyForUrl returned: 12180
2018-03-08T19:13:53.9226294Z INFO : Attempting to connect using proxy '' of type 'Empty Proxy'.
2018-03-08T19:13:53.9226294Z INFO : Set security protocol: 00000800
2018-03-08T19:13:53.9226294Z INFO : Opening connection to dzr-mcs-amzn-us-west-2-fa88.upe.p.hmr.sophos.com
2018-03-08T19:13:53.9236294Z INFO : Opened connection to dzr-mcs-amzn-us-west-2-fa88.upe.p.hmr.sophos.com
2018-03-08T19:13:53.9236294Z INFO : Sending request for connection confirmation through potential proxy
2018-03-08T19:13:53.9236294Z INFO : Request content size: 0
2018-03-08T19:13:57.9236294Z INFO : ValidateFileCertificateCheck: Validate certificate against file on WINHTTP_CALLBACK_STATUS_SENDING_REQUEST
2018-03-08T19:13:57.9246294Z INFO : Certificate check succeeded
2018-03-08T19:13:57.9246294Z INFO : ValidateFileCertificateCheck: Ignore WINHTTP_CALLBACK_STATUS_REQUEST_SENT
2018-03-08T19:13:58.9466294Z INFO : Response status code: 200
2018-03-08T19:13:58.9466294Z INFO : Response data size: 168
2018-03-08T19:13:58.9466294Z INFO : trySendRequestThroughPotentialProxy returning response with status code: 200
2018-03-08T19:13:58.9466294Z INFO : Request content size: 1050
2018-03-08T19:13:58.9466294Z INFO : ValidateFileCertificateCheck: Validate certificate against file on WINHTTP_CALLBACK_STATUS_SENDING_REQUEST
2018-03-08T19:13:58.9476294Z INFO : Certificate check succeeded
2018-03-08T19:13:58.9476294Z INFO : ValidateFileCertificateCheck: Ignore WINHTTP_CALLBACK_STATUS_REQUEST_SENT
2018-03-08T19:14:00.0476294Z INFO : ValidateFileCertificateCheck: Validate certificate against file on WINHTTP_CALLBACK_STATUS_SENDING_REQUEST
2018-03-08T19:14:00.0486294Z INFO : Certificate check succeeded
2018-03-08T19:14:00.0486294Z INFO : ValidateFileCertificateCheck: Ignore WINHTTP_CALLBACK_STATUS_REQUEST_SENT
2018-03-08T19:14:00.0486294Z INFO : Response status code: 200
2018-03-08T19:14:00.0486294Z INFO : Response data size: 72
2018-03-08T19:14:00.0496294Z INFO : Retrieved endpoint id: b21f9ba7-2c1b-0406-baa3-ec7952b29ea0
2018-03-08T19:14:00.0496294Z INFO : MCS Endpoint folder: C:\\ProgramData\\Sophos\\Management Communications System\\Endpoint\\
2018-03-08T19:14:00.0496294Z INFO : MCS Endpoint folder: C:\\ProgramData\\Sophos\\Management Communications System\\Endpoint\\
2018-03-08T19:14:00.0496294Z INFO : Retrieved customer id: f6d977ba-8c41-3468-aba2-8eccef661edd
2018-03-08T19:14:00.0496294Z INFO : MCS Endpoint folder: C:\\ProgramData\\Sophos\\Management Communications System\\Endpoint\\
2018-03-08T19:14:01.0496294Z INFO : Sending HTTP 'PUT' request to: sophos/management/ep/install/statuses/endpoint/b21f9ba7-2c1b-0406-baa3-ec7952b29ea0
2018-03-08T19:14:01.0496294Z INFO : Request content size: 952
2018-03-08T19:14:01.0496294Z INFO : ValidateFileCertificateCheck: Validate certificate against file on WINHTTP_CALLBACK_STATUS_SENDING_REQUEST
2018-03-08T19:14:01.0506294Z INFO : Certificate check succeeded
2018-03-08T19:14:01.0506294Z INFO : ValidateFileCertificateCheck: Ignore WINHTTP_CALLBACK_STATUS_REQUEST_SENT
2018-03-08T19:14:01.8496294Z INFO : ValidateFileCertificateCheck: Validate certificate against file on WINHTTP_CALLBACK_STATUS_SENDING_REQUEST
2018-03-08T19:14:01.8506294Z INFO : Certificate check succeeded
2018-03-08T19:14:01.8516294Z INFO : ValidateFileCertificateCheck: Ignore WINHTTP_CALLBACK_STATUS_REQUEST_SENT
2018-03-08T19:14:01.8516294Z INFO : Response status code: 200
2018-03-08T19:14:01.8516294Z INFO : Response data size: 0
2018-03-08T19:14:01.8516294Z INFO : Attempt to retrieve policy.
2018-03-08T19:14:01.8516294Z INFO : Sending HTTP 'GET' request to: sophos/management/ep/install/commands/applications/APPSPROXY;ALC/endpoint/b21f9ba7-2c1b-0406-baa3-ec7952b29ea0
2018-03-08T19:14:01.8516294Z INFO : Request content size: 0
2018-03-08T19:14:01.8516294Z INFO : ValidateFileCertificateCheck: Validate certificate against file on WINHTTP_CALLBACK_STATUS_SENDING_REQUEST
2018-03-08T19:14:01.8526294Z INFO : Certificate check succeeded
2018-03-08T19:14:01.8526294Z INFO : ValidateFileCertificateCheck: Ignore WINHTTP_CALLBACK_STATUS_REQUEST_SENT
2018-03-08T19:14:02.9696294Z INFO : Response status code: 200
2018-03-08T19:14:02.9696294Z INFO : Response data size: 3598
2018-03-08T19:14:02.9696294Z INFO : Successfully retrieved policy: commandID='25672' policyId='7826ac0500ee8a0990f8d4317d361b2be7ed6f992c41d61fc0b162d44b704385'.
2018-03-08T19:14:02.9706294Z INFO : Sending HTTP 'DELETE' request to: sophos/management/ep/install/commands/endpoint/b21f9ba7-2c1b-0406-baa3-ec7952b29ea0/25672
2018-03-08T19:14:02.9706294Z INFO : Request content size: 0
2018-03-08T19:14:02.9706294Z INFO : ValidateFileCertificateCheck: Validate certificate against file on WINHTTP_CALLBACK_STATUS_SENDING_REQUEST
2018-03-08T19:14:02.9716294Z INFO : Certificate check succeeded
2018-03-08T19:14:02.9716294Z INFO : ValidateFileCertificateCheck: Ignore WINHTTP_CALLBACK_STATUS_REQUEST_SENT
2018-03-08T19:14:03.9996294Z INFO : Response status code: 200
2018-03-08T19:14:03.9996294Z INFO : Response data size: 0
2018-03-08T19:14:03.9996294Z INFO : Sending HTTP 'GET' request to: sophos/management/ep/install/policy/application/ALC/7826ac0500ee8a0990f8d4317d361b2be7ed6f992c41d61fc0b162d44b704385
2018-03-08T19:14:04.0006294Z INFO : Request content size: 0
2018-03-08T19:14:04.0006294Z INFO : ValidateFileCertificateCheck: Validate certificate against file on WINHTTP_CALLBACK_STATUS_SENDING_REQUEST
2018-03-08T19:14:04.0016294Z INFO : Certificate check succeeded
2018-03-08T19:14:04.0016294Z INFO : ValidateFileCertificateCheck: Ignore WINHTTP_CALLBACK_STATUS_REQUEST_SENT
2018-03-08T19:14:06.0796294Z INFO : Response status code: 200
2018-03-08T19:14:06.0796294Z INFO : Response data size: 26290
2018-03-08T19:14:06.0806294Z INFO : OverwritingSAUPolicy file C:\\ProgramData\\Sophos\\Remote Management System\\3\\Agent\\AdapterStorage\\ALC\\SAUPolicy
2018-03-08T19:14:06.0806294Z INFO : New SAU, assume obfuscated password
2018-03-08T19:14:06.4106294Z INFO : Updating subscription created with id: Base, rigidname: WindowsCloudNextGen, baseversion: 11, tag: RECOMMENDED, fixedversion:
2018-03-08T19:14:06.4106294Z INFO : Updating subscription created with id: Clean, rigidname: WindowsCloudClean, baseversion: 1, tag: RECOMMENDED, fixedversion:
2018-03-08T19:14:06.4106294Z INFO : Updating subscription created with id: CloudAV, rigidname: WindowsCloudAV, baseversion: 11, tag: RECOMMENDED, fixedversion:
2018-03-08T19:14:06.4106294Z INFO : Updating subscription created with id: HitmanProAlert, rigidname: WindowsCloudHitmanProAlert, baseversion: 1, tag: RECOMMENDED, fixedversion:
2018-03-08T19:14:06.4116294Z INFO : Features: APPCNTRL
2018-03-08T19:14:06.4116294Z INFO : Features: AV
2018-03-08T19:14:06.4116294Z INFO : Features: CLEAN
2018-03-08T19:14:06.4116294Z INFO : Features: CORE
2018-03-08T19:14:06.4116294Z INFO : Features: DLP
2018-03-08T19:14:06.4116294Z INFO : Features: DVCCNTRL
2018-03-08T19:14:06.4116294Z INFO : Features: EFW
2018-03-08T19:14:06.4116294Z INFO : Features: HBT
2018-03-08T19:14:06.4116294Z INFO : Features: NTP
2018-03-08T19:14:06.4116294Z INFO : Features: SAV
2018-03-08T19:14:06.4116294Z INFO : Features: SDU
2018-03-08T19:14:06.4116294Z INFO : Features: WEBCNTRL
2018-03-08T19:14:06.4116294Z INFO : Features: XPD
2018-03-08T19:14:06.4116294Z INFO : Setting https download to: false
2018-03-08T19:14:06.4116294Z INFO : Updating credentials created with username: GF3DKEHJ44
2018-03-08T19:14:06.4126294Z INFO : MCS Endpoint folder: C:\\ProgramData\\Sophos\\Management Communications System\\Endpoint\\
2018-03-08T19:14:06.4126294Z INFO : Command 'Register' completed with success with reboot code '0' and error message ''.
2018-03-08T19:14:06.4126294Z INFO : About to execute command: StoreMcsRegistryKeys
2018-03-08T19:14:06.4126294Z INFO : Command 'StoreMcsRegistryKeys' completed with success with reboot code '0' and error message ''.
2018-03-08T19:14:06.4126294Z INFO : About to execute command: Download
2018-03-08T19:14:06.4146294Z INFO : Update Cache Cert Path folder: C:\\ProgramData\\Sophos\\Certificates\\AutoUpdate\\Cache
2018-03-08T19:14:06.4146294Z INFO : About to create directory: C:\\ProgramData\\Sophos\\CloudInstaller\\AutoUpdatePreparation\\Cache\\decoded
2018-03-08T19:14:06.4146294Z INFO : Created directory: C:\\ProgramData\\Sophos\\CloudInstaller\\AutoUpdatePreparation\\Cache\\decoded
2018-03-08T19:14:06.4146294Z INFO : About to set security DACL on: C:\\ProgramData\\Sophos\\CloudInstaller\\AutoUpdatePreparation\\Cache\\decoded
2018-03-08T19:14:06.4146294Z INFO : Set security DACL on: C:\\ProgramData\\Sophos\\CloudInstaller\\AutoUpdatePreparation\\Cache\\decoded
2018-03-08T19:14:06.4156294Z INFO : About to create directory: C:\\ProgramData\\Sophos\\CloudInstaller\\AutoUpdatePreparation\\data\\Warehouse
2018-03-08T19:14:06.4156294Z INFO : Created directory: C:\\ProgramData\\Sophos\\CloudInstaller\\AutoUpdatePreparation\\data\\Warehouse
2018-03-08T19:14:06.4156294Z INFO : About to set security DACL on: C:\\ProgramData\\Sophos\\CloudInstaller\\AutoUpdatePreparation\\data
2018-03-08T19:14:06.4156294Z INFO : Set security DACL on: C:\\ProgramData\\Sophos\\CloudInstaller\\AutoUpdatePreparation\\data
2018-03-08T19:14:06.4156294Z INFO : About to create directory: C:\\ProgramData\\Sophos\\Certificates\\AutoUpdate\\Cache
2018-03-08T19:14:06.4156294Z INFO : Created directory: C:\\ProgramData\\Sophos\\Certificates\\AutoUpdate\\Cache
2018-03-08T19:14:06.4156294Z INFO : About to set security DACL on: C:\\ProgramData\\Sophos\\Certificates\\AutoUpdate\\Cache
2018-03-08T19:14:06.4356294Z INFO : Set security DACL on: C:\\ProgramData\\Sophos\\Certificates\\AutoUpdate\\Cache
2018-03-08T19:14:06.4356294Z INFO : Update Cache Cert Path folder: C:\\ProgramData\\Sophos\\Certificates\\AutoUpdate\\Cache
2018-03-08T19:14:06.4366294Z INFO : Update Cache Cert Path folder: C:\\ProgramData\\Sophos\\Certificates\\AutoUpdate\\Cache
2018-03-08T19:14:06.4366294Z INFO : Writing cert: C:\\ProgramData\\Sophos\\Certificates\\AutoUpdate\\Cache\\1323c8d6ae076942b89d7580ee4f630e2d8ffd4c.crt.crt
2018-03-08T19:14:06.4366294Z INFO : Writing cert: C:\\ProgramData\\Sophos\\Certificates\\AutoUpdate\\Cache\\33d6a435957397fc9336c8633445aa33e1774500.crt.crt
2018-03-08T19:14:06.4366294Z INFO : Writing cert: C:\\ProgramData\\Sophos\\Certificates\\AutoUpdate\\Cache\\73762990dbbe475f0d6f5adc102be4ab9eed7bcb.crt.crt
2018-03-08T19:14:06.4376294Z INFO : Analyzing whether to update from Sophos CDN or update cache
2018-03-08T19:14:06.4376294Z WARNING : Warning no ipv6 addresses found for tkshtns02.fleet.teekay.vessels:8191.
2018-03-08T19:14:06.4376294Z WARNING : Warning no ipv6 addresses found for v-alexi-host-s1.fleet.teekay.vessels:8191.
2018-03-08T19:14:06.4386294Z WARNING : Warning no ipv6 addresses found for v-alexi-hypv-s1.fleet.teekay.vessels:8191.
2018-03-08T19:14:06.4386294Z WARNING : Warning no ipv6 addresses found for v-amund-host-s1.fleet.teekay.vessels:8191.
2018-03-08T19:14:06.4396294Z WARNING : Warning no ipv6 addresses found for v-amund-hypv-s1.fleet.teekay.vessels:8191.
2018-03-08T19:14:06.4396294Z WARNING : Warning no ipv6 addresses found for v-angli-host-s1.fleet.teekay.vessels:8191.
2018-03-08T19:14:06.4406294Z WARNING : Warning no ipv6 addresses found for v-angli-hypv-s1.fleet.teekay.vessels:8191.
2018-03-08T19:14:06.4406294Z WARNING : Warning no ipv6 addresses found for v-apoll-host-s1.fleet.teekay.vessels:8191.
2018-03-08T19:14:06.4406294Z WARNING : Warning no ipv6 addresses found for v-apoll-hypv-s1.fleet.teekay.vessels:8191.
2018-03-08T19:14:06.4416294Z WARNING : Warning no ipv6 addresses found for v-arend-host-s1.fleet.teekay.vessels:8191.
2018-03-08T19:14:06.4416294Z WARNING : Warning no ipv6 addresses found for v-arend-hypv-s1.fleet.teekay.vessels:8191.
2018-03-08T19:14:06.4426294Z WARNING : Warning no ipv6 addresses found for v-beoth-host-s1.fleet.teekay.vessels:8191.
2018-03-08T19:14:06.4426294Z WARNING : Warning no ipv6 addresses found for v-beoth-hypv-s1.fleet.teekay.vessels:8191.
2018-03-08T19:14:06.4426294Z WARNING : Warning no ipv6 addresses found for v-bossa-host-s2.fleet.teekay.vessels:8191.
2018-03-08T19:14:06.4436294Z WARNING : Warning no ipv6 addresses found for v-bossa-hypv-s2.fleet.teekay.vessels:8191.
2018-03-08T19:14:06.4436294Z WARNING : Warning no ipv6 addresses found for v-brita-host-s1.fleet.teekay.vessels:8191.
2018-03-08T19:14:06.4446294Z WARNING : Warning no ipv6 addresses found for v-brita-hypv-s1.fleet.teekay.vessels:8191.
2018-03-08T19:14:07.1116294Z ERROR : Error: 11004 while calling getaddrinfo.
2018-03-08T19:14:07.1126294Z ERROR : Error getting ip addresses for v-conv-host-s1.conventional.teekay.vessels:8191. This update cache will be ignored.
2018-03-08T19:14:07.7996294Z ERROR : Error: 11004 while calling getaddrinfo.
2018-03-08T19:14:07.7996294Z ERROR : Error getting ip addresses for v-conv-hypv-s1.conventional.teekay.vessels:8191. This update cache will be ignored.
2018-03-08T19:14:07.8006294Z WARNING : Warning no ipv6 addresses found for v-dorse-host-s1.fleet.teekay.vessels:8191.
2018-03-08T19:14:07.8006294Z WARNING : Warning no ipv6 addresses found for v-hispa-host-s2.fleet.teekay.vessels:8191.
2018-03-08T19:14:07.8016294Z WARNING : Warning no ipv6 addresses found for v-hispa-hypv-s2.fleet.teekay.vessels:8191.
2018-03-08T19:14:07.8016294Z WARNING : Warning no ipv6 addresses found for v-lamba-host-s1.fleet.teekay.vessels:8191.
2018-03-08T19:14:07.8016294Z WARNING : Warning no ipv6 addresses found for v-lamba-hypv-s1.fleet.teekay.vessels:8191.
2018-03-08T19:14:07.8026294Z WARNING : Warning no ipv6 addresses found for v-nanse-host-s1.fleet.teekay.vessels:8191.
2018-03-08T19:14:07.8026294Z WARNING : Warning no ipv6 addresses found for v-nanse-hypv-s1.fleet.teekay.vessels:8191.
2018-03-08T19:14:07.8036294Z WARNING : Warning no ipv6 addresses found for v-natal-host-s1.fleet.teekay.vessels:8191.
2018-03-08T19:14:07.8036294Z WARNING : Warning no ipv6 addresses found for v-natal-hypv-s1.fleet.teekay.vessels:8191.
2018-03-08T19:14:07.8036294Z WARNING : Warning no ipv6 addresses found for v-nordi-host-s1.fleet.teekay.vessels:8191.
2018-03-08T19:14:07.8046294Z WARNING : Warning no ipv6 addresses found for v-nordi-hypv-s1.fleet.teekay.vessels:8191.
2018-03-08T19:14:07.8046294Z WARNING : Warning no ipv6 addresses found for v-norse-host-s1.fleet.teekay.vessels:8191.
2018-03-08T19:14:07.8056294Z WARNING : Warning no ipv6 addresses found for v-ocean-host-s1.fleet.teekay.vessels:8191.
2018-03-08T19:14:07.8056294Z WARNING : Warning no ipv6 addresses found for v-ocean-hypv-s1.fleet.teekay.vessels:8191.
2018-03-08T19:14:07.8056294Z WARNING : Warning no ipv6 addresses found for v-oslo-host-s1.fleet.teekay.vessels:8191.
2018-03-08T19:14:07.8066294Z WARNING : Warning no ipv6 addresses found for v-oslo-hypv-s1.fleet.teekay.vessels:8191.
2018-03-08T19:14:07.8066294Z WARNING : Warning no ipv6 addresses found for v-patla-host-s1.fleet.teekay.vessels:8191.
2018-03-08T19:14:07.8076294Z WARNING : Warning no ipv6 addresses found for v-peary-host-s1.fleet.teekay.vessels:8191.
2018-03-08T19:14:07.8076294Z WARNING : Warning no ipv6 addresses found for v-peary-hypv-s1.fleet.teekay.vessels:8191.
2018-03-08T19:14:07.8086294Z WARNING : Warning no ipv6 addresses found for v-pnord-host-s1.fleet.teekay.vessels:8191.
2018-03-08T19:14:07.8086294Z WARNING : Warning no ipv6 addresses found for v-pnord-hypv-s1.fleet.teekay.vessels:8191.
2018-03-08T19:14:07.8096294Z WARNING : Warning no ipv6 addresses found for v-randg-host-s1.fleet.teekay.vessels:8191.
2018-03-08T19:14:07.8096294Z WARNING : Warning no ipv6 addresses found for v-randg-hypv-s1.fleet.teekay.vessels:8191.
2018-03-08T19:14:07.8096294Z WARNING : Warning no ipv6 addresses found for v-samba-host-s1.fleet.teekay.vessels:8191.
2018-03-08T19:14:07.8106294Z WARNING : Warning no ipv6 addresses found for v-samba-hypv-s1.fleet.teekay.vessels:8191.
2018-03-08T19:14:07.8106294Z WARNING : Warning no ipv6 addresses found for v-scand-host-s1.fleet.teekay.vessels:8191.
2018-03-08T19:14:07.8116294Z WARNING : Warning no ipv6 addresses found for v-scand-hypv-s1.fleet.teekay.vessels:8191.
2018-03-08T19:14:07.8116294Z WARNING : Warning no ipv6 addresses found for v-scott-host-s3.fleet.teekay.vessels:8191.
2018-03-08T19:14:07.8126294Z WARNING : Warning no ipv6 addresses found for v-scott-hypv-s3.fleet.teekay.vessels:8191.
2018-03-08T19:14:07.8126294Z WARNING : Warning no ipv6 addresses found for v-serta-host-s1.fleet.teekay.vessels:8191.
2018-03-08T19:14:07.8136294Z WARNING : Warning no ipv6 addresses found for v-serta-hypv-s1.fleet.teekay.vessels:8191.
2018-03-08T19:14:07.8136294Z WARNING : Warning no ipv6 addresses found for v-sirit-host-s1.fleet.teekay.vessels:8191.
2018-03-08T19:14:07.8146294Z WARNING : Warning no ipv6 addresses found for v-sirit-hypv-s1.fleet.teekay.vessels:8191.
2018-03-08T19:14:07.8146294Z INFO : Checking access to update cache: v-sirit-host-s1.fleet.teekay.vessels:8191
2018-03-08T19:14:07.8146294Z INFO : Updating configured to use: HTTPS
2018-03-08T19:14:07.8146294Z INFO : Update Cache Cert Path folder: C:\\ProgramData\\Sophos\\Certificates\\AutoUpdate\\Cache
2018-03-08T19:14:59.3626294Z INFO : Could not reach cache
2018-03-08T19:14:59.3626294Z INFO : Checking access to update cache: v-sirit-hypv-s1.fleet.teekay.vessels:8191
2018-03-08T19:14:59.3646294Z INFO : Updating configured to use: HTTPS
2018-03-08T19:14:59.3646294Z INFO : Update Cache Cert Path folder: C:\\ProgramData\\Sophos\\Certificates\\AutoUpdate\\Cache
2018-03-08T19:15:50.4031555Z INFO : Could not reach cache
2018-03-08T19:15:50.4031555Z INFO : Checking access to update cache: v-nanse-host-s1.fleet.teekay.vessels:8191
2018-03-08T19:15:50.4031555Z INFO : Updating configured to use: HTTPS
2018-03-08T19:15:50.4031555Z INFO : Update Cache Cert Path folder: C:\\ProgramData\\Sophos\\Certificates\\AutoUpdate\\Cache
2018-03-08T19:16:00.9329530Z INFO : Successfully connected to cache
2018-03-08T19:16:00.9485527Z INFO : Cache response time: 10542ms
2018-03-08T19:16:00.9485527Z INFO : Analysis complete - Using update cache: v-nanse-host-s1.fleet.teekay.vessels:8191
2018-03-08T19:16:00.9485527Z INFO : Updating from cache: v-nanse-host-s1.fleet.teekay.vessels:8191
2018-03-08T19:16:00.9485527Z INFO : Updating configured to use: HTTPS
2018-03-08T19:16:00.9485527Z INFO : Initial download: attempting to use bulk metadata
2018-03-08T19:16:00.9485527Z INFO : Calling SULDownloader addGlobalFilter...
2018-03-08T19:16:00.9485527Z INFO : Subscription: Base
2018-03-08T19:16:00.9485527Z INFO : SUL info: [T46381] SU::Handle::readRemoteMetadata + SU::Handle::readRemoteMetadata()
2018-03-08T19:16:00.9485527Z INFO : SUL info: [T75884] SU::Metadata::readRemoteMetadata SU::Metadata::readRemoteMetadata()
2018-03-08T19:16:00.9485527Z INFO : SUL info: [I40394] Downloading customer file from sophos:1:1
2018-03-08T19:16:00.9485527Z INFO : SUL info: [T81533] SU::createCachedPackageSource creating cached package source for sophos:1:1: url=sophos
2018-03-08T19:16:00.9485527Z INFO : SUL info: [T81533] SU::createCachedPackageSource creating http_source_specific_data to download customer file
2018-03-08T19:16:00.9485527Z INFO : SUL info: [T81533] SU::createCachedPackageSource creating package source to download customer file
2018-03-08T19:16:05.6908615Z INFO : SUL info: [T81533] SU::createCachedPackageSource creating cached package source
2018-03-08T19:16:05.6908615Z INFO : SUL info: [I40395] Downloaded customer file; fetching catalogues from sophos:1:1...
2018-03-08T19:16:05.6908615Z INFO : SUL info: [T31993] SU::internal::CustomerFile::getWarehousesFromSophosUpdateSource Getting catalogues
2018-03-08T19:16:05.6908615Z INFO : SUL info: [T52614] SU::LoggingAdvisor::start_file [metadata] Syncing: catalogue/sdds.CEPNG_EAPONLY_1081.1.xml
2018-03-08T19:16:07.3444297Z INFO : SUL info: [T52615] SU::LoggingAdvisor::end_file [metadata] Success: catalogue/sdds.CEPNG_EAPONLY_1081.1.xml: 1654 ms
2018-03-08T19:16:07.3444297Z INFO : SUL info: [T52614] SU::LoggingAdvisor::start_file [metadata] Syncing: catalogue/sdds.CEP_11014.2.xml
2018-03-08T19:16:10.1055766Z INFO : SUL info: [T52615] SU::LoggingAdvisor::end_file [metadata] Success: catalogue/sdds.CEP_11014.2.xml: 2761 ms
2018-03-08T19:16:10.1055766Z INFO : SUL info: [T52614] SU::LoggingAdvisor::start_file [metadata] Syncing: catalogue/sdds.CIX_EAPONLY_2-0-0.1.xml
2018-03-08T19:16:12.0243397Z INFO : SUL info: [T52615] SU::LoggingAdvisor::end_file [metadata] Success: catalogue/sdds.CIX_EAPONLY_2-0-0.1.xml: 1919 ms
2018-03-08T19:16:12.0243397Z INFO : SUL info: [T52614] SU::LoggingAdvisor::start_file [metadata] Syncing: catalogue/sdds.Cloud-SVE1113692.1.xml
2018-03-08T19:16:13.8495046Z INFO : SUL info: [T52615] SU::LoggingAdvisor::end_file [metadata] Success: catalogue/sdds.Cloud-SVE1113692.1.xml: 1825 ms
2018-03-08T19:16:13.8495046Z INFO : SUL info: [T52614] SU::LoggingAdvisor::start_file [metadata] Syncing: catalogue/sdds.CloudEnc_1-3-90.1.xml
2018-03-08T19:16:15.7682677Z INFO : SUL info: [T52615] SU::LoggingAdvisor::end_file [metadata] Success: catalogue/sdds.CloudEnc_1-3-90.1.xml: 1919 ms
2018-03-08T19:16:15.7682677Z INFO : SUL info: [T52614] SU::LoggingAdvisor::start_file [metadata] Syncing: catalogue/sdds.CloudOSX_966_973.6.xml
2018-03-08T19:16:17.4218359Z INFO : SUL info: [T52615] SU::LoggingAdvisor::end_file [metadata] Success: catalogue/sdds.CloudOSX_966_973.6.xml: 1653 ms
2018-03-08T19:16:17.4218359Z INFO : SUL info: [T52614] SU::LoggingAdvisor::start_file [metadata] Syncing: catalogue/sdds.CloudVirt-VS21113692.2.xml
2018-03-08T19:16:18.9818059Z INFO : SUL info: [T52615] SU::LoggingAdvisor::end_file [metadata] Success: catalogue/sdds.CloudVirt-VS21113692.2.xml: 1560 ms
2018-03-08T19:16:18.9818059Z INFO : SUL info: [T31993] SU::internal::CustomerFile::getWarehousesFromSophosUpdateSource Getting warehouses
2018-03-08T19:16:18.9818059Z INFO : SUL info: [T52614] SU::LoggingAdvisor::start_file [metadata] Syncing: bulk/sdds.CEPNG_EAPONLY_1081.1.xml.zip
2018-03-08T19:16:28.0764310Z INFO : SUL info: [T52615] SU::LoggingAdvisor::end_file [metadata] Failure: bulk/sdds.CEPNG_EAPONLY_1081.1.xml.zip: 9095 ms
2018-03-08T19:16:28.0764310Z INFO : SUL info: [WARN] cached_package_source::copy_from_upstream copy from upstream failed: 500 Internal Server Error: error fetching v-nanse-host-s1.fleet.teekay.vessels:8191/.../sdds.CEPNG_EAPONLY_1081.1.xml.zip
2018-03-08T19:16:28.0764310Z INFO : SUL info: [T52614] SU::LoggingAdvisor::start_file [metadata] Syncing: e585a3ceed90d49028bbc563002eacf3x000.xml: 7193 bytes
2018-03-08T19:16:29.8703965Z INFO : SUL info: [T52615] SU::LoggingAdvisor::end_file [metadata] Failure: e585a3ceed90d49028bbc563002eacf3x000.xml: 1794 ms
2018-03-08T19:16:29.8703965Z INFO : SUL info: [WARN] cached_package_source::copy_from_upstream copy from upstream failed: Cannot read remote resource: v-nanse-host-s1.fleet.teekay.vessels:8191/.../e585a3ceed90d49028bbc563002eacf3x000.xml: 404 Not Found
2018-03-08T19:16:29.9327953Z INFO : SUL info: [T52614] SU::LoggingAdvisor::start_file [metadata] Syncing: e585a3ceed90d49028bbc563002eacf3x000.xml: 7193 bytes
2018-03-08T19:16:31.8515584Z INFO : SUL info: [T52615] SU::LoggingAdvisor::end_file [metadata] Failure: e585a3ceed90d49028bbc563002eacf3x000.xml: 1919 ms
2018-03-08T19:16:31.8515584Z INFO : SUL info: [WARN] cached_package_source::copy_from_upstream copy from upstream failed: Cannot read remote resource: v-nanse-host-s1.fleet.teekay.vessels:8191/.../e585a3ceed90d49028bbc563002eacf3x000.xml: 404 Not Found
2018-03-08T19:16:31.9607563Z INFO : SUL info: [T52614] SU::LoggingAdvisor::start_file [metadata] Syncing: e585a3ceed90d49028bbc563002eacf3x000.xml: 7193 bytes
2018-03-08T19:16:33.3803290Z INFO : SUL info: [T52615] SU::LoggingAdvisor::end_file [metadata] Failure: e585a3ceed90d49028bbc563002eacf3x000.xml: 1419 ms
2018-03-08T19:16:33.3803290Z INFO : SUL info: [WARN] cached_package_source::copy_from_upstream copy from upstream failed: Cannot read remote resource: v-nanse-host-s1.fleet.teekay.vessels:8191/.../e585a3ceed90d49028bbc563002eacf3x000.xml: 404 Not Found
2018-03-08T19:16:33.5831251Z INFO : SUL info: [T52614] SU::LoggingAdvisor::start_file [metadata] Syncing: e585a3ceed90d49028bbc563002eacf3x000.xml: 7193 bytes
2018-03-08T19:16:35.3146918Z INFO : SUL info: [T52615] SU::LoggingAdvisor::end_file [metadata] Failure: e585a3ceed90d49028bbc563002eacf3x000.xml: 1732 ms
2018-03-08T19:16:35.3146918Z INFO : SUL info: [WARN] cached_package_source::copy_from_upstream copy from upstream failed: Cannot read remote resource: v-nanse-host-s1.fleet.teekay.vessels:8191/.../e585a3ceed90d49028bbc563002eacf3x000.xml: 404 Not Found
2018-03-08T19:16:35.7202840Z INFO : SUL info: [T52614] SU::LoggingAdvisor::start_file [metadata] Syncing: e585a3ceed90d49028bbc563002eacf3x000.xml: 7193 bytes
2018-03-08T19:16:37.5454489Z INFO : SUL info: [T52615] SU::LoggingAdvisor::end_file [metadata] Failure: e585a3ceed90d49028bbc563002eacf3x000.xml: 1826 ms
2018-03-08T19:16:37.5454489Z INFO : SUL info: [WARN] cached_package_source::copy_from_upstream copy from upstream failed: Cannot read remote resource: v-nanse-host-s1.fleet.teekay.vessels:8191/.../e585a3ceed90d49028bbc563002eacf3x000.xml: 404 Not Found
2018-03-08T19:16:37.5454489Z WARNING : SUL error: [E79514] Cannot read resource: v-nanse-host-s1.fleet.teekay.vessels:8191/.../e585a3ceed90d49028bbc563002eacf3x000.xml
2018-03-08T19:16:37.5454489Z INFO : SUL info: [I79514] No proxy was used.
2018-03-08T19:16:37.5454489Z INFO : SUL info: [I40394] Downloading customer file from sophos:1:2
2018-03-08T19:16:37.5454489Z INFO : SUL info: [T81533] SU::createCachedPackageSource creating cached package source for sophos:1:2: url=sophos
2018-03-08T19:16:37.5454489Z INFO : SUL info: [T81533] SU::createCachedPackageSource creating http_source_specific_data to download customer file
2018-03-08T19:16:37.5454489Z INFO : SUL info: [T81533] SU::createCachedPackageSource creating package source to download customer file
2018-03-08T19:16:41.8353664Z INFO : SUL info: [T81533] SU::createCachedPackageSource creating cached package source
2018-03-08T19:16:41.8353664Z INFO : SUL info: [I40395] Downloaded customer file; fetching catalogues from sophos:1:2...
2018-03-08T19:16:41.8353664Z INFO : SUL info: [T31993] SU::internal::CustomerFile::getWarehousesFromSophosUpdateSource Getting catalogues
2018-03-08T19:16:41.8353664Z INFO : SUL info: [T52614] SU::LoggingAdvisor::start_file [metadata] Syncing: catalogue/sdds.CEPNG_EAPONLY_1081.1.xml
2018-03-08T19:16:43.8945268Z INFO : SUL info: [T52615] SU::LoggingAdvisor::end_file [metadata] Success: catalogue/sdds.CEPNG_EAPONLY_1081.1.xml: 2059 ms
2018-03-08T19:16:43.8945268Z INFO : SUL info: [T52614] SU::LoggingAdvisor::start_file [metadata] Syncing: catalogue/sdds.CEP_11014.2.xml
2018-03-08T19:16:45.8444893Z INFO : SUL info: [T52615] SU::LoggingAdvisor::end_file [metadata] Success: catalogue/sdds.CEP_11014.2.xml: 1950 ms
2018-03-08T19:16:45.8444893Z INFO : SUL info: [T52614] SU::LoggingAdvisor::start_file [metadata] Syncing: catalogue/sdds.CIX_EAPONLY_2-0-0.1.xml
2018-03-08T19:16:47.6228551Z INFO : SUL info: [T52615] SU::LoggingAdvisor::end_file [metadata] Success: catalogue/sdds.CIX_EAPONLY_2-0-0.1.xml: 1778 ms
2018-03-08T19:16:47.6228551Z INFO : SUL info: [T52614] SU::LoggingAdvisor::start_file [metadata] Syncing: catalogue/sdds.Cloud-SVE1113692.1.xml
2018-03-08T19:16:49.6820155Z INFO : SUL info: [T52615] SU::LoggingAdvisor::end_file [metadata] Success: catalogue/sdds.Cloud-SVE1113692.1.xml: 2059 ms
2018-03-08T19:16:49.6820155Z INFO : SUL info: [T52614] SU::LoggingAdvisor::start_file [metadata] Syncing: catalogue/sdds.CloudEnc_1-3-90.1.xml
2018-03-08T19:16:51.1015882Z INFO : SUL info: [T52615] SU::LoggingAdvisor::end_file [metadata] Success: catalogue/sdds.CloudEnc_1-3-90.1.xml: 1420 ms
2018-03-08T19:16:51.1015882Z INFO : SUL info: [T52614] SU::LoggingAdvisor::start_file [metadata] Syncing: catalogue/sdds.CloudOSX_966_973.6.xml
2018-03-08T19:16:52.9111534Z INFO : SUL info: [T52615] SU::LoggingAdvisor::end_file [metadata] Success: catalogue/sdds.CloudOSX_966_973.6.xml: 1810 ms
2018-03-08T19:16:52.9111534Z INFO : SUL info: [T52614] SU::LoggingAdvisor::start_file [metadata] Syncing: catalogue/sdds.CloudVirt-VS21113692.2.xml
2018-03-08T19:16:54.5491219Z INFO : SUL info: [T52615] SU::LoggingAdvisor::end_file [metadata] Success: catalogue/sdds.CloudVirt-VS21113692.2.xml: 1638 ms
2018-03-08T19:16:54.5491219Z INFO : SUL info: [T31993] SU::internal::CustomerFile::getWarehousesFromSophosUpdateSource Getting warehouses
2018-03-08T19:16:54.5491219Z INFO : SUL info: [T52614] SU::LoggingAdvisor::start_file [metadata] Syncing: bulk/sdds.CEPNG_EAPONLY_1081.1.xml.zip
2018-03-08T19:17:04.2833347Z INFO : SUL info: [T52615] SU::LoggingAdvisor::end_file [metadata] Failure: bulk/sdds.CEPNG_EAPONLY_1081.1.xml.zip: 9734 ms
2018-03-08T19:17:04.2833347Z INFO : SUL info: [WARN] cached_package_source::copy_from_upstream copy from upstream failed: 500 Internal Server Error: error fetching v-nanse-host-s1.fleet.teekay.vessels:8191/.../sdds.CEPNG_EAPONLY_1081.1.xml.zip
2018-03-08T19:17:04.2833347Z INFO : SUL info: [T52614] SU::LoggingAdvisor::start_file [metadata] Syncing: e585a3ceed90d49028bbc563002eacf3x000.xml: 7193 bytes
2018-03-08T19:17:06.1396990Z INFO : SUL info: [T52615] SU::LoggingAdvisor::end_file [metadata] Failure: e585a3ceed90d49028bbc563002eacf3x000.xml: 1857 ms
2018-03-08T19:17:06.1396990Z INFO : SUL info: [WARN] cached_package_source::copy_from_upstream copy from upstream failed: Cannot read remote resource: v-nanse-host-s1.fleet.teekay.vessels:8191/.../e585a3ceed90d49028bbc563002eacf3x000.xml: 404 Not Found
2018-03-08T19:17:06.2020978Z INFO : SUL info: [T52614] SU::LoggingAdvisor::start_file [metadata] Syncing: e585a3ceed90d49028bbc563002eacf3x000.xml: 7193 bytes
2018-03-08T19:17:08.7292492Z INFO : SUL info: [T52615] SU::LoggingAdvisor::end_file [metadata] Failure: e585a3ceed90d49028bbc563002eacf3x000.xml: 2527 ms
2018-03-08T19:17:08.7292492Z INFO : SUL info: [WARN] cached_package_source::copy_from_upstream copy from upstream failed: Cannot read remote resource: v-nanse-host-s1.fleet.teekay.vessels:8191/.../e585a3ceed90d49028bbc563002eacf3x000.xml: 404 Not Found
2018-03-08T19:17:08.8384471Z INFO : SUL info: [T52614] SU::LoggingAdvisor::start_file [metadata] Syncing: e585a3ceed90d49028bbc563002eacf3x000.xml: 7193 bytes
2018-03-08T19:17:10.9444066Z INFO : SUL info: [T52615] SU::LoggingAdvisor::end_file [metadata] Failure: e585a3ceed90d49028bbc563002eacf3x000.xml: 2106 ms
2018-03-08T19:17:10.9444066Z INFO : SUL info: [WARN] cached_package_source::copy_from_upstream copy from upstream failed: Cannot read remote resource: v-nanse-host-s1.fleet.teekay.vessels:8191/.../e585a3ceed90d49028bbc563002eacf3x000.xml: 404 Not Found
2018-03-08T19:17:11.1472027Z INFO : SUL info: [T52614] SU::LoggingAdvisor::start_file [metadata] Syncing: e585a3ceed90d49028bbc563002eacf3x000.xml: 7193 bytes
2018-03-08T19:17:12.7695715Z INFO : SUL info: [T52615] SU::LoggingAdvisor::end_file [metadata] Failure: e585a3ceed90d49028bbc563002eacf3x000.xml: 1623 ms
2018-03-08T19:17:12.7695715Z INFO : SUL info: [WARN] cached_package_source::copy_from_upstream copy from upstream failed: Cannot read remote resource: v-nanse-host-s1.fleet.teekay.vessels:8191/.../e585a3ceed90d49028bbc563002eacf3x000.xml: 404 Not Found
2018-03-08T19:17:13.1751637Z INFO : SUL info: [T52614] SU::LoggingAdvisor::start_file [metadata] Syncing: e585a3ceed90d49028bbc563002eacf3x000.xml: 7193 bytes
2018-03-08T19:17:14.9847289Z INFO : SUL info: [T52615] SU::LoggingAdvisor::end_file [metadata] Failure: e585a3ceed90d49028bbc563002eacf3x000.xml: 1810 ms
2018-03-08T19:17:14.9847289Z INFO : SUL info: [WARN] cached_package_source::copy_from_upstream copy from upstream failed: Cannot read remote resource: v-nanse-host-s1.fleet.teekay.vessels:8191/.../e585a3ceed90d49028bbc563002eacf3x000.xml: 404 Not Found
2018-03-08T19:17:14.9847289Z WARNING : SUL error: [E79514] Cannot read resource: v-nanse-host-s1.fleet.teekay.vessels:8191/.../e585a3ceed90d49028bbc563002eacf3x000.xml
2018-03-08T19:17:14.9847289Z INFO : SUL info: [I79514] No proxy was used.
2018-03-08T19:17:14.9847289Z INFO : SUL info: [I40394] Downloading customer file from sophos:1:3
2018-03-08T19:17:14.9847289Z INFO : SUL info: [T81533] SU::createCachedPackageSource creating cached package source for sophos:1:3: url=sophos
2018-03-08T19:17:14.9847289Z INFO : SUL info: [T81533] SU::createCachedPackageSource creating http_source_specific_data to download customer file
2018-03-08T19:17:14.9847289Z INFO : SUL info: [T81533] SU::createCachedPackageSource creating package source to download customer file
2018-03-08T19:17:19.2746464Z WARNING : SUL error: [E73334] Ran out of URLs in customer file, switching to next sophos alias
2018-03-08T19:17:19.2746464Z INFO : SUL info: [I73334] No proxy was used.
2018-03-08T19:17:19.2746464Z INFO : SUL info: [I40394] Downloading customer file from sophos:2:1
2018-03-08T19:17:19.2746464Z INFO : SUL info: [T81533] SU::createCachedPackageSource creating cached package source for sophos:2:1: url=sophos
2018-03-08T19:17:19.2746464Z INFO : SUL info: [T81533] SU::createCachedPackageSource creating http_source_specific_data to download customer file
2018-03-08T19:17:19.2746464Z INFO : SUL info: [T81533] SU::createCachedPackageSource creating package source to download customer file
2018-03-08T19:17:19.2746464Z WARNING : SUL error: [E75373] Ran out of sophos aliases for this update source
2018-03-08T19:17:19.2746464Z WARNING : SUL error: [E35369] Out of update sources
2018-03-08T19:17:19.2746464Z WARNING : SUL error: [E99999] Out of sources
2018-03-08T19:17:19.2746464Z INFO : Command 'Download' completed with failure with reboot code '0' and error message 'Could not download software'.
2018-03-08T19:17:19.2746464Z ERROR : Installation failed.
2018-03-08T19:17:19.2746464Z INFO : Sending HTTP 'POST' request to: sophos/management/ep/install/events/endpoint/b21f9ba7-2c1b-0406-baa3-ec7952b29ea0
2018-03-08T19:17:21.5834020Z WARNING : WinHttpGetProxyForUrl returned: 12180
2018-03-08T19:17:21.5834020Z INFO : Attempting to connect using proxy '' of type 'Empty Proxy'.
2018-03-08T19:17:21.5834020Z INFO : Set security protocol: 00000800
2018-03-08T19:17:21.5834020Z INFO : Opening connection to dzr-mcs-amzn-us-west-2-fa88.upe.p.hmr.sophos.com
2018-03-08T19:17:21.5834020Z INFO : Opened connection to dzr-mcs-amzn-us-west-2-fa88.upe.p.hmr.sophos.com
2018-03-08T19:17:21.5834020Z INFO : Sending request for connection confirmation through potential proxy
2018-03-08T19:17:21.5834020Z INFO : Request content size: 0
2018-03-08T19:17:25.0621351Z INFO : ValidateFileCertificateCheck: Validate certificate against file on WINHTTP_CALLBACK_STATUS_SENDING_REQUEST
2018-03-08T19:17:25.0621351Z INFO : Certificate check succeeded
2018-03-08T19:17:25.0621351Z INFO : ValidateFileCertificateCheck: Ignore WINHTTP_CALLBACK_STATUS_REQUEST_SENT
2018-03-08T19:17:25.9357183Z INFO : Response status code: 200
2018-03-08T19:17:25.9357183Z INFO : Response data size: 168
2018-03-08T19:17:25.9357183Z INFO : trySendRequestThroughPotentialProxy returning response with status code: 200
2018-03-08T19:17:25.9357183Z INFO : Request content size: 1168
2018-03-08T19:17:25.9357183Z INFO : ValidateFileCertificateCheck: Validate certificate against file on WINHTTP_CALLBACK_STATUS_SENDING_REQUEST
2018-03-08T19:17:25.9357183Z INFO : Certificate check succeeded
2018-03-08T19:17:25.9357183Z INFO : ValidateFileCertificateCheck: Ignore WINHTTP_CALLBACK_STATUS_REQUEST_SENT
2018-03-08T19:17:27.0432970Z INFO : ValidateFileCertificateCheck: Validate certificate against file on WINHTTP_CALLBACK_STATUS_SENDING_REQUEST
2018-03-08T19:17:27.0432970Z INFO : Certificate check succeeded
2018-03-08T19:17:27.0432970Z INFO : ValidateFileCertificateCheck: Ignore WINHTTP_CALLBACK_STATUS_REQUEST_SENT
2018-03-08T19:17:27.0432970Z INFO : Response status code: 200
2018-03-08T19:17:27.0432970Z INFO : Response data size: 0
2018-03-08T19:17:30.7248262Z INFO : Data folder: C:\\ProgramData\\Sophos\\AutoUpdate\\data
2018-03-08T19:17:30.7248262Z INFO : Data folder: C:\\ProgramData\\Sophos\\AutoUpdate\\data
2018-03-08T19:17:30.7248262Z INFO : Sending HTTP 'PUT' request to: prod/2018-03-08T19:17:30Z-2018-03-08T19:17:30Z-7973c2d1-8013-540e-8724-955fb64ecc6c.json
2018-03-08T19:17:33.0179821Z WARNING : WinHttpGetProxyForUrl returned: 12180
2018-03-08T19:17:33.0179821Z INFO : Attempting to connect using proxy '' of type 'Empty Proxy'.
2018-03-08T19:17:33.0179821Z INFO : Set security protocol: 00000800
2018-03-08T19:17:33.0179821Z INFO : Opening connection to t1.sophosupd.com
2018-03-08T19:17:33.0179821Z INFO : Opened connection to t1.sophosupd.com
2018-03-08T19:17:33.0179821Z INFO : Request content size: 2679
2018-03-08T19:17:39.1174648Z INFO : Response status code: 200
2018-03-08T19:17:39.1174648Z INFO : Response data size: 0
2018-03-08T19:17:39.1174648Z INFO : trySendRequestThroughPotentialProxy returning response with status code: 200
2018-03-08T19:17:39.1174648Z INFO : Telemetry Response:
2018-03-08T19:17:39.1174648Z INFO : Cleaning up extracted files
2018-03-08T19:17:39.1330645Z ERROR : Exception: Setup program failed with code: 1