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Installation Error

I'm getting the following error when I try to install Sophos for Mac.

20/09/2011 19:39:04.554 com.apple.SecurityServer: Failed to authorize right 'system.install.app-store-software' by client '/System/Library/PrivateFrameworks/PackageKit.framework/Versions/A/Resources/installd' [3857] for authorization created by '/System/Library/CoreServices/Installer.app' [3816]

20/09/2011 19:39:04.587 installd: PackageKit: ----- Begin install -----

20/09/2011 19:39:20.942 installd: PackageKit: Install Failed: Error Domain=PKInstallErrorDomain Code=112 "An error occurred while running scripts from the package “SophosUI7.2.7.pkg”." UserInfo=0x7fdf5aa44440 {NSFilePath=./postflight, NSURL=file://localhost/Volumes/Sophos%20Anti-Virus%20Home%20Edition%20OS%20X%2010.4%2B/Sophos%20Anti-Virus%20Home%20Edition.mpkg/Contents/Packages/SophosUI7.2.7.pkg, PKInstallPackageIdentifier=com.sophos.ui.7.2.7.installer, NSLocalizedDescription=An error occurred while running scripts from the package “SophosUI7.2.7.pkg”.} {

    NSFilePath = "./postflight";

    NSLocalizedDescription = "An error occurred while running scripts from the package \U201cSophosUI7.2.7.pkg\U201d.";

    NSURL = "file://localhost/Volumes/Sophos%20Anti-Virus%20Home%20Edition%20OS%20X%2010.4%2B/Sophos%20Anti-Virus%20Home%20Edition.mpkg/Contents/Packages/SophosUI7.2.7.pkg";

    PKInstallPackageIdentifier = "com.sophos.ui.7.2.7.installer";

}

20/09/2011 19:39:21.609 Installer: Install failed: The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.

I've removed the two Sophos directories from Applications, the directory from Library, and the 3 plist files from LaunchDeamons and retried, but it fails to install every time. I'm using a MacBookPro running Lion.

I think it did install correctly first time, however my machine ground to a halt so I ran the uninstaller and removed it. I'd like to try again, however it's now not installing. After these failed installs, the uninstaller does not think it's installed (fair enough I guess) and I delete manually.

Any thoughts, tips?

CB

:1003935


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  • Hope I'm not being dense (I'm no mac expert), but that is the link that I used to download the disk image with the installer that gave the message I posted previously.  The link downloads savosx_73_he.dmg which does not seem to include the version you mentioned:

    watson-3:Contents gdweber$ pwd
    /volumes/Sophos Anti-Virus Home Edition OS X 10.4+/Sophos Anti-Virus Home Edition.mpkg/Contents
    watson-3:Contents gdweber$ grep Sophos Info.plist
        <string>Sophos Anti-Virus Installer 7.3.4 Copyright © 1993-2010 Sophos Group. All Rights Reserved.</string>
        <string>Sophos Anti-Virus Installer</string>
                <string>SophosAU.mpkg</string>
                <string>SophosAV.mpkg</string>
                <string>SophosRemoval7.2.4.pkg</string>
                <string>SophosSecurityLibs7.2.0.pkg</string>
                <string>SophosUI7.2.7.pkg</string>
    watson-3:Contents gdweber$

    :1004083
  • You're not being dense; I was misreading the UI installer.  The issue you're having is usually experienced when attempting to install an outdated version of the software.  So, back to square one for us.

    :1004087
  • I tried manually executing the ./postflight that's failing, but it doesn't generate anything to stderr.  This is probably beyond me to figure out.  I'm willing to provide any useful input.  Are you willing to look into this?  Or should I move on and try a different company's product.

    :1004089
  • I take it you've already tried using Disk Utility to repair disk permissions and verify disk already.  As per the other threads, most people find that either their date is off, their permissions are misconfigured, or they have a firewall issue.

    In your case, you've got most of the way there, so I'd suggest an uninstall, followed by a permissions repair, followed by a reinstall.  If that doesn't fix it, I'm going to keep poking at this, but as I'm not a support person, it'll be when I can find a spare moment.  I'll leave it to you to decide which way to go.

    :1004091
  • Hi Andrew- thanks for responding.  I understand your position. 

    I did try the install from scratch, today after uninstalling (manually) and again repariring permissions.  I hit the say exact error.

    You're right, the install almost worked.  The problem seems to be that the UI script fails resulting in the shield not appearing.  Also, if the auto-updater runs while it's doing an on-demand scan, it crashes the scanner.  If I turn off the auto-updater in Preferences, I can on-demand scan my whole disk.

    Anyway, I'm moving away from this for now, but I've made a note to check your product again if/when I move to Lion or in nine months.

    Regards & thanks for your responses.  Good luck.  :-)

    :1004095