=== Verbose logging started: 07/01/2021 08:30:23 Build type: SHIP UNICODE 5.00.10011.00 Calling process: C:\ProgramData\Sophos\AutoUpdate\Cache\sophos_autoupdate1.dir\su-setup32.exe === MSI (c) (04:24) [08:30:23:252]: Cloaking enabled. MSI (c) (04:24) [08:30:23:252]: Attempting to enable all disabled privileges before calling Install on Server MSI (c) (04:24) [08:30:23:255]: End dialog not enabled MSI (c) (04:24) [08:30:23:256]: Original package ==> C:\ProgramData\Sophos\AutoUpdate\Cache\decoded\sdu\Sophos Diagnostic Utility.msi MSI (c) (04:24) [08:30:23:256]: Package we're running from ==> C:\ProgramData\Sophos\AutoUpdate\Cache\decoded\sdu\Sophos Diagnostic Utility.msi MSI (c) (04:24) [08:30:23:256]: Machine policy value 'DisableUserInstalls' is 0 MSI (c) (04:24) [08:30:23:274]: APPCOMPAT: Compatibility mode property overrides found. MSI (c) (04:24) [08:30:23:276]: APPCOMPAT: looking for appcompat database entry with ProductCode '{8078549C-CFF0-48C5-9B77-6BA48A14673D}'. MSI (c) (04:24) [08:30:23:276]: APPCOMPAT: no matching ProductCode found in database. MSI (c) (04:24) [08:30:23:335]: MSCOREE not loaded loading copy from system32 MSI (c) (04:24) [08:30:23:401]: APPCOMPAT: looking for appcompat database entry with ProductCode '{8078549C-CFF0-48C5-9B77-6BA48A14673D}'. MSI (c) (04:24) [08:30:23:401]: APPCOMPAT: no matching ProductCode found in database. MSI (c) (04:24) [08:30:23:401]: Transforms are not secure. MSI (c) (04:24) [08:30:23:401]: Note: 1: 2205 2: 3: Control MSI (c) (04:24) [08:30:23:401]: PROPERTY CHANGE: Adding MsiLogFileLocation property. Its value is 'C:\Windows\TEMP\Sophos SDU 6.5.238.0 install log 20210107 013022Z.txt'. MSI (c) (04:24) [08:30:23:401]: No Command Line. MSI (c) (04:24) [08:30:23:401]: PROPERTY CHANGE: Adding PackageCode property. Its value is '{394D39B9-2864-444F-BF8B-74C7A3E607E9}'. MSI (c) (04:24) [08:30:23:401]: Product Code passed to Engine.Initialize: '(none)' MSI (c) (04:24) [08:30:23:401]: Product Code from property table before transforms: '{8078549C-CFF0-48C5-9B77-6BA48A14673D}' MSI (c) (04:24) [08:30:23:401]: Product Code from property table after transforms: '{8078549C-CFF0-48C5-9B77-6BA48A14673D}' MSI (c) (04:24) [08:30:23:401]: Product not registered: beginning first-time install MSI (c) (04:24) [08:30:23:401]: PROPERTY CHANGE: Adding ProductState property. Its value is '-1'. MSI (c) (04:24) [08:30:23:401]: Note: 1: 1402 2: HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer 3: 2 MSI (c) (04:24) [08:30:23:401]: Entering CMsiConfigurationManager::SetLastUsedSource. MSI (c) (04:24) [08:30:23:402]: User policy value 'SearchOrder' is 'nmu' MSI (c) (04:24) [08:30:23:402]: Adding new sources is allowed. MSI (c) (04:24) [08:30:23:402]: PROPERTY CHANGE: Adding PackagecodeChanging property. Its value is '1'. MSI (c) (04:24) [08:30:23:402]: Package name extracted from package path: 'Sophos Diagnostic Utility.msi' MSI (c) (04:24) [08:30:23:402]: Package to be registered: 'Sophos Diagnostic Utility.msi' MSI (c) (04:24) [08:30:23:402]: Note: 1: 2205 2: 3: Error MSI (c) (04:24) [08:30:23:406]: Note: 1: 2262 2: AdminProperties 3: -2147287038 MSI (c) (04:24) [08:30:23:406]: TRANSFORMS property is now: MSI (c) (04:24) [08:30:23:406]: PROPERTY CHANGE: Adding VersionDatabase property. Its value is '200'. MSI (c) (04:24) [08:30:23:407]: SHELL32::SHGetFolderPath returned: C:\Windows\system32\config\systemprofile\AppData\Roaming MSI (c) (04:24) [08:30:23:407]: SHELL32::SHGetFolderPath returned: C:\Windows\system32\config\systemprofile\Favorites MSI (c) (04:24) [08:30:23:408]: SHELL32::SHGetFolderPath returned: C:\Windows\system32\config\systemprofile\AppData\Roaming\Microsoft\Windows\Network Shortcuts MSI (c) (04:24) [08:30:23:408]: SHELL32::SHGetFolderPath returned: C:\Windows\system32\config\systemprofile\Documents MSI (c) (04:24) [08:30:23:409]: SHELL32::SHGetFolderPath returned: C:\Windows\system32\config\systemprofile\AppData\Roaming\Microsoft\Windows\Printer Shortcuts MSI (c) (04:24) [08:30:23:409]: SHELL32::SHGetFolderPath returned: C:\Windows\system32\config\systemprofile\AppData\Roaming\Microsoft\Windows\Recent MSI (c) (04:24) [08:30:23:410]: SHELL32::SHGetFolderPath returned: C:\Windows\system32\config\systemprofile\AppData\Roaming\Microsoft\Windows\SendTo MSI (c) (04:24) [08:30:23:410]: SHELL32::SHGetFolderPath returned: C:\Windows\system32\config\systemprofile\AppData\Roaming\Microsoft\Windows\Templates MSI (c) (04:24) [08:30:23:410]: SHELL32::SHGetFolderPath returned: C:\ProgramData MSI (c) (04:24) [08:30:23:411]: SHELL32::SHGetFolderPath returned: C:\Windows\system32\config\systemprofile\AppData\Local MSI (c) (04:24) [08:30:23:411]: SHELL32::SHGetFolderPath returned: C:\Windows\system32\config\systemprofile\Pictures MSI (c) (04:24) [08:30:23:411]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Administrative Tools MSI (c) (04:24) [08:30:23:411]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup MSI (c) (04:24) [08:30:23:412]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu\Programs MSI (c) (04:24) [08:30:23:412]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu MSI (c) (04:24) [08:30:23:412]: SHELL32::SHGetFolderPath returned: C:\Users\Public\Desktop MSI (c) (04:24) [08:30:23:413]: SHELL32::SHGetFolderPath returned: C:\Windows\system32\config\systemprofile\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Administrative Tools MSI (c) (04:24) [08:30:23:413]: SHELL32::SHGetFolderPath returned: C:\Windows\system32\config\systemprofile\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup MSI (c) (04:24) [08:30:23:413]: SHELL32::SHGetFolderPath returned: C:\Windows\system32\config\systemprofile\AppData\Roaming\Microsoft\Windows\Start Menu\Programs MSI (c) (04:24) [08:30:23:414]: SHELL32::SHGetFolderPath returned: C:\Windows\system32\config\systemprofile\AppData\Roaming\Microsoft\Windows\Start Menu MSI (c) (04:24) [08:30:23:414]: SHELL32::SHGetFolderPath returned: C:\Windows\system32\config\systemprofile\Desktop MSI (c) (04:24) [08:30:23:415]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Templates MSI (c) (04:24) [08:30:23:415]: SHELL32::SHGetFolderPath returned: C:\Windows\Fonts MSI (c) (04:24) [08:30:23:432]: Note: 1: 2898 2: MS Sans Serif 3: MS Sans Serif 4: 0 5: 16 MSI (c) (04:24) [08:30:23:442]: MSI_LUA: Setting AdminUser property to 1 because this is the client or the user has already permitted elevation MSI (c) (04:24) [08:30:23:442]: MSI_LUA: Setting MsiRunningElevated property to 1 because the install is already running elevated. MSI (c) (04:24) [08:30:23:442]: PROPERTY CHANGE: Adding MsiRunningElevated property. Its value is '1'. MSI (c) (04:24) [08:30:23:442]: PROPERTY CHANGE: Adding Privileged property. Its value is '1'. MSI (c) (04:24) [08:30:23:443]: Note: 1: 1402 2: HKEY_CURRENT_USER\Software\Microsoft\MS Setup (ACME)\User Info 3: 2 MSI (c) (04:24) [08:30:23:443]: PROPERTY CHANGE: Adding USERNAME property. Its value is 'Phu ThaiCat'. MSI (c) (04:24) [08:30:23:443]: Note: 1: 1402 2: HKEY_CURRENT_USER\Software\Microsoft\MS Setup (ACME)\User Info 3: 2 MSI (c) (04:24) [08:30:23:443]: PROPERTY CHANGE: Adding DATABASE property. Its value is 'C:\ProgramData\Sophos\AutoUpdate\Cache\decoded\sdu\Sophos Diagnostic Utility.msi'. MSI (c) (04:24) [08:30:23:443]: PROPERTY CHANGE: Adding OriginalDatabase property. Its value is 'C:\ProgramData\Sophos\AutoUpdate\Cache\decoded\sdu\Sophos Diagnostic Utility.msi'. MSI (c) (04:24) [08:30:23:443]: Machine policy value 'MsiDisableEmbeddedUI' is 0 MSI (c) (04:24) [08:30:23:443]: EEUI - Disabling MsiEmbeddedUI due to existing external or embedded UI MSI (c) (04:24) [08:30:23:443]: EEUI - Disabling MsiEmbeddedUI in quiet mode === Logging started: 07/01/2021 08:30:23 === MSI (c) (04:24) [08:30:23:443]: Machine policy value 'DisableRollback' is 0 MSI (c) (04:24) [08:30:23:443]: User policy value 'DisableRollback' is 0 MSI (c) (04:24) [08:30:23:443]: PROPERTY CHANGE: Adding UILevel property. Its value is '2'. MSI (c) (04:24) [08:30:23:443]: Note: 1: 2203 2: C:\Windows\Installer\inprogressinstallinfo.ipi 3: -2147287038 MSI (c) (04:24) [08:30:23:443]: APPCOMPAT: [DetectVersionLaunchCondition] Launch condition already passes. MSI (c) (04:24) [08:30:23:470]: Creating MSIHANDLE (1) of type 790537 for thread 9508 MSI (c) (04:24) [08:30:23:470]: MsiOpenPackageEx is returning 0 MSI (c) (04:24) [08:30:23:470]: Closing MSIHANDLE (1) of type 790537 for thread 9508 === Verbose logging stopped: 07/01/2021 08:30:23 ===