ProductSetup::ProductSetup: Begin product setup ProductSetup::Install: Begin install ProductSetup::InstUninstEntry: Show gui: false ProductSetup::InstUninstEntry: Existing product code: ProductSetup::InstUninstEntry: Install from: C:\ProgramData\Sophos\AutoUpdate\Cache\decoded\ui ProductSetup::InstUninstEntry: Install to: === Verbose logging started: 6/26/2020 15:56:23 Build type: SHIP UNICODE 5.00.10011.00 Calling process: C:\Program Files\Sophos\CloudInstaller\SophosSetup_Stage2.exe === MSI (c) (24:54) [15:56:23:702]: Failed to connect to server. Error: 0x80070424 MSI (c) (24:54) [15:56:23:703]: Note: 1: 2774 2: 0x80070424 1: 2774 2: 0x80070424 MSI (c) (24:54) [15:56:23:704]: End dialog not enabled MSI (c) (24:54) [15:56:23:705]: Original package ==> C:\ProgramData\Sophos\AutoUpdate\Cache\decoded\ui\Sophos UI.msi MSI (c) (24:54) [15:56:23:705]: Package we're running from ==> C:\ProgramData\Sophos\AutoUpdate\Cache\decoded\ui\Sophos UI.msi MSI (c) (24:54) [15:56:23:705]: Machine policy value 'DisableUserInstalls' is 0 MSI (c) (24:54) [15:56:23:706]: APPCOMPAT: Compatibility mode property overrides found. MSI (c) (24:54) [15:56:23:706]: APPCOMPAT: looking for appcompat database entry with ProductCode '{D29542AE-287C-42E4-AB28-3858E13C1A3E}'. MSI (c) (24:54) [15:56:23:706]: APPCOMPAT: no matching ProductCode found in database. MSI (c) (24:54) [15:56:23:750]: MSCOREE not loaded loading copy from system32 MSI (c) (24:54) [15:56:23:759]: APPCOMPAT: looking for appcompat database entry with ProductCode '{D29542AE-287C-42E4-AB28-3858E13C1A3E}'. MSI (c) (24:54) [15:56:23:759]: APPCOMPAT: no matching ProductCode found in database. MSI (c) (24:54) [15:56:23:759]: Transforms are not secure. MSI (c) (24:54) [15:56:23:759]: Note: 1: 2205 2: 3: Control MSI (c) (24:54) [15:56:23:759]: PROPERTY CHANGE: Adding MsiLogFileLocation property. Its value is 'C:\Users\PCDSI\AppData\Local\Temp\Sophos UI Install Log 20200626 155623.txt'. MSI (c) (24:54) [15:56:23:759]: No Command Line. MSI (c) (24:54) [15:56:23:759]: PROPERTY CHANGE: Adding PackageCode property. Its value is '{04DE009B-E7E6-49D3-B01D-BF6D0A2FC4BA}'. MSI (c) (24:54) [15:56:23:759]: Product Code passed to Engine.Initialize: '(none)' MSI (c) (24:54) [15:56:23:759]: Product Code from property table before transforms: '{D29542AE-287C-42E4-AB28-3858E13C1A3E}' MSI (c) (24:54) [15:56:23:759]: Product Code from property table after transforms: '{D29542AE-287C-42E4-AB28-3858E13C1A3E}' MSI (c) (24:54) [15:56:23:759]: Product not registered: beginning first-time install MSI (c) (24:54) [15:56:23:759]: PROPERTY CHANGE: Adding ProductState property. Its value is '-1'. MSI (c) (24:54) [15:56:23:760]: Entering CMsiConfigurationManager::SetLastUsedSource. MSI (c) (24:54) [15:56:23:760]: User policy value 'SearchOrder' is 'nmu' MSI (c) (24:54) [15:56:23:760]: Adding new sources is allowed. MSI (c) (24:54) [15:56:23:761]: PROPERTY CHANGE: Adding PackagecodeChanging property. Its value is '1'. MSI (c) (24:54) [15:56:23:761]: Package name extracted from package path: 'Sophos UI.msi' MSI (c) (24:54) [15:56:23:761]: Package to be registered: 'Sophos UI.msi' MSI (c) (24:54) [15:56:23:761]: Note: 1: 2205 2: 3: Error MSI (c) (24:54) [15:56:23:762]: Note: 1: 2262 2: AdminProperties 3: -2147287038 MSI (c) (24:54) [15:56:23:762]: PROPERTY CHANGE: Adding MsiSystemRebootPending property. Its value is '1'. MSI (c) (24:54) [15:56:23:762]: TRANSFORMS property is now: MSI (c) (24:54) [15:56:23:762]: PROPERTY CHANGE: Adding VersionDatabase property. Its value is '405'. MSI (c) (24:54) [15:56:23:762]: SHELL32::SHGetFolderPath returned: C:\Users\PCDSI\AppData\Roaming MSI (c) (24:54) [15:56:23:762]: SHELL32::SHGetFolderPath returned: C:\Users\PCDSI\Favorites MSI (c) (24:54) [15:56:23:762]: SHELL32::SHGetFolderPath returned: C:\Users\PCDSI\AppData\Roaming\Microsoft\Windows\Network Shortcuts MSI (c) (24:54) [15:56:23:762]: SHELL32::SHGetFolderPath returned: C:\Users\PCDSI\Documents MSI (c) (24:54) [15:56:23:762]: SHELL32::SHGetFolderPath returned: C:\Users\PCDSI\AppData\Roaming\Microsoft\Windows\Printer Shortcuts MSI (c) (24:54) [15:56:23:762]: SHELL32::SHGetFolderPath returned: C:\Users\PCDSI\AppData\Roaming\Microsoft\Windows\Recent MSI (c) (24:54) [15:56:23:762]: SHELL32::SHGetFolderPath returned: C:\Users\PCDSI\AppData\Roaming\Microsoft\Windows\SendTo MSI (c) (24:54) [15:56:23:762]: SHELL32::SHGetFolderPath returned: C:\Users\PCDSI\AppData\Roaming\Microsoft\Windows\Templates MSI (c) (24:54) [15:56:23:762]: SHELL32::SHGetFolderPath returned: C:\ProgramData MSI (c) (24:54) [15:56:23:762]: SHELL32::SHGetFolderPath returned: C:\Users\PCDSI\AppData\Local MSI (c) (24:54) [15:56:23:762]: SHELL32::SHGetFolderPath returned: C:\Users\PCDSI\Pictures MSI (c) (24:54) [15:56:23:762]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Administrative Tools MSI (c) (24:54) [15:56:23:762]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup MSI (c) (24:54) [15:56:23:762]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu\Programs MSI (c) (24:54) [15:56:23:762]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu MSI (c) (24:54) [15:56:23:762]: SHELL32::SHGetFolderPath returned: C:\Users\Public\Desktop MSI (c) (24:54) [15:56:23:762]: SHELL32::SHGetFolderPath returned: C:\Users\PCDSI\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Administrative Tools MSI (c) (24:54) [15:56:23:762]: SHELL32::SHGetFolderPath returned: C:\Users\PCDSI\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup MSI (c) (24:54) [15:56:23:762]: SHELL32::SHGetFolderPath returned: C:\Users\PCDSI\AppData\Roaming\Microsoft\Windows\Start Menu\Programs MSI (c) (24:54) [15:56:23:762]: SHELL32::SHGetFolderPath returned: C:\Users\PCDSI\AppData\Roaming\Microsoft\Windows\Start Menu MSI (c) (24:54) [15:56:23:762]: SHELL32::SHGetFolderPath returned: C:\Users\PCDSI\Desktop MSI (c) (24:54) [15:56:23:763]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Templates MSI (c) (24:54) [15:56:23:763]: SHELL32::SHGetFolderPath returned: C:\WINDOWS\Fonts MSI (c) (24:54) [15:56:23:764]: Note: 1: 2898 2: MS Sans Serif 3: MS Sans Serif 4: 0 5: 25 MSI (c) (24:54) [15:56:23:789]: MSI_LUA: Setting AdminUser property to 1 because this is the client or the user has already permitted elevation MSI (c) (24:54) [15:56:23:789]: MSI_LUA: Setting MsiRunningElevated property to 1 because the install is already running elevated. MSI (c) (24:54) [15:56:23:789]: PROPERTY CHANGE: Adding MsiRunningElevated property. Its value is '1'. MSI (c) (24:54) [15:56:23:789]: PROPERTY CHANGE: Adding Privileged property. Its value is '1'. MSI (c) (24:54) [15:56:23:789]: Note: 1: 1402 2: HKEY_CURRENT_USER\Software\Microsoft\MS Setup (ACME)\User Info 3: 2 MSI (c) (24:54) [15:56:23:789]: PROPERTY CHANGE: Adding USERNAME property. Its value is 'PCDSI'. MSI (c) (24:54) [15:56:23:789]: Note: 1: 1402 2: HKEY_CURRENT_USER\Software\Microsoft\MS Setup (ACME)\User Info 3: 2 MSI (c) (24:54) [15:56:23:789]: PROPERTY CHANGE: Adding DATABASE property. Its value is 'C:\ProgramData\Sophos\AutoUpdate\Cache\decoded\ui\Sophos UI.msi'. MSI (c) (24:54) [15:56:23:789]: PROPERTY CHANGE: Adding OriginalDatabase property. Its value is 'C:\ProgramData\Sophos\AutoUpdate\Cache\decoded\ui\Sophos UI.msi'. MSI (c) (24:54) [15:56:23:789]: Machine policy value 'MsiDisableEmbeddedUI' is 0 MSI (c) (24:54) [15:56:23:790]: EEUI - Disabling MsiEmbeddedUI due to existing external or embedded UI MSI (c) (24:54) [15:56:23:790]: EEUI - Disabling MsiEmbeddedUI in quiet mode === Logging started: 6/26/2020 15:56:23 === MSI (c) (24:54) [15:56:23:790]: Machine policy value 'DisableRollback' is 0 MSI (c) (24:54) [15:56:23:790]: User policy value 'DisableRollback' is 0 MSI (c) (24:54) [15:56:23:790]: PROPERTY CHANGE: Adding UILevel property. Its value is '2'. MSI (c) (24:54) [15:56:23:790]: Note: 1: 2203 2: C:\WINDOWS\Installer\inprogressinstallinfo.ipi 3: -2147287038 MSI (c) (24:54) [15:56:23:790]: APPCOMPAT: [DetectVersionLaunchCondition] Launch condition already passes. MSI (c) (24:54) [15:56:23:790]: Creating MSIHANDLE (12) of type 790537 for thread 6740 MSI (c) (24:54) [15:56:23:790]: MsiOpenPackageEx is returning 0 MSI (c) (24:54) [15:56:23:790]: Closing MSIHANDLE (12) of type 790537 for thread 6740 === Verbose logging stopped: 6/26/2020 15:56:23 === setup::MsiInstaller::install: New version: {D29542AE-287C-42E4-AB28-3858E13C1A3E}, version: 1.7.957.0 setup::MsiInstaller::install: Performing clean install setup::MsiInstaller::cleanInstall: Running clean install setup::MsiInstaller::installOrUpgrade: Executing: C:\ProgramData\Sophos\AutoUpdate\Cache\decoded\ui\Sophos UI.msi INSTALLDIR="" REBOOT=ReallySuppress INSTALLINGVERSION="1.7.957.0" ARPSYSTEMCOMPONENT=1 setup::MsiInstaller::tryRunMsi: Running MSI command, attempt (1 of 10) === Verbose logging started: 6/26/2020 15:56:23 Build type: SHIP UNICODE 5.00.10011.00 Calling process: C:\Program Files\Sophos\CloudInstaller\SophosSetup_Stage2.exe === MSI (c) (24:9C) [15:56:23:931]: Resetting cached policy values MSI (c) (24:9C) [15:56:23:931]: Machine policy value 'Debug' is 0 MSI (c) (24:9C) [15:56:23:931]: ******* RunEngine: ******* Product: C:\ProgramData\Sophos\AutoUpdate\Cache\decoded\ui\Sophos UI.msi ******* Action: ******* CommandLine: ********** MSI (c) (24:9C) [15:56:23:931]: Client-side and UI is none or basic: Running entire install on the server. MSI (c) (24:9C) [15:56:23:931]: Grabbed execution mutex. MSI (c) (24:9C) [15:56:24:011]: Failed to connect to server. Error: 0x80070424 MSI (c) (24:9C) [15:56:24:012]: Note: 1: 2774 2: 0x80070424 1: 2774 2: 0x80070424 MSI (c) (24:9C) [15:56:24:012]: Failed to connect to server. MSI (c) (24:9C) [15:56:24:014]: MainEngineThread is returning 1601 === Verbose logging stopped: 6/26/2020 15:56:24 === setup::MsiInstaller::installOrUpgrade: Install/upgrade returned 1601 `anonymous-namespace'::setResult: installation failed ProductSetup::~ProductSetup: End product setup