ProductSetup::ProductSetup: Begin product setup ProductSetup::InstUninstEntry: Begin install setup::TamperProtectionControl::TamperProtectionControl: Disabled tamper protection for component NTP setup::TamperProtectionControl::TamperProtectionControl: Disabled tamper protection for service Sophos Network Threat Protection setup::TamperProtectionControl::TamperProtectionControl: Disabled tamper protection for service sntp ProductSetup::InstUninstEntry: Show gui: false ProductSetup::InstUninstEntry: Existing product code: ProductSetup::InstUninstEntry: Install from: C:\ProgramData\Sophos\AutoUpdate\Cache\decoded\ntp ProductSetup::InstUninstEntry: Install to: === Verbose logging started: 6/26/2020 16:15:21 Build type: SHIP UNICODE 5.00.10011.00 Calling process: C:\Program Files\Sophos\CloudInstaller\SophosSetup_Stage2.exe === MSI (c) (24:54) [16:15:21:941]: Failed to connect to server. Error: 0x80070424 MSI (c) (24:54) [16:15:22:155]: Note: 1: 2774 2: 0x80070424 1: 2774 2: 0x80070424 MSI (c) (24:54) [16:15:22:155]: End dialog not enabled MSI (c) (24:54) [16:15:22:156]: Original package ==> C:\ProgramData\Sophos\AutoUpdate\Cache\decoded\ntp\Sophos Network Threat Protection.msi MSI (c) (24:54) [16:15:22:156]: Package we're running from ==> C:\ProgramData\Sophos\AutoUpdate\Cache\decoded\ntp\Sophos Network Threat Protection.msi MSI (c) (24:54) [16:15:22:156]: Machine policy value 'DisableUserInstalls' is 0 MSI (c) (24:54) [16:15:22:157]: APPCOMPAT: Compatibility mode property overrides found. MSI (c) (24:54) [16:15:22:157]: APPCOMPAT: looking for appcompat database entry with ProductCode '{4B1F9009-CD85-43C0-BCBD-D491908D5A52}'. MSI (c) (24:54) [16:15:22:157]: APPCOMPAT: no matching ProductCode found in database. MSI (c) (24:54) [16:15:22:199]: MSCOREE not loaded loading copy from system32 MSI (c) (24:54) [16:15:22:208]: APPCOMPAT: looking for appcompat database entry with ProductCode '{4B1F9009-CD85-43C0-BCBD-D491908D5A52}'. MSI (c) (24:54) [16:15:22:208]: APPCOMPAT: no matching ProductCode found in database. MSI (c) (24:54) [16:15:22:208]: Transforms are not secure. MSI (c) (24:54) [16:15:22:208]: Note: 1: 2205 2: 3: Control MSI (c) (24:54) [16:15:22:208]: PROPERTY CHANGE: Adding MsiLogFileLocation property. Its value is 'C:\Users\PCDSI\AppData\Local\Temp\Sophos Network Threat Protection Install Log 20200626 161521.txt'. MSI (c) (24:54) [16:15:22:208]: No Command Line. MSI (c) (24:54) [16:15:22:208]: PROPERTY CHANGE: Adding PackageCode property. Its value is '{5E032C7D-F591-48A5-816B-3816B30A99A8}'. MSI (c) (24:54) [16:15:22:208]: Product Code passed to Engine.Initialize: '(none)' MSI (c) (24:54) [16:15:22:208]: Product Code from property table before transforms: '{4B1F9009-CD85-43C0-BCBD-D491908D5A52}' MSI (c) (24:54) [16:15:22:208]: Product Code from property table after transforms: '{4B1F9009-CD85-43C0-BCBD-D491908D5A52}' MSI (c) (24:54) [16:15:22:208]: Product not registered: beginning first-time install MSI (c) (24:54) [16:15:22:208]: PROPERTY CHANGE: Adding ProductState property. Its value is '-1'. MSI (c) (24:54) [16:15:22:209]: Entering CMsiConfigurationManager::SetLastUsedSource. MSI (c) (24:54) [16:15:22:209]: User policy value 'SearchOrder' is 'nmu' MSI (c) (24:54) [16:15:22:209]: Adding new sources is allowed. MSI (c) (24:54) [16:15:22:209]: PROPERTY CHANGE: Adding PackagecodeChanging property. Its value is '1'. MSI (c) (24:54) [16:15:22:209]: Package name extracted from package path: 'Sophos Network Threat Protection.msi' MSI (c) (24:54) [16:15:22:210]: Package to be registered: 'Sophos Network Threat Protection.msi' MSI (c) (24:54) [16:15:22:210]: Note: 1: 2262 2: AdminProperties 3: -2147287038 MSI (c) (24:54) [16:15:22:211]: PROPERTY CHANGE: Adding MsiSystemRebootPending property. Its value is '1'. MSI (c) (24:54) [16:15:22:211]: TRANSFORMS property is now: MSI (c) (24:54) [16:15:22:211]: PROPERTY CHANGE: Adding VersionDatabase property. Its value is '405'. MSI (c) (24:54) [16:15:22:211]: SHELL32::SHGetFolderPath returned: C:\Users\PCDSI\AppData\Roaming MSI (c) (24:54) [16:15:22:211]: SHELL32::SHGetFolderPath returned: C:\Users\PCDSI\Favorites MSI (c) (24:54) [16:15:22:211]: SHELL32::SHGetFolderPath returned: C:\Users\PCDSI\AppData\Roaming\Microsoft\Windows\Network Shortcuts MSI (c) (24:54) [16:15:22:211]: SHELL32::SHGetFolderPath returned: C:\Users\PCDSI\Documents MSI (c) (24:54) [16:15:22:211]: SHELL32::SHGetFolderPath returned: C:\Users\PCDSI\AppData\Roaming\Microsoft\Windows\Printer Shortcuts MSI (c) (24:54) [16:15:22:211]: SHELL32::SHGetFolderPath returned: C:\Users\PCDSI\AppData\Roaming\Microsoft\Windows\Recent MSI (c) (24:54) [16:15:22:211]: SHELL32::SHGetFolderPath returned: C:\Users\PCDSI\AppData\Roaming\Microsoft\Windows\SendTo MSI (c) (24:54) [16:15:22:211]: SHELL32::SHGetFolderPath returned: C:\Users\PCDSI\AppData\Roaming\Microsoft\Windows\Templates MSI (c) (24:54) [16:15:22:211]: SHELL32::SHGetFolderPath returned: C:\ProgramData MSI (c) (24:54) [16:15:22:211]: SHELL32::SHGetFolderPath returned: C:\Users\PCDSI\AppData\Local MSI (c) (24:54) [16:15:22:211]: SHELL32::SHGetFolderPath returned: C:\Users\PCDSI\Pictures MSI (c) (24:54) [16:15:22:211]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Administrative Tools MSI (c) (24:54) [16:15:22:211]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup MSI (c) (24:54) [16:15:22:211]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu\Programs MSI (c) (24:54) [16:15:22:211]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu MSI (c) (24:54) [16:15:22:211]: SHELL32::SHGetFolderPath returned: C:\Users\Public\Desktop MSI (c) (24:54) [16:15:22:211]: SHELL32::SHGetFolderPath returned: C:\Users\PCDSI\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Administrative Tools MSI (c) (24:54) [16:15:22:211]: SHELL32::SHGetFolderPath returned: C:\Users\PCDSI\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup MSI (c) (24:54) [16:15:22:211]: SHELL32::SHGetFolderPath returned: C:\Users\PCDSI\AppData\Roaming\Microsoft\Windows\Start Menu\Programs MSI (c) (24:54) [16:15:22:211]: SHELL32::SHGetFolderPath returned: C:\Users\PCDSI\AppData\Roaming\Microsoft\Windows\Start Menu MSI (c) (24:54) [16:15:22:211]: SHELL32::SHGetFolderPath returned: C:\Users\PCDSI\Desktop MSI (c) (24:54) [16:15:22:270]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Templates MSI (c) (24:54) [16:15:22:271]: SHELL32::SHGetFolderPath returned: C:\WINDOWS\Fonts MSI (c) (24:54) [16:15:22:271]: Note: 1: 2898 2: MS Sans Serif 3: MS Sans Serif 4: 0 5: 25 MSI (c) (24:54) [16:15:22:295]: MSI_LUA: Setting AdminUser property to 1 because this is the client or the user has already permitted elevation MSI (c) (24:54) [16:15:22:295]: MSI_LUA: Setting MsiRunningElevated property to 1 because the install is already running elevated. MSI (c) (24:54) [16:15:22:295]: PROPERTY CHANGE: Adding MsiRunningElevated property. Its value is '1'. MSI (c) (24:54) [16:15:22:295]: PROPERTY CHANGE: Adding Privileged property. Its value is '1'. MSI (c) (24:54) [16:15:22:296]: Note: 1: 1402 2: HKEY_CURRENT_USER\Software\Microsoft\MS Setup (ACME)\User Info 3: 2 MSI (c) (24:54) [16:15:22:296]: PROPERTY CHANGE: Adding USERNAME property. Its value is 'PCDSI'. MSI (c) (24:54) [16:15:22:296]: Note: 1: 1402 2: HKEY_CURRENT_USER\Software\Microsoft\MS Setup (ACME)\User Info 3: 2 MSI (c) (24:54) [16:15:22:296]: PROPERTY CHANGE: Adding DATABASE property. Its value is 'C:\ProgramData\Sophos\AutoUpdate\Cache\decoded\ntp\Sophos Network Threat Protection.msi'. MSI (c) (24:54) [16:15:22:296]: PROPERTY CHANGE: Adding OriginalDatabase property. Its value is 'C:\ProgramData\Sophos\AutoUpdate\Cache\decoded\ntp\Sophos Network Threat Protection.msi'. MSI (c) (24:54) [16:15:22:296]: Machine policy value 'MsiDisableEmbeddedUI' is 0 MSI (c) (24:54) [16:15:22:296]: EEUI - Disabling MsiEmbeddedUI due to existing external or embedded UI MSI (c) (24:54) [16:15:22:296]: EEUI - Disabling MsiEmbeddedUI in quiet mode === Logging started: 6/26/2020 16:15:22 === MSI (c) (24:54) [16:15:22:296]: Machine policy value 'DisableRollback' is 0 MSI (c) (24:54) [16:15:22:296]: User policy value 'DisableRollback' is 0 MSI (c) (24:54) [16:15:22:296]: PROPERTY CHANGE: Adding UILevel property. Its value is '2'. MSI (c) (24:54) [16:15:22:297]: Note: 1: 2203 2: C:\WINDOWS\Installer\inprogressinstallinfo.ipi 3: -2147287038 MSI (c) (24:54) [16:15:22:297]: APPCOMPAT: [DetectVersionLaunchCondition] Launch condition already passes. MSI (c) (24:54) [16:15:22:297]: Creating MSIHANDLE (27) of type 790537 for thread 6740 MSI (c) (24:54) [16:15:22:297]: MsiOpenPackageEx is returning 0 MSI (c) (24:54) [16:15:22:297]: Closing MSIHANDLE (27) of type 790537 for thread 6740 === Verbose logging stopped: 6/26/2020 16:15:22 === setup::MsiInstaller::install: New version: {4B1F9009-CD85-43C0-BCBD-D491908D5A52}, version: 1.9.2235.0 setup::MsiInstaller::install: Performing clean install setup::MsiInstaller::cleanInstall: Running clean install setup::MsiInstaller::installOrUpgrade: Executing: C:\ProgramData\Sophos\AutoUpdate\Cache\decoded\ntp\Sophos Network Threat Protection.msi INSTALLDIR="" REBOOT=ReallySuppress INSTALLINGVERSION="1.9.2235.0" ARPSYSTEMCOMPONENT=1 setup::MsiInstaller::tryRunMsi: Running MSI command, attempt (1 of 10) === Verbose logging started: 6/26/2020 16:15:22 Build type: SHIP UNICODE 5.00.10011.00 Calling process: C:\Program Files\Sophos\CloudInstaller\SophosSetup_Stage2.exe === MSI (c) (24:84) [16:15:22:486]: Resetting cached policy values MSI (c) (24:84) [16:15:22:486]: Machine policy value 'Debug' is 0 MSI (c) (24:84) [16:15:22:486]: ******* RunEngine: ******* Product: C:\ProgramData\Sophos\AutoUpdate\Cache\decoded\ntp\Sophos Network Threat Protection.msi ******* Action: ******* CommandLine: ********** MSI (c) (24:84) [16:15:22:486]: Client-side and UI is none or basic: Running entire install on the server. MSI (c) (24:84) [16:15:22:486]: Grabbed execution mutex. MSI (c) (24:84) [16:15:22:527]: Failed to connect to server. Error: 0x80070424 MSI (c) (24:84) [16:15:22:613]: Note: 1: 2774 2: 0x80070424 1: 2774 2: 0x80070424 MSI (c) (24:84) [16:15:22:613]: Failed to connect to server. MSI (c) (24:84) [16:15:22:614]: MainEngineThread is returning 1601 === Verbose logging stopped: 6/26/2020 16:15:22 === setup::MsiInstaller::installOrUpgrade: Install/upgrade returned 1601 `anonymous-namespace'::setResult: installation failed setup::TamperProtectionControl::enable: Registered tamper protection integrity.dat for NTP setup::TamperProtectionControl::enable: Enabled tamper protection for NTP ProductSetup::~ProductSetup: End product setup