=== Verbose logging started: 9/1/2020 12:23:22 Build type: SHIP UNICODE 5.00.10011.00 Calling process: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\ALUpdate.exe === MSI (c) (18:34) [12:23:22:161]: Cloaking enabled. MSI (c) (18:34) [12:23:22:161]: Attempting to enable all disabled privileges before calling Install on Server MSI (c) (18:34) [12:23:22:161]: End dialog not enabled MSI (c) (18:34) [12:23:22:161]: Original package ==> C:\ProgramData\Sophos\AutoUpdate\cache\sau\Sophos AutoUpdate.msi MSI (c) (18:34) [12:23:22:161]: Package we're running from ==> C:\ProgramData\Sophos\AutoUpdate\cache\sau\Sophos AutoUpdate.msi MSI (c) (18:34) [12:23:22:163]: APPCOMPAT: Uninstall Flags override found. MSI (c) (18:34) [12:23:22:163]: APPCOMPAT: Uninstall VersionNT override found. MSI (c) (18:34) [12:23:22:163]: APPCOMPAT: Uninstall ServicePackLevel override found. MSI (c) (18:34) [12:23:22:163]: APPCOMPAT: looking for appcompat database entry with ProductCode '{AFBCA1B9-496C-4AE6-98AE-3EA1CFF65C54}'. MSI (c) (18:34) [12:23:22:163]: APPCOMPAT: no matching ProductCode found in database. MSI (c) (18:34) [12:23:22:165]: MSCOREE not loaded loading copy from system32 MSI (c) (18:34) [12:23:22:167]: APPCOMPAT: looking for appcompat database entry with ProductCode '{AFBCA1B9-496C-4AE6-98AE-3EA1CFF65C54}'. MSI (c) (18:34) [12:23:22:167]: APPCOMPAT: no matching ProductCode found in database. MSI (c) (18:34) [12:23:22:167]: Transforms are not secure. MSI (c) (18:34) [12:23:22:169]: Note: 1: 2205 2: 3: Control MSI (c) (18:34) [12:23:22:169]: PROPERTY CHANGE: Adding MsiLogFileLocation property. Its value is 'C:\WINDOWS\TEMP\Sophos AutoUpdate 5.16.37 install log 20200901 122322.txt'. MSI (c) (18:34) [12:23:22:169]: No Command Line. MSI (c) (18:34) [12:23:22:169]: PROPERTY CHANGE: Adding PackageCode property. Its value is '{6564AB80-4D87-4CD3-B65F-2994DFB4C1D0}'. MSI (c) (18:34) [12:23:22:169]: Product Code passed to Engine.Initialize: '(none)' MSI (c) (18:34) [12:23:22:169]: Product Code from property table before transforms: '{AFBCA1B9-496C-4AE6-98AE-3EA1CFF65C54}' MSI (c) (18:34) [12:23:22:169]: Product Code from property table after transforms: '{AFBCA1B9-496C-4AE6-98AE-3EA1CFF65C54}' MSI (c) (18:34) [12:23:22:169]: Product not registered: beginning first-time install MSI (c) (18:34) [12:23:22:169]: Determined that existing product (either this product or the product being upgraded with a patch) is installed per-machine. MSI (c) (18:34) [12:23:22:169]: PROPERTY CHANGE: Adding ProductState property. Its value is '-1'. MSI (c) (18:34) [12:23:22:169]: Note: 1: 1402 2: HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer 3: 2 MSI (c) (18:34) [12:23:22:169]: Entering CMsiConfigurationManager::SetLastUsedSource. MSI (c) (18:34) [12:23:22:169]: User policy value 'SearchOrder' is 'nmu' MSI (c) (18:34) [12:23:22:169]: Adding new sources is allowed. MSI (c) (18:34) [12:23:22:169]: PROPERTY CHANGE: Adding PackagecodeChanging property. Its value is '1'. MSI (c) (18:34) [12:23:22:169]: Package name extracted from package path: 'Sophos AutoUpdate.msi' MSI (c) (18:34) [12:23:22:169]: Package to be registered: 'Sophos AutoUpdate.msi' MSI (c) (18:34) [12:23:22:170]: Note: 1: 2262 2: AdminProperties 3: -2147287038 MSI (c) (18:34) [12:23:22:170]: PROPERTY CHANGE: Adding MsiSystemRebootPending property. Its value is '1'. MSI (c) (18:34) [12:23:22:170]: TRANSFORMS property is now: MSI (c) (18:34) [12:23:22:170]: PROPERTY CHANGE: Adding VersionDatabase property. Its value is '200'. MSI (c) (18:34) [12:23:22:170]: SHELL32::SHGetFolderPath returned: C:\WINDOWS\system32\config\systemprofile\AppData\Roaming MSI (c) (18:34) [12:23:22:170]: SHELL32::SHGetFolderPath returned: C:\WINDOWS\system32\config\systemprofile\Favorites MSI (c) (18:34) [12:23:22:170]: SHELL32::SHGetFolderPath returned: C:\WINDOWS\system32\config\systemprofile\AppData\Roaming\Microsoft\Windows\Network Shortcuts MSI (c) (18:34) [12:23:22:170]: SHELL32::SHGetFolderPath returned: C:\WINDOWS\system32\config\systemprofile\Documents MSI (c) (18:34) [12:23:22:170]: SHELL32::SHGetFolderPath returned: C:\WINDOWS\system32\config\systemprofile\AppData\Roaming\Microsoft\Windows\Printer Shortcuts MSI (c) (18:34) [12:23:22:170]: SHELL32::SHGetFolderPath returned: C:\WINDOWS\system32\config\systemprofile\AppData\Roaming\Microsoft\Windows\Recent MSI (c) (18:34) [12:23:22:170]: SHELL32::SHGetFolderPath returned: C:\WINDOWS\system32\config\systemprofile\AppData\Roaming\Microsoft\Windows\SendTo MSI (c) (18:34) [12:23:22:170]: SHELL32::SHGetFolderPath returned: C:\WINDOWS\system32\config\systemprofile\AppData\Roaming\Microsoft\Windows\Templates MSI (c) (18:34) [12:23:22:170]: SHELL32::SHGetFolderPath returned: C:\ProgramData MSI (c) (18:34) [12:23:22:170]: SHELL32::SHGetFolderPath returned: C:\WINDOWS\system32\config\systemprofile\AppData\Local MSI (c) (18:34) [12:23:22:170]: SHELL32::SHGetFolderPath returned: C:\WINDOWS\system32\config\systemprofile\Pictures MSI (c) (18:34) [12:23:22:170]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Administrative Tools MSI (c) (18:34) [12:23:22:170]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup MSI (c) (18:34) [12:23:22:170]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu\Programs MSI (c) (18:34) [12:23:22:170]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu MSI (c) (18:34) [12:23:22:170]: SHELL32::SHGetFolderPath returned: C:\Users\Public\Desktop MSI (c) (18:34) [12:23:22:170]: SHELL32::SHGetFolderPath returned: C:\WINDOWS\system32\config\systemprofile\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Administrative Tools MSI (c) (18:34) [12:23:22:170]: SHELL32::SHGetFolderPath returned: C:\WINDOWS\system32\config\systemprofile\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup MSI (c) (18:34) [12:23:22:170]: SHELL32::SHGetFolderPath returned: C:\WINDOWS\system32\config\systemprofile\AppData\Roaming\Microsoft\Windows\Start Menu\Programs MSI (c) (18:34) [12:23:22:170]: SHELL32::SHGetFolderPath returned: C:\WINDOWS\system32\config\systemprofile\AppData\Roaming\Microsoft\Windows\Start Menu MSI (c) (18:34) [12:23:22:170]: SHELL32::SHGetFolderPath returned: C:\WINDOWS\system32\config\systemprofile\Desktop MSI (c) (18:34) [12:23:22:170]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Templates MSI (c) (18:34) [12:23:22:170]: SHELL32::SHGetFolderPath returned: C:\WINDOWS\Fonts MSI (c) (18:34) [12:23:22:170]: Note: 1: 2898 2: MS Sans Serif 3: MS Sans Serif 4: 0 5: 16 MSI (c) (18:34) [12:23:22:172]: MSI_LUA: Setting AdminUser property to 1 because this is the client or the user has already permitted elevation MSI (c) (18:34) [12:23:22:172]: MSI_LUA: Setting MsiRunningElevated property to 1 because the install is already running elevated. MSI (c) (18:34) [12:23:22:172]: PROPERTY CHANGE: Adding MsiRunningElevated property. Its value is '1'. MSI (c) (18:34) [12:23:22:172]: PROPERTY CHANGE: Adding Privileged property. Its value is '1'. MSI (c) (18:34) [12:23:22:174]: Note: 1: 1402 2: HKEY_CURRENT_USER\Software\Microsoft\MS Setup (ACME)\User Info 3: 2 MSI (c) (18:34) [12:23:22:174]: PROPERTY CHANGE: Adding USERNAME property. Its value is 'user'. MSI (c) (18:34) [12:23:22:174]: Note: 1: 1402 2: HKEY_CURRENT_USER\Software\Microsoft\MS Setup (ACME)\User Info 3: 2 MSI (c) (18:34) [12:23:22:174]: PROPERTY CHANGE: Adding DATABASE property. Its value is 'C:\ProgramData\Sophos\AutoUpdate\cache\sau\Sophos AutoUpdate.msi'. MSI (c) (18:34) [12:23:22:174]: PROPERTY CHANGE: Adding OriginalDatabase property. Its value is 'C:\ProgramData\Sophos\AutoUpdate\cache\sau\Sophos AutoUpdate.msi'. MSI (c) (18:34) [12:23:22:174]: Machine policy value 'MsiDisableEmbeddedUI' is 0 MSI (c) (18:34) [12:23:22:174]: EEUI - Disabling MsiEmbeddedUI due to existing external or embedded UI MSI (c) (18:34) [12:23:22:174]: EEUI - Disabling MsiEmbeddedUI in quiet mode === Logging started: 9/1/2020 12:23:22 === MSI (c) (18:34) [12:23:22:174]: Machine policy value 'DisableRollback' is 0 MSI (c) (18:34) [12:23:22:174]: User policy value 'DisableRollback' is 0 MSI (c) (18:34) [12:23:22:174]: PROPERTY CHANGE: Adding UILevel property. Its value is '2'. MSI (c) (18:34) [12:23:22:176]: Note: 1: 2265 2: 3: -2147287035 MSI (c) (18:34) [12:23:22:176]: Checking in-progress install: install for different product. MSI (c) (18:34) [12:23:22:176]: Checking in-progress install: install for an uninstall. MSI (c) (18:34) [12:23:22:176]: APPCOMPAT: [DetectVersionLaunchCondition] Launch condition already passes. MSI (c) (18:34) [12:23:22:178]: Creating MSIHANDLE (6) of type 790537 for thread 7988 MSI (c) (18:34) [12:23:22:178]: MsiOpenPackageEx is returning 0 MSI (c) (18:34) [12:23:22:180]: Closing MSIHANDLE (6) of type 790537 for thread 7988 === Verbose logging stopped: 9/1/2020 12:23:22 === === Verbose logging started: 9/1/2020 12:23:22 Build type: SHIP UNICODE 5.00.10011.00 Calling process: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\ALUpdate.exe === MSI (c) (18:E0) [12:23:22:192]: Resetting cached policy values MSI (c) (18:E0) [12:23:22:192]: Machine policy value 'Debug' is 0 MSI (c) (18:E0) [12:23:22:192]: ******* RunEngine: ******* Product: C:\ProgramData\Sophos\AutoUpdate\cache\sau\Sophos AutoUpdate.msi ******* Action: ******* CommandLine: ********** MSI (c) (18:E0) [12:23:22:192]: Client-side and UI is none or basic: Running entire install on the server. MSI (c) (18:E0) [12:23:25:193]: Failed to grab execution mutex. System error 258. MSI (c) (18:E0) [12:23:25:195]: Cloaking enabled. MSI (c) (18:E0) [12:23:25:195]: Attempting to enable all disabled privileges before calling Install on Server MSI (c) (18:E0) [12:23:25:195]: Incrementing counter to disable shutdown. Counter after increment: 0 MSI (c) (18:E0) [12:23:25:197]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1 MSI (c) (18:E0) [12:23:25:197]: MainEngineThread is returning 1618 === Verbose logging stopped: 9/1/2020 12:23:25 === === Verbose logging started: 9/1/2020 12:23:30 Build type: SHIP UNICODE 5.00.10011.00 Calling process: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\ALUpdate.exe === MSI (c) (18:88) [12:23:30:205]: Resetting cached policy values MSI (c) (18:88) [12:23:30:205]: Machine policy value 'Debug' is 0 MSI (c) (18:88) [12:23:30:205]: ******* RunEngine: ******* Product: C:\ProgramData\Sophos\AutoUpdate\cache\sau\Sophos AutoUpdate.msi ******* Action: ******* CommandLine: ********** MSI (c) (18:88) [12:23:30:205]: Client-side and UI is none or basic: Running entire install on the server. MSI (c) (18:88) [12:23:33:206]: Failed to grab execution mutex. System error 258. MSI (c) (18:88) [12:23:33:207]: Cloaking enabled. MSI (c) (18:88) [12:23:33:207]: Attempting to enable all disabled privileges before calling Install on Server MSI (c) (18:88) [12:23:33:207]: Incrementing counter to disable shutdown. Counter after increment: 0 MSI (c) (18:88) [12:23:33:209]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1 MSI (c) (18:88) [12:23:33:209]: MainEngineThread is returning 1618 === Verbose logging stopped: 9/1/2020 12:23:33 === === Verbose logging started: 9/1/2020 12:23:38 Build type: SHIP UNICODE 5.00.10011.00 Calling process: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\ALUpdate.exe === MSI (c) (18:E0) [12:23:38:219]: Resetting cached policy values MSI (c) (18:E0) [12:23:38:219]: Machine policy value 'Debug' is 0 MSI (c) (18:E0) [12:23:38:219]: ******* RunEngine: ******* Product: C:\ProgramData\Sophos\AutoUpdate\cache\sau\Sophos AutoUpdate.msi ******* Action: ******* CommandLine: ********** MSI (c) (18:E0) [12:23:38:219]: Client-side and UI is none or basic: Running entire install on the server. MSI (c) (18:E0) [12:23:41:219]: Failed to grab execution mutex. System error 258. MSI (c) (18:E0) [12:23:41:227]: Cloaking enabled. MSI (c) (18:E0) [12:23:41:227]: Attempting to enable all disabled privileges before calling Install on Server MSI (c) (18:E0) [12:23:41:227]: Incrementing counter to disable shutdown. Counter after increment: 0 MSI (c) (18:E0) [12:23:41:229]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1 MSI (c) (18:E0) [12:23:41:229]: MainEngineThread is returning 1618 === Verbose logging stopped: 9/1/2020 12:23:41 === === Verbose logging started: 9/1/2020 12:23:46 Build type: SHIP UNICODE 5.00.10011.00 Calling process: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\ALUpdate.exe === MSI (c) (18:6C) [12:23:46:237]: Resetting cached policy values MSI (c) (18:6C) [12:23:46:237]: Machine policy value 'Debug' is 0 MSI (c) (18:6C) [12:23:46:237]: ******* RunEngine: ******* Product: C:\ProgramData\Sophos\AutoUpdate\cache\sau\Sophos AutoUpdate.msi ******* Action: ******* CommandLine: ********** MSI (c) (18:6C) [12:23:46:237]: Client-side and UI is none or basic: Running entire install on the server. MSI (c) (18:6C) [12:23:49:237]: Failed to grab execution mutex. System error 258. MSI (c) (18:6C) [12:23:49:237]: Cloaking enabled. MSI (c) (18:6C) [12:23:49:237]: Attempting to enable all disabled privileges before calling Install on Server MSI (c) (18:6C) [12:23:49:239]: Incrementing counter to disable shutdown. Counter after increment: 0 MSI (c) (18:6C) [12:23:49:239]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1 MSI (c) (18:6C) [12:23:49:239]: MainEngineThread is returning 1618 === Verbose logging stopped: 9/1/2020 12:23:49 === === Verbose logging started: 9/1/2020 12:23:54 Build type: SHIP UNICODE 5.00.10011.00 Calling process: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\ALUpdate.exe === MSI (c) (18:7C) [12:23:54:245]: Resetting cached policy values MSI (c) (18:7C) [12:23:54:245]: Machine policy value 'Debug' is 0 MSI (c) (18:7C) [12:23:54:245]: ******* RunEngine: ******* Product: C:\ProgramData\Sophos\AutoUpdate\cache\sau\Sophos AutoUpdate.msi ******* Action: ******* CommandLine: ********** MSI (c) (18:7C) [12:23:54:245]: Client-side and UI is none or basic: Running entire install on the server. MSI (c) (18:7C) [12:23:57:246]: Failed to grab execution mutex. System error 258. MSI (c) (18:7C) [12:23:57:248]: Cloaking enabled. MSI (c) (18:7C) [12:23:57:248]: Attempting to enable all disabled privileges before calling Install on Server MSI (c) (18:7C) [12:23:57:248]: Incrementing counter to disable shutdown. Counter after increment: 0 MSI (c) (18:7C) [12:23:57:250]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1 MSI (c) (18:7C) [12:23:57:250]: MainEngineThread is returning 1618 === Verbose logging stopped: 9/1/2020 12:23:57 ===