2018-07-13 05:50:30 ExtractClassicConfig: Action started 2018-07-13 05:50:30 ExtractClassicConfig: Action succeeded 2018-07-13 05:50:30 PreInstallChecks: Action started 2018-07-13 05:50:30 PreInstallChecks: Action succeeded 2018-07-13 05:50:30 SetBootDriverStartupProperty: Action started 2018-07-13 05:50:30 SetBootDriverStartupProperty: Boot driver: not installed. 2018-07-13 05:50:30 SetBootDriverStartupProperty: Action succeeded 2018-07-13 05:50:30 SetClassFilterPresentProperty: Action started 2018-07-13 05:50:30 SetClassFilterPresentProperty: Setting class filter present property to: 0 2018-07-13 05:50:30 SetClassFilterPresentProperty: Action succeeded 2018-07-13 05:50:30 SetDriverProperty: Action started 2018-07-13 05:50:30 SetDriverProperty: PROCESSOR_ARCHITECTURE environment variable is: AMD64 2018-07-13 05:50:30 SetDriverProperty: Action succeeded 2018-07-13 05:50:30 SetProcessorProperties: Action started 2018-07-13 05:50:30 SetProcessorProperties: Action succeeded 2018-07-13 05:50:30 SetRestoreExcludedProcessesProperty: Action started 2018-07-13 05:50:30 SetRestoreExcludedProcessesProperty: SetRestoreExcludedProcessesProperty 2018-07-13 05:50:30 SetRestoreExcludedProcessesProperty: PROCESSOR_ARCHITECTURE environment variable is: AMD64 2018-07-13 05:50:30 SetRestoreExcludedProcessesProperty: Action succeeded 2018-07-13 05:50:37 CheckRegForNullDACLs: Action started 2018-07-13 05:50:37 CheckRegForNullDACLs: Action succeeded 2018-07-13 05:50:37 SetUpdateBegin: Action started 2018-07-13 05:50:37 SetUpdateBegin: Unable to create an instance of ComponentManager - SystemInformation will not be informed of the update (0x80040154) 2018-07-13 05:50:37 SetUpdateBegin: Action succeeded 2018-07-13 05:50:37 CloseSavMainWindow: Action started 2018-07-13 05:50:37 CloseSavMainWindow: CloseSavMainWindow: failed to open Software\Sophos\SAVUI 2 2018-07-13 05:50:37 CloseSavMainWindow: Action succeeded 2018-07-13 05:50:37 DisableServices: Action started 2018-07-13 05:50:37 DisableServices: SetServiceStartMode failed: Unable to get a handle to requested service SAVService, error 1060. 2018-07-13 05:50:37 DisableServices: DisableServices failed to disable SAVService 2018-07-13 05:50:37 DisableServices: SetServiceStartMode failed: Unable to get a handle to requested service SAVAdminService, error 1060. 2018-07-13 05:50:37 DisableServices: DisableServices failed to disable SAVAdminService 2018-07-13 05:50:37 DisableServices: Action succeeded 2018-07-13 05:50:37 ForceStopSAVService: Action started 2018-07-13 05:50:37 ForceStopSAVService: ForceStopService: Stopping SAVService 2018-07-13 05:50:37 ForceStopSAVService: ForceStopService: service failed to stop, hr=0x80070424 2018-07-13 05:50:37 ForceStopSAVService: ForceStopService: Terminating the service 2018-07-13 05:50:37 ForceStopSAVService: ForceStopService: Terminate failed, hr=0x80070424 2018-07-13 05:50:37 ForceStopSAVService: ForceStopService: Checking if service is still running 2018-07-13 05:50:37 ForceStopSAVService: ForceStopService: Stopping SAVAdminService 2018-07-13 05:50:37 ForceStopSAVService: ForceStopService: service failed to stop, hr=0x80070424 2018-07-13 05:50:37 ForceStopSAVService: ForceStopService: Terminating the service 2018-07-13 05:50:37 ForceStopSAVService: ForceStopService: Terminate failed, hr=0x80070424 2018-07-13 05:50:37 ForceStopSAVService: ForceStopService: Checking if service is still running 2018-07-13 05:50:37 ForceStopSAVService: ForceStopSAVService: Services have been stopped 2018-07-13 05:50:37 ForceStopSAVService: Action succeeded 2018-07-13 05:50:37 WaitForSAVService: Action started 2018-07-13 05:50:37 WaitForSAVService: WaitForSAVService: Walking system processes... 2018-07-13 05:50:37 WaitForSAVService: WaitForSAVService: Finished walking system processes. 2018-07-13 05:50:37 WaitForSAVService: Action succeeded 2018-07-13 05:50:37 CheckUninstallDrivers: Action started 2018-07-13 05:50:37 CheckUninstallDrivers: IsServiceInstalled: Unable to get a handle to requested service SAVOnAccess control. Returning false. 2018-07-13 05:50:37 CheckUninstallDrivers: IsServiceInstalled: Unable to get a handle to requested service SAVOnAccess filter. Returning false. 2018-07-13 05:50:37 CheckUninstallDrivers: Action succeeded 2018-07-13 05:50:37 RollbackDisableServices: Action started 2018-07-13 05:50:37 RollbackDisableServices: SetServiceStartMode failed: Unable to get a handle to requested service SAVService, error 1060. 2018-07-13 05:50:37 RollbackDisableServices: RollbackDisableServices failed to enable SAVService 2018-07-13 05:50:37 RollbackDisableServices: SetServiceStartMode failed: Unable to get a handle to requested service SAVAdminService, error 1060. 2018-07-13 05:50:37 RollbackDisableServices: RollbackDisableServices failed to enable SAVAdminService 2018-07-13 05:50:37 RollbackDisableServices: Action succeeded 2018-07-13 05:50:37 RunErrorScripts: Action started 2018-07-13 05:50:37 RunErrorScripts: Action succeeded 2018-07-13 05:50:38 RestoreMovedFiles: Action started 2018-07-13 05:50:38 RestoreMovedFiles: RestoreMovedFiles(): Unexpected error 0x00000003 when looking for temporary files 2018-07-13 05:50:38 RestoreMovedFiles: Action succeeded 2018-07-13 05:50:38 SetUpdateFailed: Action started 2018-07-13 05:50:38 SetUpdateFailed: Unable to create an instance of ComponentManager - SystemInformation cannot be informed of end of update 2018-07-13 05:50:38 SetUpdateFailed: Action succeeded