Trace(2017-Jan-11 10:06:49): ALUpdate started: -ManualUpdate  -NoGUI -RootPath "C:\Program Files\Sophos\AutoUpdate"
Trace(2017-Jan-11 10:06:49): Product subscription is disabled: iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} action value is:0
Trace(2017-Jan-11 10:06:49): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} has not been added.
Trace(2017-Jan-11 10:06:49): Product subscription is disabled: iProductData.{D752FAB9-5883-4b36-8740-61565B6BAD29} action value is:0
Trace(2017-Jan-11 10:06:49): Product iProductData.{D752FAB9-5883-4b36-8740-61565B6BAD29} has not been added.
Trace(2017-Jan-11 10:06:49): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} has been added.
Trace(2017-Jan-11 10:06:49): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is  available from Sophos.
Trace(2017-Jan-11 10:06:49): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is not  the Spam Rules package.
Trace(2017-Jan-11 10:06:49): Product subscription is disabled: iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} action value is:0
Trace(2017-Jan-11 10:06:49): Product iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} has not been added.
Trace(2017-Jan-11 10:06:49): Product iProductData.{3B758ED7-87C1-4e89-BDE1-F49DFF1249F6} has not been added.
Trace(2017-Jan-11 10:06:49): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} has been added.
Trace(2017-Jan-11 10:06:49): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is  available from Sophos.
Trace(2017-Jan-11 10:06:49): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is  the Spam Rules package.
Trace(2017-Jan-11 10:06:49): Computer is a not possible cluster
Trace(2017-Jan-11 10:06:49): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global
Trace(2017-Jan-11 10:06:49): ConfigurationImpl, considering PMSR 2.6: PureMessage not installed, PMSR package will not be updated without a subscription
Trace(2017-Jan-11 10:06:49): Considering subscribed products.
Trace(2017-Jan-11 10:06:49): Considering product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}
Trace(2017-Jan-11 10:06:49): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} is not already subscribed.
Trace(2017-Jan-11 10:06:49): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} was added to the list.
Trace(2017-Jan-11 10:06:49): Considering product {E17FE03B-0501-4aaa-BC69-0129D965F311}
Trace(2017-Jan-11 10:06:49): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2017-Jan-11 10:06:49): GenerateCustomerID: complete
Trace(2017-Jan-11 10:06:49): Computer is a not possible cluster
Trace(2017-Jan-11 10:06:49): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global
Trace(2017-Jan-11 10:06:49): IPCBase::IPCBase: Initialising shared memory A32951C539924a12B3C8F2FDA5A268E4
Trace(2017-Jan-11 10:06:49): IPCSender::ProcessSend started
Trace(2017-Jan-11 10:06:49): IPCSender::ProcessSend: No messages in queue, starting to wait
Trace(2017-Jan-11 10:06:49): RMSMessageHandler: ALUpdateStart
Trace(2017-Jan-11 10:06:49): IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />
Trace(2017-Jan-11 10:06:49): IPCSender::ProcessSend: Send message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />
Trace(2017-Jan-11 10:06:49): IPCSender::ProcessSend: No messages in queue, starting to wait
Trace(2017-Jan-11 10:06:49): ALUpdate(AutoUpdate.Started): 
Trace(2017-Jan-11 10:06:49): UpdateCoordinator::UpdateNow: Entering
Trace(2017-Jan-11 10:06:49): PopulateCache: Entering
Trace(2017-Jan-11 10:06:49): UpdateCoordinator::UpdateNow: About to Sync list of products
Trace(2017-Jan-11 10:06:49): UpdateLocationFacade::SyncProduct: Last Update Mechanism = SDDS
Trace(2017-Jan-11 10:06:49): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, Started: 
Trace(2017-Jan-11 10:06:49): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, creating update location
Trace(2017-Jan-11 10:06:49): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\1484147209
Trace(2017-Jan-11 10:06:49): Using top level catalogue sdds.esc_10_2
Trace(2017-Jan-11 10:06:49): SDDSUpdateLocation, constructor start
Trace(2017-Jan-11 10:06:49): locConfig.m_server = Sophos
Trace(2017-Jan-11 10:06:49): Calling check on source.m_address.m_path = Sophos
Trace(2017-Jan-11 10:06:49): Calling package_source_init
Trace(2017-Jan-11 10:06:49): Creating package source to represent parent
Trace(2017-Jan-11 10:06:49): Create package source to represent local cache
Trace(2017-Jan-11 10:06:49): SDDSUpdateLocation::Constructor finished
Trace(2017-Jan-11 10:06:49): TrySyncProduct, Calling BeginSync
Trace(2017-Jan-11 10:06:51): SDDSUpdateLocation caught exception from BeginSync: Cannot locate server for http://es-web-2.sophos.com/update/catalogue/sdds.esc_10_2.xml GetLastError returned 0
Trace(2017-Jan-11 10:06:51): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, Ended - 0
Trace(2017-Jan-11 10:06:51): UpdateLocationFacade::SyncProduct: Last Update Mechanism = SDDS
Trace(2017-Jan-11 10:06:51): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, Started: 
Trace(2017-Jan-11 10:06:51): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, creating update location
Trace(2017-Jan-11 10:06:51): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\1484147211
Trace(2017-Jan-11 10:06:51): Using top level catalogue sdds.esc_10_2
Trace(2017-Jan-11 10:06:51): SDDSUpdateLocation, constructor start
Trace(2017-Jan-11 10:06:51): locConfig.m_server = Sophos
Trace(2017-Jan-11 10:06:51): Calling check on source.m_address.m_path = Sophos
Trace(2017-Jan-11 10:06:51): Calling package_source_init
Trace(2017-Jan-11 10:06:51): Creating package source to represent parent
Trace(2017-Jan-11 10:06:51): Create package source to represent local cache
Trace(2017-Jan-11 10:06:51): SDDSUpdateLocation::Constructor finished
Trace(2017-Jan-11 10:06:51): TrySyncProduct, Calling BeginSync
Trace(2017-Jan-11 10:06:53): SDDSUpdateLocation caught exception from BeginSync: Cannot locate server for http://es-web-2.sophos.com/update/catalogue/sdds.esc_10_2.xml GetLastError returned 0
Trace(2017-Jan-11 10:06:53): TrySyncProduct<class AutoUpdate::SDDSUpdateLocation>, Ended - 0
Trace(2017-Jan-11 10:06:53): ALUpdate(): 
Trace(2017-Jan-11 10:06:53): ALUpdate(DownloadEnded): 
Trace(2017-Jan-11 10:06:53): UpdateCoordinator::UpdateNow: About to Action list of products
Trace(2017-Jan-11 10:06:54): RMSMessageHandler: ALUpdateEnd
Trace(2017-Jan-11 10:06:54): Sending message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID></ID><StringID>113</StringID><Sender>ALUpdate</Sender></ErrorMessage><ReadableMessage>ERROR:   Could not find a source for updated packages</ReadableMessage></Config>
Trace(2017-Jan-11 10:06:54): IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID></ID><StringID>113</StringID><Sender>ALUpdate</Sender></ErrorMessage><ReadableMessage>ERROR:   Could not find a source for updated packages</ReadableMessage></Config>
Trace(2017-Jan-11 10:06:54): IPCSender::ProcessSend: Listener not ready starting to wait
Trace(2017-Jan-11 10:06:55): IPCSender::ProcessSend exiting