Trace(2017-Jun-02 20:13:24): ALUpdate started: -ScheduledUpdate -NoGUI -RootPath "C:\Program Files (x86)\Sophos\AutoUpdate" Trace(2017-Jun-02 20:13:24): Process security set successfully Trace(2017-Jun-02 20:13:24): Product subscription is disabled: iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} action value is:0 Trace(2017-Jun-02 20:13:24): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} has not been added. Trace(2017-Jun-02 20:13:24): Product subscription is disabled: iProductData.{D752FAB9-5883-4b36-8740-61565B6BAD29} action value is:0 Trace(2017-Jun-02 20:13:24): Product iProductData.{D752FAB9-5883-4b36-8740-61565B6BAD29} has not been added. Trace(2017-Jun-02 20:13:24): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} has been added. Trace(2017-Jun-02 20:13:24): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is available from Sophos. Trace(2017-Jun-02 20:13:24): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is not the Spam Rules package. Trace(2017-Jun-02 20:13:24): Product subscription is disabled: iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} action value is:0 Trace(2017-Jun-02 20:13:24): Product iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} has not been added. Trace(2017-Jun-02 20:13:24): Product iProductData.{3B758ED7-87C1-4e89-BDE1-F49DFF1249F6} has not been added. Trace(2017-Jun-02 20:13:24): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} has been added. Trace(2017-Jun-02 20:13:24): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is available from Sophos. Trace(2017-Jun-02 20:13:24): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is the Spam Rules package. Trace(2017-Jun-02 20:13:24): Computer is a not possible cluster Trace(2017-Jun-02 20:13:24): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global Trace(2017-Jun-02 20:13:24): ConfigurationImpl, considering PMSR 2.6: PureMessage not installed, PMSR package will not be updated without a subscription Trace(2017-Jun-02 20:13:24): Considering subscribed products. Trace(2017-Jun-02 20:13:24): Considering product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} Trace(2017-Jun-02 20:13:24): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} is not already subscribed. Trace(2017-Jun-02 20:13:24): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} was added to the list. Trace(2017-Jun-02 20:13:24): Considering product {E17FE03B-0501-4aaa-BC69-0129D965F311} Trace(2017-Jun-02 20:13:24): Considering product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} Trace(2017-Jun-02 20:13:24): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} is not already subscribed. Trace(2017-Jun-02 20:13:24): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} was added to the list. Trace(2017-Jun-02 20:13:24): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} is removable. Trace(2017-Jun-02 20:13:24): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} was added to the list. Trace(2017-Jun-02 20:13:24): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} is optional. Trace(2017-Jun-02 20:13:24): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} is removable. Trace(2017-Jun-02 20:13:24): Could not read registry entry containing Sophos address - using hardcoded value. Trace(2017-Jun-02 20:13:24): GenerateCustomerID: complete Trace(2017-Jun-02 20:13:24): Computer is a not possible cluster Trace(2017-Jun-02 20:13:24): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global Trace(2017-Jun-02 20:13:25): IPCBase::IPCBase: Initialising shared memory A32951C539924a12B3C8F2FDA5A268E4 Trace(2017-Jun-02 20:13:25): IPCSender::ProcessSend started Trace(2017-Jun-02 20:13:25): IPCSender::ProcessSend: No messages in queue, starting to wait Trace(2017-Jun-02 20:13:25): RMSMessageHandler: ALUpdateStart Trace(2017-Jun-02 20:13:25): IPCSender::Write: Writing message: Trace(2017-Jun-02 20:13:25): IPCSender::ProcessSend: Send message: Trace(2017-Jun-02 20:13:25): IPCSender::ProcessSend: No messages in queue, starting to wait Trace(2017-Jun-02 20:13:25): ALUpdate(AutoUpdate.Started): Trace(2017-Jun-02 20:13:25): UpdateCoordinator::UpdateNow: Entering Trace(2017-Jun-02 20:13:25): PopulateCache: Entering Trace(2017-Jun-02 20:13:25): UpdateCoordinator::UpdateNow: current platform is WIN_7_X64 Trace(2017-Jun-02 20:13:25): ProductFactory::Create: SimpleProduct: {E17FE03B-0501-4aaa-BC69-0129D965F311} Trace(2017-Jun-02 20:13:25): ProductFactory::Create: SAU Product Trace(2017-Jun-02 20:13:25): ProductFactory::Create: SimpleProduct: {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} Trace(2017-Jun-02 20:13:25): ProductFactory::Create: SimpleProduct: {8087796B-2289-4897-98A5-58FF23DAAFD0} Trace(2017-Jun-02 20:13:25): UpdateCoordinator::UpdateNow: About to Sync list of products Trace(2017-Jun-02 20:13:25): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2017-Jun-02 20:13:25): TrySyncProduct, Started: Trace(2017-Jun-02 20:13:25): TrySyncProduct, creating update location Trace(2017-Jun-02 20:13:25): Could not read registry entry containing Sophos address - using hardcoded value. Trace(2017-Jun-02 20:13:25): SULUpdateLocation created! Trace(2017-Jun-02 20:13:25): TrySyncProduct, Calling BeginSync Trace(2017-Jun-02 20:13:25): SULUpdateLocation: BeginSync Trace(2017-Jun-02 20:13:25): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode Trace(2017-Jun-02 20:13:25): SDDS2Update(SyncProduct.Start): Sophos Endpoint Security and Control, sophos Trace(2017-Jun-02 20:13:25): Calling SULDownloader Setup... Trace(2017-Jun-02 20:13:25): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse" Trace(2017-Jun-02 20:13:25): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode" Trace(2017-Jun-02 20:13:25): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir" Trace(2017-Jun-02 20:13:25): server = sophos Trace(2017-Jun-02 20:13:25): Adding Sophos Update Location: http://dci.sophosupd.com/update Trace(2017-Jun-02 20:13:25): Adding Sophos Update Location: http://dci.sophosupd.net/update Trace(2017-Jun-02 20:13:25): No manually configured proxy. Trace(2017-Jun-02 20:13:25): SULDownloader setup successful. Trace(2017-Jun-02 20:13:25): SubscriptionProvider: StandaloneWindows/RECOMMENDED/10 Trace(2017-Jun-02 20:13:34): No resubscription attribute found. Trace(2017-Jun-02 20:13:34): SubscriptionProvider: StandaloneWindows/RECOMMENDED/10 Trace(2017-Jun-02 20:13:34): Adding product filter 'savxp'. Trace(2017-Jun-02 20:13:34): Adding product filter 'sau'. Trace(2017-Jun-02 20:13:34): Adding product filter 'ssp'. Trace(2017-Jun-02 20:13:34): Adding product filter 'ntp64'. Trace(2017-Jun-02 20:13:34): Calling SULDownloader addFilter... Trace(2017-Jun-02 20:13:34): Adding cache: C:\ProgramData\Sophos\AutoUpdate\cache\savxp Trace(2017-Jun-02 20:13:34): Adding cache: C:\ProgramData\Sophos\AutoUpdate\cache\sau Trace(2017-Jun-02 20:13:34): Adding cache: C:\ProgramData\Sophos\AutoUpdate\cache\ssp Trace(2017-Jun-02 20:13:34): Adding cache: C:\ProgramData\Sophos\AutoUpdate\cache\ntp64 Trace(2017-Jun-02 20:13:34): Calling SULDownloader synchronise... Trace(2017-Jun-02 20:14:08): [I96736] Looking for package StandaloneWindows RECOMMENDED 10 Trace(2017-Jun-02 20:14:08): [I45378] Found included product 4DB41E90-DC56-41DC-B91E-9B8E537489A8 3.0.4.125 Trace(2017-Jun-02 20:14:08): [I45378] Found included product F8FFD42E-47AC-4CFF-9E27-EC84ED62128E 1.3.1.2 Trace(2017-Jun-02 20:14:08): [I45378] Found included product E17FE03B-0501-4aaa-BC69-0129D965F311 10.7.2.49.3680.6195 Trace(2017-Jun-02 20:14:08): [I45378] Found included product 9BF40A4E-23AE-48be-9974-5A1F261DBEE8 5.7.220.220 Trace(2017-Jun-02 20:14:08): [I49502] Found supplement USERAPPFEED LATEST Trace(2017-Jun-02 20:14:08): [I49502] Found supplement SDU RECOMMENDED Trace(2017-Jun-02 20:14:08): [I49502] Found supplement SXLSUP LATEST 2 Trace(2017-Jun-02 20:14:08): [I49502] Found supplement VDL LATEST Trace(2017-Jun-02 20:14:08): [I49502] Found supplement HIPS LATEST Trace(2017-Jun-02 20:14:08): [I49502] Found supplement TELEMSUP RECOMMENDED Trace(2017-Jun-02 20:14:08): [I49502] Found supplement IDE541 LATEST Trace(2017-Jun-02 20:14:08): [I49502] Found supplement IDE542 LATEST Trace(2017-Jun-02 20:14:08): [I49502] Found supplement IDE543 LATEST Trace(2017-Jun-02 20:14:08): [I19463] Syncing product StandaloneWindows 123 Trace(2017-Jun-02 20:14:08): [I19463] Syncing product 4DB41E90-DC56-41DC-B91E-9B8E537489A8 45 Trace(2017-Jun-02 20:14:08): [I19463] Syncing product F8FFD42E-47AC-4CFF-9E27-EC84ED62128E 36 Trace(2017-Jun-02 20:14:08): [I19463] Syncing product E17FE03B-0501-4aaa-BC69-0129D965F311 731 Trace(2017-Jun-02 20:14:08): [I19463] Syncing product 9BF40A4E-23AE-48be-9974-5A1F261DBEE8 271 Trace(2017-Jun-02 20:14:08): [I19463] Syncing product USERAPPFEED 1 Trace(2017-Jun-02 20:14:08): [I19463] Syncing product SDU 30 Trace(2017-Jun-02 20:14:08): [I19463] Syncing product SXLSUP 12 Trace(2017-Jun-02 20:14:08): [I19463] Syncing product VDL 68 Trace(2017-Jun-02 20:14:08): [I19463] Syncing product HIPS 281 Trace(2017-Jun-02 20:14:08): [I19463] Syncing product TELEMSUP 6 Trace(2017-Jun-02 20:14:08): [I19463] Syncing product IDE541 139 Trace(2017-Jun-02 20:14:08): [I19463] Syncing product IDE542 17 Trace(2017-Jun-02 20:14:08): [I19463] Syncing product IDE543 1 Trace(2017-Jun-02 20:14:08): Distribute status failed: 4 Trace(2017-Jun-02 20:14:08): Synchronisation state: 3 Trace(2017-Jun-02 20:14:08): SDDS2Update(SDDS2DownloadFailed): Sophos Endpoint Security and Control, sophos Trace(2017-Jun-02 20:14:08): TrySyncProduct, Calling SyncProduct with {E17FE03B-0501-4aaa-BC69-0129D965F311} Trace(2017-Jun-02 20:14:08): SULUpdateLocation: SyncProduct Trace(2017-Jun-02 20:14:08): Synchronise connected but failed. Trace(2017-Jun-02 20:14:08): TrySyncProduct, SyncProduct returned - 0 Trace(2017-Jun-02 20:14:08): SULUpdateLocation: EndSync Trace(2017-Jun-02 20:14:08): TrySyncProduct, Ended - 0 Trace(2017-Jun-02 20:14:08): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2017-Jun-02 20:14:08): TrySyncProduct, Started: Trace(2017-Jun-02 20:14:08): TrySyncProduct, creating update location Trace(2017-Jun-02 20:14:08): Could not read registry entry containing Sophos address - using hardcoded value. Trace(2017-Jun-02 20:14:08): SULUpdateLocation created! Trace(2017-Jun-02 20:14:08): TrySyncProduct, Calling BeginSync Trace(2017-Jun-02 20:14:08): SULUpdateLocation: BeginSync Trace(2017-Jun-02 20:14:08): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode Trace(2017-Jun-02 20:14:08): SDDS2Update(SyncProduct.Start): Sophos Endpoint Security and Control, sophos Trace(2017-Jun-02 20:14:08): Calling SULDownloader Setup... Trace(2017-Jun-02 20:14:08): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse" Trace(2017-Jun-02 20:14:08): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode" Trace(2017-Jun-02 20:14:08): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir" Trace(2017-Jun-02 20:14:08): server = sophos Trace(2017-Jun-02 20:14:08): Adding Sophos Update Location: http://dci.sophosupd.com/update Trace(2017-Jun-02 20:14:08): Adding Sophos Update Location: http://dci.sophosupd.net/update Trace(2017-Jun-02 20:14:08): No manually configured proxy. Trace(2017-Jun-02 20:14:08): SULDownloader setup successful. Trace(2017-Jun-02 20:14:08): SubscriptionProvider: StandaloneWindows/RECOMMENDED/10 Trace(2017-Jun-02 20:14:09): No resubscription attribute found. Trace(2017-Jun-02 20:14:09): SubscriptionProvider: StandaloneWindows/RECOMMENDED/10 Trace(2017-Jun-02 20:14:09): Adding product filter 'savxp'. Trace(2017-Jun-02 20:14:09): Adding product filter 'sau'. Trace(2017-Jun-02 20:14:09): Adding product filter 'ssp'. Trace(2017-Jun-02 20:14:09): Adding product filter 'ntp64'. Trace(2017-Jun-02 20:14:09): Calling SULDownloader addFilter... Trace(2017-Jun-02 20:14:09): Adding cache: C:\ProgramData\Sophos\AutoUpdate\cache\savxp Trace(2017-Jun-02 20:14:09): Adding cache: C:\ProgramData\Sophos\AutoUpdate\cache\sau Trace(2017-Jun-02 20:14:09): Adding cache: C:\ProgramData\Sophos\AutoUpdate\cache\ssp Trace(2017-Jun-02 20:14:09): Adding cache: C:\ProgramData\Sophos\AutoUpdate\cache\ntp64 Trace(2017-Jun-02 20:14:09): Calling SULDownloader synchronise... Trace(2017-Jun-02 20:14:15): [I96736] Looking for package StandaloneWindows RECOMMENDED 10 Trace(2017-Jun-02 20:14:15): [I45378] Found included product 4DB41E90-DC56-41DC-B91E-9B8E537489A8 3.0.4.125 Trace(2017-Jun-02 20:14:15): [I45378] Found included product F8FFD42E-47AC-4CFF-9E27-EC84ED62128E 1.3.1.2 Trace(2017-Jun-02 20:14:15): [I45378] Found included product E17FE03B-0501-4aaa-BC69-0129D965F311 10.7.2.49.3680.6195 Trace(2017-Jun-02 20:14:15): [I45378] Found included product 9BF40A4E-23AE-48be-9974-5A1F261DBEE8 5.7.220.220 Trace(2017-Jun-02 20:14:15): [I49502] Found supplement USERAPPFEED LATEST Trace(2017-Jun-02 20:14:15): [I49502] Found supplement SDU RECOMMENDED Trace(2017-Jun-02 20:14:15): [I49502] Found supplement SXLSUP LATEST 2 Trace(2017-Jun-02 20:14:15): [I49502] Found supplement VDL LATEST Trace(2017-Jun-02 20:14:15): [I49502] Found supplement HIPS LATEST Trace(2017-Jun-02 20:14:15): [I49502] Found supplement TELEMSUP RECOMMENDED Trace(2017-Jun-02 20:14:15): [I49502] Found supplement IDE541 LATEST Trace(2017-Jun-02 20:14:15): [I49502] Found supplement IDE542 LATEST Trace(2017-Jun-02 20:14:15): [I49502] Found supplement IDE543 LATEST Trace(2017-Jun-02 20:14:15): [I19463] Syncing product StandaloneWindows 123 Trace(2017-Jun-02 20:14:15): [I19463] Syncing product 4DB41E90-DC56-41DC-B91E-9B8E537489A8 45 Trace(2017-Jun-02 20:14:15): [I19463] Syncing product F8FFD42E-47AC-4CFF-9E27-EC84ED62128E 36 Trace(2017-Jun-02 20:14:15): [I19463] Syncing product E17FE03B-0501-4aaa-BC69-0129D965F311 731 Trace(2017-Jun-02 20:14:15): [I19463] Syncing product 9BF40A4E-23AE-48be-9974-5A1F261DBEE8 271 Trace(2017-Jun-02 20:14:15): [I19463] Syncing product USERAPPFEED 1 Trace(2017-Jun-02 20:14:15): [I19463] Syncing product SDU 30 Trace(2017-Jun-02 20:14:15): [I19463] Syncing product SXLSUP 12 Trace(2017-Jun-02 20:14:15): [I19463] Syncing product VDL 68 Trace(2017-Jun-02 20:14:15): [I19463] Syncing product HIPS 281 Trace(2017-Jun-02 20:14:15): [I19463] Syncing product TELEMSUP 6 Trace(2017-Jun-02 20:14:15): [I19463] Syncing product IDE541 139 Trace(2017-Jun-02 20:14:15): [I19463] Syncing product IDE542 17 Trace(2017-Jun-02 20:14:15): [I19463] Syncing product IDE543 1 Trace(2017-Jun-02 20:14:15): Distribute status failed: 4 Trace(2017-Jun-02 20:14:15): Synchronisation state: 3 Trace(2017-Jun-02 20:14:15): SDDS2Update(SDDS2DownloadFailed): Sophos Endpoint Security and Control, sophos Trace(2017-Jun-02 20:14:15): TrySyncProduct, Calling SyncProduct with {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} Trace(2017-Jun-02 20:14:15): SULUpdateLocation: SyncProduct Trace(2017-Jun-02 20:14:15): Synchronise connected but failed. Trace(2017-Jun-02 20:14:15): TrySyncProduct, SyncProduct returned - 0 Trace(2017-Jun-02 20:14:15): SULUpdateLocation: EndSync Trace(2017-Jun-02 20:14:15): TrySyncProduct, Ended - 0 Trace(2017-Jun-02 20:14:15): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2017-Jun-02 20:14:15): TrySyncProduct, Started: Trace(2017-Jun-02 20:14:15): TrySyncProduct, creating update location Trace(2017-Jun-02 20:14:15): Could not read registry entry containing Sophos address - using hardcoded value. Trace(2017-Jun-02 20:14:15): SULUpdateLocation created! Trace(2017-Jun-02 20:14:15): TrySyncProduct, Calling BeginSync Trace(2017-Jun-02 20:14:15): SULUpdateLocation: BeginSync Trace(2017-Jun-02 20:14:15): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode Trace(2017-Jun-02 20:14:15): SDDS2Update(SyncProduct.Start): Sophos Endpoint Security and Control, sophos Trace(2017-Jun-02 20:14:15): Calling SULDownloader Setup... Trace(2017-Jun-02 20:14:15): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse" Trace(2017-Jun-02 20:14:15): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode" Trace(2017-Jun-02 20:14:15): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir" Trace(2017-Jun-02 20:14:15): server = sophos Trace(2017-Jun-02 20:14:15): Adding Sophos Update Location: http://dci.sophosupd.com/update Trace(2017-Jun-02 20:14:15): Adding Sophos Update Location: http://dci.sophosupd.net/update Trace(2017-Jun-02 20:14:15): No manually configured proxy. Trace(2017-Jun-02 20:14:15): SULDownloader setup successful. Trace(2017-Jun-02 20:14:15): SubscriptionProvider: StandaloneWindows/RECOMMENDED/10 Trace(2017-Jun-02 20:14:19): No resubscription attribute found. Trace(2017-Jun-02 20:14:19): SubscriptionProvider: StandaloneWindows/RECOMMENDED/10 Trace(2017-Jun-02 20:14:19): Adding product filter 'savxp'. Trace(2017-Jun-02 20:14:19): Adding product filter 'sau'. Trace(2017-Jun-02 20:14:19): Adding product filter 'ssp'. Trace(2017-Jun-02 20:14:19): Adding product filter 'ntp64'. Trace(2017-Jun-02 20:14:19): Calling SULDownloader addFilter... Trace(2017-Jun-02 20:14:19): Adding cache: C:\ProgramData\Sophos\AutoUpdate\cache\savxp Trace(2017-Jun-02 20:14:19): Adding cache: C:\ProgramData\Sophos\AutoUpdate\cache\sau Trace(2017-Jun-02 20:14:19): Adding cache: C:\ProgramData\Sophos\AutoUpdate\cache\ssp Trace(2017-Jun-02 20:14:19): Adding cache: C:\ProgramData\Sophos\AutoUpdate\cache\ntp64 Trace(2017-Jun-02 20:14:19): Calling SULDownloader synchronise... Trace(2017-Jun-02 20:14:24): [I96736] Looking for package StandaloneWindows RECOMMENDED 10 Trace(2017-Jun-02 20:14:24): [I45378] Found included product 4DB41E90-DC56-41DC-B91E-9B8E537489A8 3.0.4.125 Trace(2017-Jun-02 20:14:24): [I45378] Found included product F8FFD42E-47AC-4CFF-9E27-EC84ED62128E 1.3.1.2 Trace(2017-Jun-02 20:14:24): [I45378] Found included product E17FE03B-0501-4aaa-BC69-0129D965F311 10.7.2.49.3680.6195 Trace(2017-Jun-02 20:14:24): [I45378] Found included product 9BF40A4E-23AE-48be-9974-5A1F261DBEE8 5.7.220.220 Trace(2017-Jun-02 20:14:24): [I49502] Found supplement USERAPPFEED LATEST Trace(2017-Jun-02 20:14:24): [I49502] Found supplement SDU RECOMMENDED Trace(2017-Jun-02 20:14:24): [I49502] Found supplement SXLSUP LATEST 2 Trace(2017-Jun-02 20:14:24): [I49502] Found supplement VDL LATEST Trace(2017-Jun-02 20:14:24): [I49502] Found supplement HIPS LATEST Trace(2017-Jun-02 20:14:24): [I49502] Found supplement TELEMSUP RECOMMENDED Trace(2017-Jun-02 20:14:24): [I49502] Found supplement IDE541 LATEST Trace(2017-Jun-02 20:14:24): [I49502] Found supplement IDE542 LATEST Trace(2017-Jun-02 20:14:24): [I49502] Found supplement IDE543 LATEST Trace(2017-Jun-02 20:14:24): [I19463] Syncing product StandaloneWindows 123 Trace(2017-Jun-02 20:14:24): [I19463] Syncing product 4DB41E90-DC56-41DC-B91E-9B8E537489A8 45 Trace(2017-Jun-02 20:14:24): [I19463] Syncing product F8FFD42E-47AC-4CFF-9E27-EC84ED62128E 36 Trace(2017-Jun-02 20:14:24): [I19463] Syncing product E17FE03B-0501-4aaa-BC69-0129D965F311 731 Trace(2017-Jun-02 20:14:24): [I19463] Syncing product 9BF40A4E-23AE-48be-9974-5A1F261DBEE8 271 Trace(2017-Jun-02 20:14:24): [I19463] Syncing product USERAPPFEED 1 Trace(2017-Jun-02 20:14:24): [I19463] Syncing product SDU 30 Trace(2017-Jun-02 20:14:24): [I19463] Syncing product SXLSUP 12 Trace(2017-Jun-02 20:14:24): [I19463] Syncing product VDL 68 Trace(2017-Jun-02 20:14:24): [I19463] Syncing product HIPS 281 Trace(2017-Jun-02 20:14:24): [I19463] Syncing product TELEMSUP 6 Trace(2017-Jun-02 20:14:24): [I19463] Syncing product IDE541 139 Trace(2017-Jun-02 20:14:24): [I19463] Syncing product IDE542 17 Trace(2017-Jun-02 20:14:24): [I19463] Syncing product IDE543 1 Trace(2017-Jun-02 20:14:24): Distribute status failed: 4 Trace(2017-Jun-02 20:14:24): Synchronisation state: 3 Trace(2017-Jun-02 20:14:24): SDDS2Update(SDDS2DownloadFailed): Sophos Endpoint Security and Control, sophos Trace(2017-Jun-02 20:14:24): TrySyncProduct, Calling SyncProduct with {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} Trace(2017-Jun-02 20:14:24): SULUpdateLocation: SyncProduct Trace(2017-Jun-02 20:14:24): Synchronise connected but failed. Trace(2017-Jun-02 20:14:24): TrySyncProduct, SyncProduct returned - 0 Trace(2017-Jun-02 20:14:24): SULUpdateLocation: EndSync Trace(2017-Jun-02 20:14:24): TrySyncProduct, Ended - 0 Trace(2017-Jun-02 20:14:24): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2017-Jun-02 20:14:24): TrySyncProduct, Started: Trace(2017-Jun-02 20:14:24): TrySyncProduct, creating update location Trace(2017-Jun-02 20:14:24): Could not read registry entry containing Sophos address - using hardcoded value. Trace(2017-Jun-02 20:14:24): SULUpdateLocation created! Trace(2017-Jun-02 20:14:24): TrySyncProduct, Calling BeginSync Trace(2017-Jun-02 20:14:24): SULUpdateLocation: BeginSync Trace(2017-Jun-02 20:14:24): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode Trace(2017-Jun-02 20:14:24): SDDS2Update(SyncProduct.Start): Sophos Endpoint Security and Control, sophos Trace(2017-Jun-02 20:14:24): Calling SULDownloader Setup... Trace(2017-Jun-02 20:14:24): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse" Trace(2017-Jun-02 20:14:24): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode" Trace(2017-Jun-02 20:14:24): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir" Trace(2017-Jun-02 20:14:24): server = sophos Trace(2017-Jun-02 20:14:24): Adding Sophos Update Location: http://dci.sophosupd.com/update Trace(2017-Jun-02 20:14:24): Adding Sophos Update Location: http://dci.sophosupd.net/update Trace(2017-Jun-02 20:14:24): No manually configured proxy. Trace(2017-Jun-02 20:14:24): SULDownloader setup successful. Trace(2017-Jun-02 20:14:24): SubscriptionProvider: StandaloneWindows/RECOMMENDED/10 Trace(2017-Jun-02 20:14:26): No resubscription attribute found. Trace(2017-Jun-02 20:14:26): SubscriptionProvider: StandaloneWindows/RECOMMENDED/10 Trace(2017-Jun-02 20:14:26): Adding product filter 'savxp'. Trace(2017-Jun-02 20:14:26): Adding product filter 'sau'. Trace(2017-Jun-02 20:14:26): Adding product filter 'ssp'. Trace(2017-Jun-02 20:14:26): Adding product filter 'ntp64'. Trace(2017-Jun-02 20:14:26): Calling SULDownloader addFilter... Trace(2017-Jun-02 20:14:26): Adding cache: C:\ProgramData\Sophos\AutoUpdate\cache\savxp Trace(2017-Jun-02 20:14:26): Adding cache: C:\ProgramData\Sophos\AutoUpdate\cache\sau Trace(2017-Jun-02 20:14:26): Adding cache: C:\ProgramData\Sophos\AutoUpdate\cache\ssp Trace(2017-Jun-02 20:14:26): Adding cache: C:\ProgramData\Sophos\AutoUpdate\cache\ntp64 Trace(2017-Jun-02 20:14:26): Calling SULDownloader synchronise... Trace(2017-Jun-02 20:14:34): [I96736] Looking for package StandaloneWindows RECOMMENDED 10 Trace(2017-Jun-02 20:14:34): [I45378] Found included product 4DB41E90-DC56-41DC-B91E-9B8E537489A8 3.0.4.125 Trace(2017-Jun-02 20:14:34): [I45378] Found included product F8FFD42E-47AC-4CFF-9E27-EC84ED62128E 1.3.1.2 Trace(2017-Jun-02 20:14:34): [I45378] Found included product E17FE03B-0501-4aaa-BC69-0129D965F311 10.7.2.49.3680.6195 Trace(2017-Jun-02 20:14:34): [I45378] Found included product 9BF40A4E-23AE-48be-9974-5A1F261DBEE8 5.7.220.220 Trace(2017-Jun-02 20:14:34): [I49502] Found supplement USERAPPFEED LATEST Trace(2017-Jun-02 20:14:34): [I49502] Found supplement SDU RECOMMENDED Trace(2017-Jun-02 20:14:34): [I49502] Found supplement SXLSUP LATEST 2 Trace(2017-Jun-02 20:14:34): [I49502] Found supplement VDL LATEST Trace(2017-Jun-02 20:14:34): [I49502] Found supplement HIPS LATEST Trace(2017-Jun-02 20:14:34): [I49502] Found supplement TELEMSUP RECOMMENDED Trace(2017-Jun-02 20:14:34): [I49502] Found supplement IDE541 LATEST Trace(2017-Jun-02 20:14:34): [I49502] Found supplement IDE542 LATEST Trace(2017-Jun-02 20:14:34): [I49502] Found supplement IDE543 LATEST Trace(2017-Jun-02 20:14:34): [I19463] Syncing product StandaloneWindows 123 Trace(2017-Jun-02 20:14:34): [I19463] Syncing product 4DB41E90-DC56-41DC-B91E-9B8E537489A8 45 Trace(2017-Jun-02 20:14:34): [I19463] Syncing product F8FFD42E-47AC-4CFF-9E27-EC84ED62128E 36 Trace(2017-Jun-02 20:14:34): [I19463] Syncing product E17FE03B-0501-4aaa-BC69-0129D965F311 731 Trace(2017-Jun-02 20:14:34): [I19463] Syncing product 9BF40A4E-23AE-48be-9974-5A1F261DBEE8 271 Trace(2017-Jun-02 20:14:34): [I19463] Syncing product USERAPPFEED 1 Trace(2017-Jun-02 20:14:34): [I19463] Syncing product SDU 30 Trace(2017-Jun-02 20:14:34): [I19463] Syncing product SXLSUP 12 Trace(2017-Jun-02 20:14:34): [I19463] Syncing product VDL 68 Trace(2017-Jun-02 20:14:34): [I19463] Syncing product HIPS 281 Trace(2017-Jun-02 20:14:34): [I19463] Syncing product TELEMSUP 6 Trace(2017-Jun-02 20:14:34): [I19463] Syncing product IDE541 139 Trace(2017-Jun-02 20:14:34): [I19463] Syncing product IDE542 17 Trace(2017-Jun-02 20:14:34): [I19463] Syncing product IDE543 1 Trace(2017-Jun-02 20:14:34): Distribute status failed: 4 Trace(2017-Jun-02 20:14:34): Synchronisation state: 3 Trace(2017-Jun-02 20:14:34): SDDS2Update(SDDS2DownloadFailed): Sophos Endpoint Security and Control, sophos Trace(2017-Jun-02 20:14:34): TrySyncProduct, Calling SyncProduct with {8087796B-2289-4897-98A5-58FF23DAAFD0} Trace(2017-Jun-02 20:14:34): SULUpdateLocation: SyncProduct Trace(2017-Jun-02 20:14:34): Synchronise connected but failed. Trace(2017-Jun-02 20:14:34): TrySyncProduct, SyncProduct returned - 0 Trace(2017-Jun-02 20:14:34): SULUpdateLocation: EndSync Trace(2017-Jun-02 20:14:34): TrySyncProduct, Ended - 0 Trace(2017-Jun-02 20:14:34): ALUpdate(): Trace(2017-Jun-02 20:14:34): ALUpdate(DownloadEnded): Trace(2017-Jun-02 20:14:34): UpdateCoordinator::UpdateNow: About to Action list of products Trace(2017-Jun-02 20:14:36): RMSMessageHandler: ALUpdateEnd Trace(2017-Jun-02 20:14:36): Sending message: 113ALUpdateERROR: Could not find a source for updated packages Trace(2017-Jun-02 20:14:36): IPCSender::Write: Writing message: 113ALUpdateERROR: Could not find a source for updated packages Trace(2017-Jun-02 20:14:36): IPCSender::ProcessSend: Listener not ready starting to wait Trace(2017-Jun-02 20:14:37): IPCSender::ProcessSend exiting