Trace(2017-Jun-02 22:01:10): ALUpdate started: -ManualUpdate -NoGUI -RootPath "C:\Program Files (x86)\Sophos\AutoUpdate" Trace(2017-Jun-02 22:01:10): Process security set successfully Trace(2017-Jun-02 22:01:10): Product subscription is disabled: iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} action value is:0 Trace(2017-Jun-02 22:01:10): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} has not been added. Trace(2017-Jun-02 22:01:10): Product subscription is disabled: iProductData.{D752FAB9-5883-4b36-8740-61565B6BAD29} action value is:0 Trace(2017-Jun-02 22:01:10): Product iProductData.{D752FAB9-5883-4b36-8740-61565B6BAD29} has not been added. Trace(2017-Jun-02 22:01:10): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} has been added. Trace(2017-Jun-02 22:01:10): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is available from Sophos. Trace(2017-Jun-02 22:01:10): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is not the Spam Rules package. Trace(2017-Jun-02 22:01:10): Product subscription is disabled: iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} action value is:0 Trace(2017-Jun-02 22:01:10): Product iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} has not been added. Trace(2017-Jun-02 22:01:10): Product iProductData.{3B758ED7-87C1-4e89-BDE1-F49DFF1249F6} has not been added. Trace(2017-Jun-02 22:01:10): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} has been added. Trace(2017-Jun-02 22:01:10): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is available from Sophos. Trace(2017-Jun-02 22:01:10): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is the Spam Rules package. Trace(2017-Jun-02 22:01:10): Computer is a not possible cluster Trace(2017-Jun-02 22:01:10): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global Trace(2017-Jun-02 22:01:10): ConfigurationImpl, considering PMSR 2.6: PureMessage not installed, PMSR package will not be updated without a subscription Trace(2017-Jun-02 22:01:10): Considering subscribed products. Trace(2017-Jun-02 22:01:10): Considering product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} Trace(2017-Jun-02 22:01:10): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} is not already subscribed. Trace(2017-Jun-02 22:01:10): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} was added to the list. Trace(2017-Jun-02 22:01:10): Considering product {E17FE03B-0501-4aaa-BC69-0129D965F311} Trace(2017-Jun-02 22:01:10): Considering product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} Trace(2017-Jun-02 22:01:10): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} is not already subscribed. Trace(2017-Jun-02 22:01:10): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} was added to the list. Trace(2017-Jun-02 22:01:10): Product {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} is removable. Trace(2017-Jun-02 22:01:10): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} was added to the list. Trace(2017-Jun-02 22:01:10): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} is optional. Trace(2017-Jun-02 22:01:10): Product {8087796B-2289-4897-98A5-58FF23DAAFD0} is removable. Trace(2017-Jun-02 22:01:10): Could not read registry entry containing Sophos address - using hardcoded value. Trace(2017-Jun-02 22:01:10): GenerateCustomerID: complete Trace(2017-Jun-02 22:01:10): Computer is a not possible cluster Trace(2017-Jun-02 22:01:10): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global Trace(2017-Jun-02 22:01:10): IPCBase::IPCBase: Initialising shared memory A32951C539924a12B3C8F2FDA5A268E4 Trace(2017-Jun-02 22:01:10): RMSMessageHandler: ALUpdateStart Trace(2017-Jun-02 22:01:10): IPCSender::Write: Writing message: Trace(2017-Jun-02 22:01:10): IPCSender::ProcessSend started Trace(2017-Jun-02 22:01:10): IPCSender::ProcessSend: Send message: Trace(2017-Jun-02 22:01:10): IPCSender::ProcessSend: No messages in queue, starting to wait Trace(2017-Jun-02 22:01:10): IPCSender::ProcessSend: No messages in queue, starting to wait Trace(2017-Jun-02 22:01:10): ALUpdate(AutoUpdate.Started): Trace(2017-Jun-02 22:01:10): UpdateCoordinator::UpdateNow: Entering Trace(2017-Jun-02 22:01:10): PopulateCache: Entering Trace(2017-Jun-02 22:01:10): UpdateCoordinator::UpdateNow: current platform is WIN_7_X64 Trace(2017-Jun-02 22:01:10): ProductFactory::Create: SimpleProduct: {E17FE03B-0501-4aaa-BC69-0129D965F311} Trace(2017-Jun-02 22:01:10): ProductFactory::Create: SAU Product Trace(2017-Jun-02 22:01:10): ProductFactory::Create: SimpleProduct: {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} Trace(2017-Jun-02 22:01:10): ProductFactory::Create: SimpleProduct: {8087796B-2289-4897-98A5-58FF23DAAFD0} Trace(2017-Jun-02 22:01:11): UpdateCoordinator::UpdateNow: About to Sync list of products Trace(2017-Jun-02 22:01:11): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2017-Jun-02 22:01:11): TrySyncProduct, Started: Trace(2017-Jun-02 22:01:11): TrySyncProduct, creating update location Trace(2017-Jun-02 22:01:11): Could not read registry entry containing Sophos address - using hardcoded value. Trace(2017-Jun-02 22:01:11): SULUpdateLocation created! Trace(2017-Jun-02 22:01:11): TrySyncProduct, Calling BeginSync Trace(2017-Jun-02 22:01:11): SULUpdateLocation: BeginSync Trace(2017-Jun-02 22:01:11): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode Trace(2017-Jun-02 22:01:11): SDDS2Update(SyncProduct.Start): Sophos Endpoint Security and Control, sophos Trace(2017-Jun-02 22:01:11): Calling SULDownloader Setup... Trace(2017-Jun-02 22:01:11): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse" Trace(2017-Jun-02 22:01:11): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode" Trace(2017-Jun-02 22:01:11): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir" Trace(2017-Jun-02 22:01:11): server = sophos Trace(2017-Jun-02 22:01:11): Adding Sophos Update Location: http://dci.sophosupd.com/update Trace(2017-Jun-02 22:01:11): Adding Sophos Update Location: http://dci.sophosupd.net/update Trace(2017-Jun-02 22:01:11): No manually configured proxy. Trace(2017-Jun-02 22:01:11): SULDownloader setup successful. Trace(2017-Jun-02 22:01:11): SubscriptionProvider: StandaloneWindows/RECOMMENDED/10 Trace(2017-Jun-02 22:01:13): No resubscription attribute found. Trace(2017-Jun-02 22:01:13): SubscriptionProvider: StandaloneWindows/RECOMMENDED/10 Trace(2017-Jun-02 22:01:13): Adding product filter 'savxp'. Trace(2017-Jun-02 22:01:13): Adding product filter 'sau'. Trace(2017-Jun-02 22:01:13): Adding product filter 'ssp'. Trace(2017-Jun-02 22:01:13): Adding product filter 'ntp64'. Trace(2017-Jun-02 22:01:13): Calling SULDownloader addFilter... Trace(2017-Jun-02 22:01:13): Adding cache: C:\ProgramData\Sophos\AutoUpdate\cache\savxp Trace(2017-Jun-02 22:01:13): Adding cache: C:\ProgramData\Sophos\AutoUpdate\cache\sau Trace(2017-Jun-02 22:01:13): Adding cache: C:\ProgramData\Sophos\AutoUpdate\cache\ssp Trace(2017-Jun-02 22:01:13): Adding cache: C:\ProgramData\Sophos\AutoUpdate\cache\ntp64 Trace(2017-Jun-02 22:01:13): Calling SULDownloader synchronise... Trace(2017-Jun-02 22:01:21): [I96736] Looking for package StandaloneWindows RECOMMENDED 10 Trace(2017-Jun-02 22:01:21): [I45378] Found included product 4DB41E90-DC56-41DC-B91E-9B8E537489A8 3.0.4.125 Trace(2017-Jun-02 22:01:21): [I45378] Found included product F8FFD42E-47AC-4CFF-9E27-EC84ED62128E 1.3.1.2 Trace(2017-Jun-02 22:01:21): [I45378] Found included product E17FE03B-0501-4aaa-BC69-0129D965F311 10.7.2.49.3680.6195 Trace(2017-Jun-02 22:01:21): [I45378] Found included product 9BF40A4E-23AE-48be-9974-5A1F261DBEE8 5.7.220.220 Trace(2017-Jun-02 22:01:21): [I49502] Found supplement USERAPPFEED LATEST Trace(2017-Jun-02 22:01:21): [I49502] Found supplement SDU RECOMMENDED Trace(2017-Jun-02 22:01:21): [I49502] Found supplement SXLSUP LATEST 2 Trace(2017-Jun-02 22:01:21): [I49502] Found supplement VDL LATEST Trace(2017-Jun-02 22:01:21): [I49502] Found supplement HIPS LATEST Trace(2017-Jun-02 22:01:21): [I49502] Found supplement TELEMSUP RECOMMENDED Trace(2017-Jun-02 22:01:21): [I49502] Found supplement IDE541 LATEST Trace(2017-Jun-02 22:01:21): [I49502] Found supplement IDE542 LATEST Trace(2017-Jun-02 22:01:21): [I49502] Found supplement IDE543 LATEST Trace(2017-Jun-02 22:01:21): [I19463] Syncing product StandaloneWindows 123 Trace(2017-Jun-02 22:01:21): [I19463] Syncing product 4DB41E90-DC56-41DC-B91E-9B8E537489A8 45 Trace(2017-Jun-02 22:01:21): [I19463] Syncing product F8FFD42E-47AC-4CFF-9E27-EC84ED62128E 36 Trace(2017-Jun-02 22:01:21): [I19463] Syncing product E17FE03B-0501-4aaa-BC69-0129D965F311 731 Trace(2017-Jun-02 22:01:21): [I19463] Syncing product 9BF40A4E-23AE-48be-9974-5A1F261DBEE8 271 Trace(2017-Jun-02 22:01:21): [I19463] Syncing product USERAPPFEED 1 Trace(2017-Jun-02 22:01:21): [I19463] Syncing product SDU 30 Trace(2017-Jun-02 22:01:21): [I19463] Syncing product SXLSUP 12 Trace(2017-Jun-02 22:01:21): [I19463] Syncing product VDL 68 Trace(2017-Jun-02 22:01:21): [I19463] Syncing product HIPS 281 Trace(2017-Jun-02 22:01:21): [I19463] Syncing product TELEMSUP 6 Trace(2017-Jun-02 22:01:21): [I19463] Syncing product IDE541 139 Trace(2017-Jun-02 22:01:21): [I19463] Syncing product IDE542 18 Trace(2017-Jun-02 22:01:21): [I19463] Syncing product IDE543 1 Trace(2017-Jun-02 22:01:21): Distribute status failed: 4 Trace(2017-Jun-02 22:01:21): Synchronisation state: 3 Trace(2017-Jun-02 22:01:21): SDDS2Update(SDDS2DownloadFailed): Sophos Endpoint Security and Control, sophos Trace(2017-Jun-02 22:01:21): TrySyncProduct, Calling SyncProduct with {E17FE03B-0501-4aaa-BC69-0129D965F311} Trace(2017-Jun-02 22:01:21): SULUpdateLocation: SyncProduct Trace(2017-Jun-02 22:01:21): Synchronise connected but failed. Trace(2017-Jun-02 22:01:21): TrySyncProduct, SyncProduct returned - 0 Trace(2017-Jun-02 22:01:21): SULUpdateLocation: EndSync Trace(2017-Jun-02 22:01:21): TrySyncProduct, Ended - 0 Trace(2017-Jun-02 22:01:21): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2017-Jun-02 22:01:21): TrySyncProduct, Started: Trace(2017-Jun-02 22:01:21): TrySyncProduct, creating update location Trace(2017-Jun-02 22:01:21): Could not read registry entry containing Sophos address - using hardcoded value. Trace(2017-Jun-02 22:01:21): SULUpdateLocation created! Trace(2017-Jun-02 22:01:21): TrySyncProduct, Calling BeginSync Trace(2017-Jun-02 22:01:21): SULUpdateLocation: BeginSync Trace(2017-Jun-02 22:01:21): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode Trace(2017-Jun-02 22:01:21): SDDS2Update(SyncProduct.Start): Sophos Endpoint Security and Control, sophos Trace(2017-Jun-02 22:01:21): Calling SULDownloader Setup... Trace(2017-Jun-02 22:01:21): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse" Trace(2017-Jun-02 22:01:21): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode" Trace(2017-Jun-02 22:01:21): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir" Trace(2017-Jun-02 22:01:21): server = sophos Trace(2017-Jun-02 22:01:21): Adding Sophos Update Location: http://dci.sophosupd.com/update Trace(2017-Jun-02 22:01:21): Adding Sophos Update Location: http://dci.sophosupd.net/update Trace(2017-Jun-02 22:01:21): No manually configured proxy. Trace(2017-Jun-02 22:01:21): SULDownloader setup successful. Trace(2017-Jun-02 22:01:21): SubscriptionProvider: StandaloneWindows/RECOMMENDED/10 Trace(2017-Jun-02 22:01:23): No resubscription attribute found. Trace(2017-Jun-02 22:01:23): SubscriptionProvider: StandaloneWindows/RECOMMENDED/10 Trace(2017-Jun-02 22:01:23): Adding product filter 'savxp'. Trace(2017-Jun-02 22:01:23): Adding product filter 'sau'. Trace(2017-Jun-02 22:01:23): Adding product filter 'ssp'. Trace(2017-Jun-02 22:01:23): Adding product filter 'ntp64'. Trace(2017-Jun-02 22:01:23): Calling SULDownloader addFilter... Trace(2017-Jun-02 22:01:23): Adding cache: C:\ProgramData\Sophos\AutoUpdate\cache\savxp Trace(2017-Jun-02 22:01:23): Adding cache: C:\ProgramData\Sophos\AutoUpdate\cache\sau Trace(2017-Jun-02 22:01:23): Adding cache: C:\ProgramData\Sophos\AutoUpdate\cache\ssp Trace(2017-Jun-02 22:01:23): Adding cache: C:\ProgramData\Sophos\AutoUpdate\cache\ntp64 Trace(2017-Jun-02 22:01:23): Calling SULDownloader synchronise... Trace(2017-Jun-02 22:01:28): [I96736] Looking for package StandaloneWindows RECOMMENDED 10 Trace(2017-Jun-02 22:01:28): [I45378] Found included product 4DB41E90-DC56-41DC-B91E-9B8E537489A8 3.0.4.125 Trace(2017-Jun-02 22:01:28): [I45378] Found included product F8FFD42E-47AC-4CFF-9E27-EC84ED62128E 1.3.1.2 Trace(2017-Jun-02 22:01:28): [I45378] Found included product E17FE03B-0501-4aaa-BC69-0129D965F311 10.7.2.49.3680.6195 Trace(2017-Jun-02 22:01:28): [I45378] Found included product 9BF40A4E-23AE-48be-9974-5A1F261DBEE8 5.7.220.220 Trace(2017-Jun-02 22:01:28): [I49502] Found supplement USERAPPFEED LATEST Trace(2017-Jun-02 22:01:28): [I49502] Found supplement SDU RECOMMENDED Trace(2017-Jun-02 22:01:28): [I49502] Found supplement SXLSUP LATEST 2 Trace(2017-Jun-02 22:01:28): [I49502] Found supplement VDL LATEST Trace(2017-Jun-02 22:01:28): [I49502] Found supplement HIPS LATEST Trace(2017-Jun-02 22:01:28): [I49502] Found supplement TELEMSUP RECOMMENDED Trace(2017-Jun-02 22:01:28): [I49502] Found supplement IDE541 LATEST Trace(2017-Jun-02 22:01:28): [I49502] Found supplement IDE542 LATEST Trace(2017-Jun-02 22:01:28): [I49502] Found supplement IDE543 LATEST Trace(2017-Jun-02 22:01:28): [I19463] Syncing product StandaloneWindows 123 Trace(2017-Jun-02 22:01:28): [I19463] Syncing product 4DB41E90-DC56-41DC-B91E-9B8E537489A8 45 Trace(2017-Jun-02 22:01:28): [I19463] Syncing product F8FFD42E-47AC-4CFF-9E27-EC84ED62128E 36 Trace(2017-Jun-02 22:01:28): [I19463] Syncing product E17FE03B-0501-4aaa-BC69-0129D965F311 731 Trace(2017-Jun-02 22:01:28): [I19463] Syncing product 9BF40A4E-23AE-48be-9974-5A1F261DBEE8 271 Trace(2017-Jun-02 22:01:28): [I19463] Syncing product USERAPPFEED 1 Trace(2017-Jun-02 22:01:28): [I19463] Syncing product SDU 30 Trace(2017-Jun-02 22:01:28): [I19463] Syncing product SXLSUP 12 Trace(2017-Jun-02 22:01:28): [I19463] Syncing product VDL 68 Trace(2017-Jun-02 22:01:28): [I19463] Syncing product HIPS 281 Trace(2017-Jun-02 22:01:28): [I19463] Syncing product TELEMSUP 6 Trace(2017-Jun-02 22:01:28): [I19463] Syncing product IDE541 139 Trace(2017-Jun-02 22:01:28): [I19463] Syncing product IDE542 18 Trace(2017-Jun-02 22:01:28): [I19463] Syncing product IDE543 1 Trace(2017-Jun-02 22:01:28): Distribute status failed: 4 Trace(2017-Jun-02 22:01:28): Synchronisation state: 3 Trace(2017-Jun-02 22:01:28): SDDS2Update(SDDS2DownloadFailed): Sophos Endpoint Security and Control, sophos Trace(2017-Jun-02 22:01:28): TrySyncProduct, Calling SyncProduct with {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} Trace(2017-Jun-02 22:01:28): SULUpdateLocation: SyncProduct Trace(2017-Jun-02 22:01:28): Synchronise connected but failed. Trace(2017-Jun-02 22:01:28): TrySyncProduct, SyncProduct returned - 0 Trace(2017-Jun-02 22:01:28): SULUpdateLocation: EndSync Trace(2017-Jun-02 22:01:28): TrySyncProduct, Ended - 0 Trace(2017-Jun-02 22:01:28): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2017-Jun-02 22:01:28): TrySyncProduct, Started: Trace(2017-Jun-02 22:01:28): TrySyncProduct, creating update location Trace(2017-Jun-02 22:01:28): Could not read registry entry containing Sophos address - using hardcoded value. Trace(2017-Jun-02 22:01:28): SULUpdateLocation created! Trace(2017-Jun-02 22:01:28): TrySyncProduct, Calling BeginSync Trace(2017-Jun-02 22:01:28): SULUpdateLocation: BeginSync Trace(2017-Jun-02 22:01:28): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode Trace(2017-Jun-02 22:01:28): SDDS2Update(SyncProduct.Start): Sophos Endpoint Security and Control, sophos Trace(2017-Jun-02 22:01:28): Calling SULDownloader Setup... Trace(2017-Jun-02 22:01:28): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse" Trace(2017-Jun-02 22:01:28): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode" Trace(2017-Jun-02 22:01:28): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir" Trace(2017-Jun-02 22:01:28): server = sophos Trace(2017-Jun-02 22:01:28): Adding Sophos Update Location: http://dci.sophosupd.com/update Trace(2017-Jun-02 22:01:28): Adding Sophos Update Location: http://dci.sophosupd.net/update Trace(2017-Jun-02 22:01:28): No manually configured proxy. Trace(2017-Jun-02 22:01:28): SULDownloader setup successful. Trace(2017-Jun-02 22:01:28): SubscriptionProvider: StandaloneWindows/RECOMMENDED/10 Trace(2017-Jun-02 22:01:30): No resubscription attribute found. Trace(2017-Jun-02 22:01:30): SubscriptionProvider: StandaloneWindows/RECOMMENDED/10 Trace(2017-Jun-02 22:01:30): Adding product filter 'savxp'. Trace(2017-Jun-02 22:01:30): Adding product filter 'sau'. Trace(2017-Jun-02 22:01:30): Adding product filter 'ssp'. Trace(2017-Jun-02 22:01:30): Adding product filter 'ntp64'. Trace(2017-Jun-02 22:01:30): Calling SULDownloader addFilter... Trace(2017-Jun-02 22:01:30): Adding cache: C:\ProgramData\Sophos\AutoUpdate\cache\savxp Trace(2017-Jun-02 22:01:30): Adding cache: C:\ProgramData\Sophos\AutoUpdate\cache\sau Trace(2017-Jun-02 22:01:30): Adding cache: C:\ProgramData\Sophos\AutoUpdate\cache\ssp Trace(2017-Jun-02 22:01:30): Adding cache: C:\ProgramData\Sophos\AutoUpdate\cache\ntp64 Trace(2017-Jun-02 22:01:30): Calling SULDownloader synchronise... Trace(2017-Jun-02 22:01:36): [I96736] Looking for package StandaloneWindows RECOMMENDED 10 Trace(2017-Jun-02 22:01:36): [I45378] Found included product 4DB41E90-DC56-41DC-B91E-9B8E537489A8 3.0.4.125 Trace(2017-Jun-02 22:01:36): [I45378] Found included product F8FFD42E-47AC-4CFF-9E27-EC84ED62128E 1.3.1.2 Trace(2017-Jun-02 22:01:36): [I45378] Found included product E17FE03B-0501-4aaa-BC69-0129D965F311 10.7.2.49.3680.6195 Trace(2017-Jun-02 22:01:36): [I45378] Found included product 9BF40A4E-23AE-48be-9974-5A1F261DBEE8 5.7.220.220 Trace(2017-Jun-02 22:01:36): [I49502] Found supplement USERAPPFEED LATEST Trace(2017-Jun-02 22:01:36): [I49502] Found supplement SDU RECOMMENDED Trace(2017-Jun-02 22:01:36): [I49502] Found supplement SXLSUP LATEST 2 Trace(2017-Jun-02 22:01:36): [I49502] Found supplement VDL LATEST Trace(2017-Jun-02 22:01:36): [I49502] Found supplement HIPS LATEST Trace(2017-Jun-02 22:01:36): [I49502] Found supplement TELEMSUP RECOMMENDED Trace(2017-Jun-02 22:01:36): [I49502] Found supplement IDE541 LATEST Trace(2017-Jun-02 22:01:36): [I49502] Found supplement IDE542 LATEST Trace(2017-Jun-02 22:01:36): [I49502] Found supplement IDE543 LATEST Trace(2017-Jun-02 22:01:36): [I19463] Syncing product StandaloneWindows 123 Trace(2017-Jun-02 22:01:36): [I19463] Syncing product 4DB41E90-DC56-41DC-B91E-9B8E537489A8 45 Trace(2017-Jun-02 22:01:36): [I19463] Syncing product F8FFD42E-47AC-4CFF-9E27-EC84ED62128E 36 Trace(2017-Jun-02 22:01:36): [I19463] Syncing product E17FE03B-0501-4aaa-BC69-0129D965F311 731 Trace(2017-Jun-02 22:01:36): [I19463] Syncing product 9BF40A4E-23AE-48be-9974-5A1F261DBEE8 271 Trace(2017-Jun-02 22:01:36): [I19463] Syncing product USERAPPFEED 1 Trace(2017-Jun-02 22:01:36): [I19463] Syncing product SDU 30 Trace(2017-Jun-02 22:01:36): [I19463] Syncing product SXLSUP 12 Trace(2017-Jun-02 22:01:36): [I19463] Syncing product VDL 68 Trace(2017-Jun-02 22:01:36): [I19463] Syncing product HIPS 281 Trace(2017-Jun-02 22:01:36): [I19463] Syncing product TELEMSUP 6 Trace(2017-Jun-02 22:01:36): [I19463] Syncing product IDE541 139 Trace(2017-Jun-02 22:01:36): [I19463] Syncing product IDE542 18 Trace(2017-Jun-02 22:01:36): [I19463] Syncing product IDE543 1 Trace(2017-Jun-02 22:01:36): Distribute status failed: 4 Trace(2017-Jun-02 22:01:36): Synchronisation state: 3 Trace(2017-Jun-02 22:01:36): SDDS2Update(SDDS2DownloadFailed): Sophos Endpoint Security and Control, sophos Trace(2017-Jun-02 22:01:36): TrySyncProduct, Calling SyncProduct with {F8FFD42E-47AC-4CFF-9E27-EC84ED62128E} Trace(2017-Jun-02 22:01:36): SULUpdateLocation: SyncProduct Trace(2017-Jun-02 22:01:36): Synchronise connected but failed. Trace(2017-Jun-02 22:01:36): TrySyncProduct, SyncProduct returned - 0 Trace(2017-Jun-02 22:01:36): SULUpdateLocation: EndSync Trace(2017-Jun-02 22:01:36): TrySyncProduct, Ended - 0 Trace(2017-Jun-02 22:01:36): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2017-Jun-02 22:01:36): TrySyncProduct, Started: Trace(2017-Jun-02 22:01:36): TrySyncProduct, creating update location Trace(2017-Jun-02 22:01:36): Could not read registry entry containing Sophos address - using hardcoded value. Trace(2017-Jun-02 22:01:36): SULUpdateLocation created! Trace(2017-Jun-02 22:01:36): TrySyncProduct, Calling BeginSync Trace(2017-Jun-02 22:01:36): SULUpdateLocation: BeginSync Trace(2017-Jun-02 22:01:36): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode Trace(2017-Jun-02 22:01:36): SDDS2Update(SyncProduct.Start): Sophos Endpoint Security and Control, sophos Trace(2017-Jun-02 22:01:36): Calling SULDownloader Setup... Trace(2017-Jun-02 22:01:36): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse" Trace(2017-Jun-02 22:01:36): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode" Trace(2017-Jun-02 22:01:36): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir" Trace(2017-Jun-02 22:01:36): server = sophos Trace(2017-Jun-02 22:01:36): Adding Sophos Update Location: http://dci.sophosupd.com/update Trace(2017-Jun-02 22:01:36): Adding Sophos Update Location: http://dci.sophosupd.net/update Trace(2017-Jun-02 22:01:36): No manually configured proxy. Trace(2017-Jun-02 22:01:36): SULDownloader setup successful. Trace(2017-Jun-02 22:01:36): SubscriptionProvider: StandaloneWindows/RECOMMENDED/10 Trace(2017-Jun-02 22:01:37): No resubscription attribute found. Trace(2017-Jun-02 22:01:37): SubscriptionProvider: StandaloneWindows/RECOMMENDED/10 Trace(2017-Jun-02 22:01:37): Adding product filter 'savxp'. Trace(2017-Jun-02 22:01:37): Adding product filter 'sau'. Trace(2017-Jun-02 22:01:37): Adding product filter 'ssp'. Trace(2017-Jun-02 22:01:37): Adding product filter 'ntp64'. Trace(2017-Jun-02 22:01:37): Calling SULDownloader addFilter... Trace(2017-Jun-02 22:01:37): Adding cache: C:\ProgramData\Sophos\AutoUpdate\cache\savxp Trace(2017-Jun-02 22:01:37): Adding cache: C:\ProgramData\Sophos\AutoUpdate\cache\sau Trace(2017-Jun-02 22:01:37): Adding cache: C:\ProgramData\Sophos\AutoUpdate\cache\ssp Trace(2017-Jun-02 22:01:37): Adding cache: C:\ProgramData\Sophos\AutoUpdate\cache\ntp64 Trace(2017-Jun-02 22:01:37): Calling SULDownloader synchronise... Trace(2017-Jun-02 22:01:43): [I96736] Looking for package StandaloneWindows RECOMMENDED 10 Trace(2017-Jun-02 22:01:43): [I45378] Found included product 4DB41E90-DC56-41DC-B91E-9B8E537489A8 3.0.4.125 Trace(2017-Jun-02 22:01:43): [I45378] Found included product F8FFD42E-47AC-4CFF-9E27-EC84ED62128E 1.3.1.2 Trace(2017-Jun-02 22:01:43): [I45378] Found included product E17FE03B-0501-4aaa-BC69-0129D965F311 10.7.2.49.3680.6195 Trace(2017-Jun-02 22:01:43): [I45378] Found included product 9BF40A4E-23AE-48be-9974-5A1F261DBEE8 5.7.220.220 Trace(2017-Jun-02 22:01:43): [I49502] Found supplement USERAPPFEED LATEST Trace(2017-Jun-02 22:01:43): [I49502] Found supplement SDU RECOMMENDED Trace(2017-Jun-02 22:01:43): [I49502] Found supplement SXLSUP LATEST 2 Trace(2017-Jun-02 22:01:43): [I49502] Found supplement VDL LATEST Trace(2017-Jun-02 22:01:43): [I49502] Found supplement HIPS LATEST Trace(2017-Jun-02 22:01:43): [I49502] Found supplement TELEMSUP RECOMMENDED Trace(2017-Jun-02 22:01:43): [I49502] Found supplement IDE541 LATEST Trace(2017-Jun-02 22:01:43): [I49502] Found supplement IDE542 LATEST Trace(2017-Jun-02 22:01:43): [I49502] Found supplement IDE543 LATEST Trace(2017-Jun-02 22:01:43): [I19463] Syncing product StandaloneWindows 123 Trace(2017-Jun-02 22:01:43): [I19463] Syncing product 4DB41E90-DC56-41DC-B91E-9B8E537489A8 45 Trace(2017-Jun-02 22:01:43): [I19463] Syncing product F8FFD42E-47AC-4CFF-9E27-EC84ED62128E 36 Trace(2017-Jun-02 22:01:43): [I19463] Syncing product E17FE03B-0501-4aaa-BC69-0129D965F311 731 Trace(2017-Jun-02 22:01:43): [I19463] Syncing product 9BF40A4E-23AE-48be-9974-5A1F261DBEE8 271 Trace(2017-Jun-02 22:01:43): [I19463] Syncing product USERAPPFEED 1 Trace(2017-Jun-02 22:01:43): [I19463] Syncing product SDU 30 Trace(2017-Jun-02 22:01:43): [I19463] Syncing product SXLSUP 12 Trace(2017-Jun-02 22:01:43): [I19463] Syncing product VDL 68 Trace(2017-Jun-02 22:01:43): [I19463] Syncing product HIPS 281 Trace(2017-Jun-02 22:01:43): [I19463] Syncing product TELEMSUP 6 Trace(2017-Jun-02 22:01:43): [I19463] Syncing product IDE541 139 Trace(2017-Jun-02 22:01:43): [I19463] Syncing product IDE542 18 Trace(2017-Jun-02 22:01:43): [I19463] Syncing product IDE543 1 Trace(2017-Jun-02 22:01:43): Distribute status failed: 4 Trace(2017-Jun-02 22:01:43): Synchronisation state: 3 Trace(2017-Jun-02 22:01:43): SDDS2Update(SDDS2DownloadFailed): Sophos Endpoint Security and Control, sophos Trace(2017-Jun-02 22:01:43): TrySyncProduct, Calling SyncProduct with {8087796B-2289-4897-98A5-58FF23DAAFD0} Trace(2017-Jun-02 22:01:43): SULUpdateLocation: SyncProduct Trace(2017-Jun-02 22:01:43): Synchronise connected but failed. Trace(2017-Jun-02 22:01:43): TrySyncProduct, SyncProduct returned - 0 Trace(2017-Jun-02 22:01:43): SULUpdateLocation: EndSync Trace(2017-Jun-02 22:01:43): TrySyncProduct, Ended - 0 Trace(2017-Jun-02 22:01:43): ALUpdate(): Trace(2017-Jun-02 22:01:43): ALUpdate(DownloadEnded): Trace(2017-Jun-02 22:01:43): UpdateCoordinator::UpdateNow: About to Action list of products Trace(2017-Jun-02 22:01:45): RMSMessageHandler: ALUpdateEnd Trace(2017-Jun-02 22:01:45): Sending message: 113ALUpdateERROR: Could not find a source for updated packages Trace(2017-Jun-02 22:01:45): IPCSender::Write: Writing message: 113ALUpdateERROR: Could not find a source for updated packages Trace(2017-Jun-02 22:01:45): IPCSender::ProcessSend: Listener not ready starting to wait Trace(2017-Jun-02 22:01:46): IPCSender::ProcessSend exiting