2020-05-07 15:19:01 ExtractClassicConfig: Action started 2020-05-07 15:19:01 ExtractClassicConfig: Action succeeded 2020-05-07 15:19:01 PreInstallChecks: Action started 2020-05-07 15:19:01 PreInstallChecks: Action succeeded 2020-05-07 15:19:02 SetBootDriverStartupProperty: Action started 2020-05-07 15:19:02 SetBootDriverStartupProperty: Boot driver: not installed. 2020-05-07 15:19:02 SetBootDriverStartupProperty: Action succeeded 2020-05-07 15:19:02 UpdateSavAdapterDll: Action started 2020-05-07 15:19:12 UpdateSavAdapterDll: Action succeeded 2020-05-07 15:19:12 SetClassFilterPresentProperty: Action started 2020-05-07 15:19:12 SetClassFilterPresentProperty: Setting class filter present property to: 0 2020-05-07 15:19:12 SetClassFilterPresentProperty: Action succeeded 2020-05-07 15:19:12 SetDriverProperty: Action started 2020-05-07 15:19:12 SetDriverProperty: PROCESSOR_ARCHITECTURE environment variable is: AMD64 2020-05-07 15:19:12 SetDriverProperty: Action succeeded 2020-05-07 15:19:12 SetProcessorProperties: Action started 2020-05-07 15:19:12 SetProcessorProperties: Action succeeded 2020-05-07 15:19:12 SetRestoreExcludedProcessesProperty: Action started 2020-05-07 15:19:12 SetRestoreExcludedProcessesProperty: SetRestoreExcludedProcessesProperty 2020-05-07 15:19:12 SetRestoreExcludedProcessesProperty: PROCESSOR_ARCHITECTURE environment variable is: AMD64 2020-05-07 15:19:12 SetRestoreExcludedProcessesProperty: Action succeeded 2020-05-07 15:19:20 CheckRegForNullDACLs: Action started 2020-05-07 15:19:20 CheckRegForNullDACLs: Action succeeded 2020-05-07 15:19:20 WaitForSAVService: Action started 2020-05-07 15:19:20 WaitForSAVService: WaitForSAVService: Walking system processes... 2020-05-07 15:19:20 WaitForSAVService: WaitForSAVService: Finished walking system processes. 2020-05-07 15:19:20 WaitForSAVService: Action succeeded 2020-05-07 15:19:20 CheckUninstallDrivers: Action started 2020-05-07 15:19:20 CheckUninstallDrivers: IsServiceInstalled: Unable to get a handle to requested service SAVOnAccess control. Returning false. 2020-05-07 15:19:20 CheckUninstallDrivers: IsServiceInstalled: Unable to get a handle to requested service SAVOnAccess filter. Returning false. 2020-05-07 15:19:20 CheckUninstallDrivers: Action succeeded 2020-05-07 15:19:20 DeleteIDEs: Action started 2020-05-07 15:19:20 DeleteIDEs: Action succeeded 2020-05-07 15:19:20 DeleteBDLs: Action started 2020-05-07 15:19:20 DeleteBDLs: Action succeeded 2020-05-07 15:19:20 DeleteHIPSConfig: Action started 2020-05-07 15:19:20 DeleteHIPSConfig: Action succeeded 2020-05-07 15:19:21 UpdateDesktopMessaging: Action started 2020-05-07 15:19:21 UpdateDesktopMessaging: UpdateDesktopMessaging: Could not delete SAVPlugin registry key(2) 2020-05-07 15:19:21 UpdateDesktopMessaging: Action succeeded 2020-05-07 15:19:21 CopyOtherFiles: Action started 2020-05-07 15:19:21 CopyOtherFiles: CopyOtherFiles custom action - Copying other driver files 2020-05-07 15:19:21 CopyOtherFiles: Copying class filter source: C:\ProgramData\Sophos\AutoUpdate\cache\savxp\drivers\sdcfilter\win7_amd64\SDCFILTER.INF, target: C:\Program Files (x86)\Sophos\Sophos Anti-Virus\ 2020-05-07 15:19:21 CopyOtherFiles: Copying boot driver source: C:\ProgramData\Sophos\AutoUpdate\cache\savxp\drivers\boottasks\win7_amd64\SOPHOSBOOTDRIVER.INF, target: C:\Program Files (x86)\Sophos\Sophos Anti-Virus\ 2020-05-07 15:19:21 CopyOtherFiles: BopsCopyFiles: C:\ProgramData\Sophos\AutoUpdate\cache\savxp\ 2020-05-07 15:19:21 CopyOtherFiles: BopsCopyFiles, systemPath: C:\Windows\system32\SophosAV\ 2020-05-07 15:19:21 CopyOtherFiles: GetRidOfExistingDetoured - C:\Windows\system32\SophosAV\sophos_detoured.dll does not exist, no further action. 2020-05-07 15:19:21 CopyOtherFiles: PROCESSOR_ARCHITECTURE environment variable is: AMD64 2020-05-07 15:19:21 CopyOtherFiles: GetRidOfExistingDetoured - C:\Windows\system32\SophosAV\sophos_detoured_x64.dll does not exist, no further action. 2020-05-07 15:19:21 CopyOtherFiles: Copying boot tasks source: C:\ProgramData\Sophos\AutoUpdate\cache\savxp\drivers\boottasks\win7_amd64\SophosBootTasks.exe, target: C:\Windows\system32\ 2020-05-07 15:19:21 CopyOtherFiles: Action succeeded 2020-05-07 15:19:21 RegisterBufferOverflowProtection: Action started 2020-05-07 15:19:21 RegisterBufferOverflowProtection: UnregisterAppInitDLL: installDir: C:\Program Files (x86)\Sophos\Sophos Anti-Virus\, module: detoured.dll, is64bit: N 2020-05-07 15:19:21 RegisterBufferOverflowProtection: UnregisterAppInitDLL: could not get short path to DLL. It will not be unregistered. 2020-05-07 15:19:21 RegisterBufferOverflowProtection: GetRidOfExistingDetoured - C:\Program Files (x86)\Sophos\Sophos Anti-Virus\detoured.dll does not exist, no further action. 2020-05-07 15:19:21 RegisterBufferOverflowProtection: UnregisterAppInitDLL: installDir: C:\Program Files (x86)\Sophos\Sophos Anti-Virus\, module: sophos_detoured.dll, is64bit: N 2020-05-07 15:19:21 RegisterBufferOverflowProtection: UnregisterAppInitDLL: could not get short path to DLL. It will not be unregistered. 2020-05-07 15:19:21 RegisterBufferOverflowProtection: GetRidOfExistingDetoured - C:\Program Files (x86)\Sophos\Sophos Anti-Virus\sophos_detoured.dll does not exist, no further action. 2020-05-07 15:19:21 RegisterBufferOverflowProtection: PROCESSOR_ARCHITECTURE environment variable is: AMD64 2020-05-07 15:19:21 RegisterBufferOverflowProtection: UnregisterAppInitDLL: installDir: C:\Program Files (x86)\Sophos\Sophos Anti-Virus\, module: sophos_detoured_x64.dll, is64bit: Y 2020-05-07 15:19:21 RegisterBufferOverflowProtection: UnregisterAppInitDLL: could not get short path to DLL. It will not be unregistered. 2020-05-07 15:19:21 RegisterBufferOverflowProtection: GetRidOfExistingDetoured - C:\Program Files (x86)\Sophos\Sophos Anti-Virus\sophos_detoured_x64.dll does not exist, no further action. 2020-05-07 15:19:21 RegisterBufferOverflowProtection: BOPS path already exists 2020-05-07 15:19:21 RegisterBufferOverflowProtection: BOPS path already exists 2020-05-07 15:19:21 RegisterBufferOverflowProtection: Action succeeded 2020-05-07 15:19:21 RestoreExcludedProcesses: Action started 2020-05-07 15:19:21 RestoreExcludedProcesses: RestoreExcludedProcesses 2020-05-07 15:19:21 RestoreExcludedProcesses: Empty excluded processes property. Nothing to be done. 2020-05-07 15:19:21 RestoreExcludedProcesses: Action succeeded 2020-05-07 15:19:21 native:InstallInfSection: Action started 2020-05-07 15:19:21 native:InstallInfSection: INF file: C:\ProgramData\Sophos\AutoUpdate\cache\savxp\drivers\boottasks\win7_amd64\SOPHOSBOOTDRIVER.INF 2020-05-07 15:19:21 native:InstallInfSection: Warning: failed to register catalog file with the driver database for C:\ProgramData\Sophos\AutoUpdate\cache\savxp\drivers\boottasks\win7_amd64\SOPHOSBOOTDRIVER.INF, error = 0x0 2020-05-07 15:19:21 native:InstallInfSection: Action succeeded 2020-05-07 15:19:21 native:InstallInfSection: Action started 2020-05-07 15:19:21 native:InstallInfSection: INF file: C:\ProgramData\Sophos\AutoUpdate\cache\savxp\drivers\onaccess\win7_amd64\SAVONACCESSDRIV.INF 2020-05-07 15:19:22 native:InstallInfSection: Warning: failed to register catalog file with the driver database for C:\ProgramData\Sophos\AutoUpdate\cache\savxp\drivers\onaccess\win7_amd64\SAVONACCESSDRIV.INF, error = 0x0 2020-05-07 15:19:22 native:InstallInfSection: Action succeeded 2020-05-07 15:19:22 native:InstallInfSection: Action started 2020-05-07 15:19:22 native:InstallInfSection: INF file: C:\ProgramData\Sophos\AutoUpdate\cache\savxp\drivers\sdcfilter\win7_amd64\SDCFILTER.INF 2020-05-07 15:19:23 native:InstallInfSection: Warning: failed to register catalog file with the driver database for C:\ProgramData\Sophos\AutoUpdate\cache\savxp\drivers\sdcfilter\win7_amd64\SDCFILTER.INF, error = 0x0 2020-05-07 15:19:23 native:InstallInfSection: Action succeeded 2020-05-07 15:19:23 StartDriverServices: Action started 2020-05-07 15:19:23 StartDriverServices: IsServiceRunning: Unable to get a handle to requested service skmscan. Returning false. 2020-05-07 15:19:23 StartDriverServices: Unable to get a handle to kms service - service will not be started until next reboot 2020-05-07 15:19:23 StartDriverServices: Action succeeded 2020-05-07 15:19:24 CreateUserGroups: Action started 2020-05-07 15:19:25 CreateUserGroups: Local name of well-known group Administrators is Administrators 2020-05-07 15:19:25 CreateUserGroups: Local name of well-known group PowerUsers is Power Users 2020-05-07 15:19:25 CreateUserGroups: Local name of well-known group Users is Users 2020-05-07 15:19:25 CreateUserGroups: Failed to add the members of group PowerUsers to SophosPowerUser group 2020-05-07 15:19:25 CreateUserGroups: Adding LOCAL SYSTEM to the SophosAdministrator role in the machine file 2020-05-07 15:19:28 CreateUserGroups: Action succeeded 2020-05-07 15:19:29 PurgeIOfficeAVCache: Action started 2020-05-07 15:19:29 PurgeIOfficeAVCache: PROCESSOR_ARCHITECTURE environment variable is: AMD64 2020-05-07 15:19:29 PurgeIOfficeAVCache: PROCESSOR_ARCHITECTURE environment variable is: AMD64 2020-05-07 15:19:29 PurgeIOfficeAVCache: PROCESSOR_ARCHITECTURE environment variable is: AMD64 2020-05-07 15:19:29 PurgeIOfficeAVCache: PROCESSOR_ARCHITECTURE environment variable is: AMD64 2020-05-07 15:19:29 PurgeIOfficeAVCache: Opened key name S-1-5-21-3735748371-2670118343-3604632254-500\Software\Microsoft\Windows\CurrentVersion\Explorer\Discardable\PostSetup\Component Categories64\{56FFCC30-D398-11D0-B2AE-00A0C908FA49} 2020-05-07 15:19:29 PurgeIOfficeAVCache: Unable to remove Enum sub key: 0x2 2020-05-07 15:19:29 PurgeIOfficeAVCache: PROCESSOR_ARCHITECTURE environment variable is: AMD64 2020-05-07 15:19:29 PurgeIOfficeAVCache: PROCESSOR_ARCHITECTURE environment variable is: AMD64 2020-05-07 15:19:29 PurgeIOfficeAVCache: Action succeeded 2020-05-07 15:19:29 EnableAttachmentScanning: Action started 2020-05-07 15:19:29 EnableAttachmentScanning: ScanWithAntiVirus value is already set to 3 2020-05-07 15:19:29 EnableAttachmentScanning: Action succeeded 2020-05-07 15:19:29 AddDomainGroups: Action started 2020-05-07 15:19:29 AddDomainGroups: SophosDomainUser not found: (1722) RPC :O ghV!qÕlO(u0 2020-05-07 15:19:29 AddDomainGroups: SophosDomainPowerUser not found: (1722) RPC :O ghV!qÕlO(u0 2020-05-07 15:19:29 AddDomainGroups: SophosDomainAdministrator not found: (1722) RPC :O ghV!qÕlO(u0 2020-05-07 15:19:29 AddDomainGroups: SophosDomainAdministrator group doesn't exist 2020-05-07 15:19:29 AddDomainGroups: SophosDomainPowerUser group doesn't exist 2020-05-07 15:19:29 AddDomainGroups: SophosDomainUser group doesn't exist 2020-05-07 15:19:29 AddDomainGroups: Action succeeded 2020-05-07 15:19:32 SetSAVAdminUpdateBegin: Action started 2020-05-07 15:19:32 SetSAVAdminUpdateBegin: Action succeeded 2020-05-07 15:19:32 UpdateSAVI: Action started 2020-05-07 15:19:32 UpdateSAVI: About to wait for event Global\!$_SAVI_!$$!_EVENT_$!__ReadyForUpdate 2020-05-07 15:19:32 UpdateSAVI: WaitForSAVIEvent: Could not open memory mapped file Global\!$_SAVI_!$$!_MMMF_$!__ 2020-05-07 15:19:32 UpdateSAVI: Successfully waited for event Global\!$_SAVI_!$$!_EVENT_$!__ReadyForUpdate 2020-05-07 15:19:32 UpdateSAVI: UpdateRequest signalled 2020-05-07 15:19:32 UpdateSAVI: About to wait for event Global\!$_SAVI_!$$!_EVENT_$!__Suspended 2020-05-07 15:19:32 UpdateSAVI: WaitForSAVIEvent: Could not open memory mapped file Global\!$_SAVI_!$$!_MMMF_$!__ 2020-05-07 15:19:32 UpdateSAVI: Successfully waited for event Global\!$_SAVI_!$$!_EVENT_$!__Suspended 2020-05-07 15:19:32 UpdateSAVI: MSCM version orig: new: 0.3.0.90 2020-05-07 15:19:32 UpdateSAVI: Copying MSCM from: C:\ProgramData\Sophos\AutoUpdate\cache\savxp\savmscm.dll to: C:\Program Files (x86)\Sophos\Sophos Anti-Virus\savmscm.dll 2020-05-07 15:19:32 UpdateSAVI: Registered MSCM 2020-05-07 15:19:33 UpdateSAVI: SAVI dll was installed successfully 2020-05-07 15:19:33 UpdateSAVI: Action succeeded 2020-05-07 15:19:33 SetFolderPermissions: Action started 2020-05-07 15:19:33 SetFolderPermissions: We are running on XP or higher - adding LocalService to permissions on config files 2020-05-07 15:19:33 SetFolderPermissions: We are running on XP or higher - adding LocalService to permissions on config files 2020-05-07 15:19:33 SetFolderPermissions: Action succeeded 2020-05-07 15:19:33 SetServiceXP: Action started 2020-05-07 15:19:33 SetServiceXP: Action succeeded 2020-05-07 15:19:33 CreateTamperProtectionRegKey: Action started 2020-05-07 15:19:33 CreateTamperProtectionRegKey: Action succeeded 2020-05-07 15:19:33 SetSAVServiceSID: Action started 2020-05-07 15:19:33 SetSAVServiceSID: PROCESSOR_ARCHITECTURE environment variable is: AMD64 2020-05-07 15:19:33 SetSAVServiceSID: Action succeeded 2020-05-07 15:19:33 SetServiceSecurity: Action started 2020-05-07 15:19:33 SetServiceSecurity: Adding SYSTEM_MANDATORY_LABEL_NO_EXECUTE_UP to SavService launch permissions 2020-05-07 15:19:33 SetServiceSecurity: Adding SYSTEM_MANDATORY_LABEL_NO_EXECUTE_UP to SavService launch permissions 2020-05-07 15:19:33 SetServiceSecurity: Action succeeded 2020-05-07 15:19:33 SetServiceRecoveryActions: Action started 2020-05-07 15:19:33 SetServiceRecoveryActions: Action succeeded 2020-05-07 15:19:33 InstallDeviceControl: Action started 2020-05-07 15:19:33 InstallDeviceControl: PROCESSOR_ARCHITECTURE environment variable is: AMD64 2020-05-07 15:19:33 InstallDeviceControl: Action succeeded 2020-05-07 15:19:33 SetAdminGroupDescription: Action started 2020-05-07 15:19:33 SetAdminGroupDescription: Action succeeded 2020-05-07 15:19:33 SetPowerGroupDescription: Action started 2020-05-07 15:19:33 SetPowerGroupDescription: Action succeeded 2020-05-07 15:19:33 SetUserGroupDescription: Action started 2020-05-07 15:19:33 SetUserGroupDescription: Action succeeded 2020-05-07 15:19:33 SetOnAccessGroupDescription: Action started 2020-05-07 15:19:33 SetOnAccessGroupDescription: Action succeeded 2020-05-07 15:19:33 DisablePUADetection: Action started 2020-05-07 15:19:33 DisablePUADetection: Action succeeded 2020-05-07 15:19:33 DeleteExpiredCaches: Action started 2020-05-07 15:19:33 DeleteExpiredCaches: Action succeeded 2020-05-07 15:19:33 EnableJournals: Action started 2020-05-07 15:19:33 EnableJournals: Skipping journal action - server platform detected. 2020-05-07 15:19:33 EnableJournals: Action succeeded 2020-05-07 15:19:33 DisableWebProtection: Action started 2020-05-07 15:19:33 DisableWebProtection: DisableWebProtection: OK 2020-05-07 15:19:33 DisableWebProtection: Action succeeded 2020-05-07 15:19:33 DisableSxlLookups: Action started 2020-05-07 15:19:33 DisableSxlLookups: DisableSxlLookups: OK 2020-05-07 15:19:33 DisableSxlLookups: Action succeeded 2020-05-07 15:19:33 CheckSNMPDLLPresence: Action started 2020-05-07 15:19:33 CheckSNMPDLLPresence: Action succeeded 2020-05-07 15:19:34 UpdateSXLServerList: Action started 2020-05-07 15:19:34 UpdateSXLServerList: LoadSophtainerData: GetSophtainerSection(C:\Program Files (x86)\Sophos\Sophos Anti-Virus\SXLConfig.dat) returned 0. (180 bytes returned) 2020-05-07 15:19:34 UpdateSXLServerList: ExtractSXLServerConf: 0, 4, 4 2020-05-07 15:19:34 UpdateSXLServerList: Action succeeded 2020-05-07 15:19:34 ApplySAVControlFile: Action started 2020-05-07 15:19:34 ApplySAVControlFile: Reading SAVControlFile from C:\ProgramData\Sophos\AutoUpdate\cache\savxp\savcontrol 2020-05-07 15:19:34 ApplySAVControlFile: `anonymous-namespace'::GetBoolValue: Value /FeatureControl/EnableBOPS in savcontrol json file not found, assumed default 2020-05-07 15:19:34 ApplySAVControlFile: Writing machine file C:\ProgramData\Sophos\Sophos Anti-Virus\Config\machine.xml 2020-05-07 15:19:34 ApplySAVControlFile: Action succeeded 2020-05-07 15:19:34 GenerateSavMachineId: Action started 2020-05-07 15:19:34 GenerateSavMachineId: Sav machine id = 2589E739-AF3A-4295-89A0-E5B2359E5F69 2020-05-07 15:19:34 GenerateSavMachineId: Action succeeded 2020-05-07 15:19:34 RunPreLaunchScripts: Action started 2020-05-07 15:19:34 RunPreLaunchScripts: RunPreLaunchScripts: No entries. 2020-05-07 15:19:34 RunPreLaunchScripts: Action succeeded 2020-05-07 15:19:34 BootDriverStartup: Action started 2020-05-07 15:19:34 BootDriverStartup: Boot driver restored: disabled 2020-05-07 15:19:34 BootDriverStartup: Action succeeded 2020-05-07 15:19:34 SetSAVAdminUpdateComplete: Action started 2020-05-07 15:19:34 SetSAVAdminUpdateComplete: Action succeeded 2020-05-07 15:19:35 RegisterDCIfEnabled: Action started 2020-05-07 15:19:35 RegisterDCIfEnabled: isDCEnabled: node not found: /configuration/components/DeviceControlManager/settings/enabled 2020-05-07 15:19:35 RegisterDCIfEnabled: Action succeeded 2020-05-07 15:19:35 StartSAVServices: Action started 2020-05-07 15:19:58 StartSAVServices: Action succeeded 2020-05-07 15:20:00 UninstallSecurityCenter: Action started 2020-05-07 15:20:00 UninstallSecurityCenter: Action succeeded 2020-05-07 15:20:01 RollbackInstallDeviceControl: Action started 2020-05-07 15:20:01 RollbackInstallDeviceControl: Action succeeded 2020-05-07 15:20:02 RemoveTamperProtectionRegKey: Action started 2020-05-07 15:20:02 RemoveTamperProtectionRegKey: Action succeeded 2020-05-07 15:20:04 RemoveSAVI: Action started 2020-05-07 15:20:04 RemoveSAVI: About to wait for event Global\!$_SAVI_!$$!_EVENT_$!__ReadyForUpdate 2020-05-07 15:20:04 RemoveSAVI: WaitForSAVIEvent: Could not open memory mapped file Global\!$_SAVI_!$$!_MMMF_$!__ 2020-05-07 15:20:04 RemoveSAVI: Successfully waited for event Global\!$_SAVI_!$$!_EVENT_$!__ReadyForUpdate 2020-05-07 15:20:04 RemoveSAVI: UpdateRequest signalled 2020-05-07 15:20:04 RemoveSAVI: About to wait for event Global\!$_SAVI_!$$!_EVENT_$!__Suspended 2020-05-07 15:20:04 RemoveSAVI: WaitForSAVIEvent: Could not open memory mapped file Global\!$_SAVI_!$$!_MMMF_$!__ 2020-05-07 15:20:04 RemoveSAVI: Successfully waited for event Global\!$_SAVI_!$$!_EVENT_$!__Suspended 2020-05-07 15:20:04 RemoveSAVI: Action succeeded 2020-05-07 15:20:09 DeleteUserGroups: Action started 2020-05-07 15:20:09 DeleteUserGroups: We are not a domain controller: Attempting to delete local user groups 2020-05-07 15:20:09 DeleteUserGroups: Action succeeded 2020-05-07 15:20:10 native:InstallInfSection: Action started 2020-05-07 15:20:10 native:InstallInfSection: INF file: C:\Program Files (x86)\Sophos\Sophos Anti-Virus\SAVONACCESSDRIV.INF 2020-05-07 15:20:11 native:InstallInfSection: Warning: failed to remove catalog file from the driver database for C:\Program Files (x86)\Sophos\Sophos Anti-Virus\SAVONACCESSDRIV.INF, error = 0x8000ffff 2020-05-07 15:20:11 native:InstallInfSection: Action succeeded 2020-05-07 15:20:11 native:InstallInfSection: Action started 2020-05-07 15:20:11 native:InstallInfSection: INF file: C:\Program Files (x86)\Sophos\Sophos Anti-Virus\SOPHOSBOOTDRIVER.INF 2020-05-07 15:20:11 native:InstallInfSection: Warning: failed to remove catalog file from the driver database for C:\Program Files (x86)\Sophos\Sophos Anti-Virus\SOPHOSBOOTDRIVER.INF, error = 0x8000ffff 2020-05-07 15:20:11 native:InstallInfSection: Action succeeded 2020-05-07 15:20:11 native:InstallInfSection: Action started 2020-05-07 15:20:12 native:InstallInfSection: INF file: C:\Program Files (x86)\Sophos\Sophos Anti-Virus\SDCFILTER.INF 2020-05-07 15:20:12 native:InstallInfSection: Warning: failed to remove catalog file from the driver database for C:\Program Files (x86)\Sophos\Sophos Anti-Virus\SDCFILTER.INF, error = 0x8000ffff 2020-05-07 15:20:12 native:InstallInfSection: Action succeeded 2020-05-07 15:20:12 UpdateDesktopMessaging: Action started 2020-05-07 15:20:12 UpdateDesktopMessaging: UpdateDesktopMessaging: Could not delete SAVPlugin registry key(2) 2020-05-07 15:20:12 UpdateDesktopMessaging: Action succeeded 2020-05-07 15:20:12 DeleteOtherFiles: Action started 2020-05-07 15:20:12 DeleteOtherFiles: Unable to get list of engine files from C:\Program Files (x86)\Sophos\Sophos Anti-Virus\engsync.upd 2020-05-07 15:20:12 DeleteOtherFiles: Unregistered MSCM 2020-05-07 15:20:12 DeleteOtherFiles: GetRidOfExistingDetoured - C:\Program Files (x86)\Sophos\Sophos Anti-Virus\sophos_detoured.dll does not exist, no further action. 2020-05-07 15:20:12 DeleteOtherFiles: PROCESSOR_ARCHITECTURE environment variable is: AMD64 2020-05-07 15:20:12 DeleteOtherFiles: GetRidOfExistingDetoured - C:\Program Files (x86)\Sophos\Sophos Anti-Virus\sophos_detoured_x64.dll does not exist, no further action. 2020-05-07 15:20:12 DeleteOtherFiles: GetRidOfExistingDetoured - C:\Program Files (x86)\Sophos\Sophos Anti-Virus\detoured.dll does not exist, no further action. 2020-05-07 15:20:12 DeleteOtherFiles: GetRidOfExistingDetoured - C:\Windows\system32\SophosAV\sophos_detoured.dll detoured exists, proceeding to rename it & mark for delete. 2020-05-07 15:20:12 DeleteOtherFiles: GetRidOfExistingDetoured - C:\Windows\system32\SophosAV\sophos_detoured_x64.dll detoured exists, proceeding to rename it & mark for delete. 2020-05-07 15:20:12 DeleteOtherFiles: RemoveSophosAVDirectory: C:\Windows\system32\SophosAV\ 2020-05-07 15:20:12 DeleteOtherFiles: RemoveSophosAVDirectory: Scheduling delete of SophosAV system directory on reboot (145). 2020-05-07 15:20:12 DeleteOtherFiles: RemoveSophosAVDirectory: C:\Windows\system32\SophosAV\ (wow64 disabled) 2020-05-07 15:20:12 DeleteOtherFiles: RemoveSophosAVDirectory: Scheduling delete of SophosAV system directory on reboot (145). 2020-05-07 15:20:12 DeleteOtherFiles: Deleting config file folder 2020-05-07 15:20:12 DeleteOtherFiles: Action succeeded 2020-05-07 15:20:12 ForceDeleteUserPlugin: Action started 2020-05-07 15:20:12 ForceDeleteUserPlugin: Error deleting user pluging registry key. Returned error was: û|q}~b N0Rcš[„v”jHh0 2020-05-07 15:20:12 ForceDeleteUserPlugin: Action succeeded 2020-05-07 15:20:12 ForceDeleteFiles: Action started 2020-05-07 15:20:12 ForceDeleteFiles: Action succeeded 2020-05-07 15:20:13 RollbackUpdateSavAdapterDll: Action started 2020-05-07 15:20:13 RollbackUpdateSavAdapterDll: Action succeeded 2020-05-07 15:20:13 RunErrorScripts: Action started 2020-05-07 15:20:13 RunErrorScripts: Action succeeded 2020-05-07 15:20:13 RestoreMovedFiles: Action started 2020-05-07 15:20:13 RestoreMovedFiles: Action succeeded 2020-05-07 15:20:13 SetUpdateFailed: Action started 2020-05-07 15:20:13 SetUpdateFailed: Unable to create an instance of ComponentManager - SystemInformation cannot be informed of end of update 2020-05-07 15:20:13 SetUpdateFailed: Action succeeded