Trace(2017-Sep-18 10:05:08): =========================
Trace(2017-Sep-18 10:05:08): ALUpdate is starting.
Trace(2017-Sep-18 10:05:08): AutoUpdate version: 5.7
Trace(2017-Sep-18 10:05:08): Build             : 204324
Trace(2017-Sep-18 10:05:08): Command line      : -ScheduledUpdate  -NoGUI -RootPath "C:\Program Files (x86)\Sophos\AutoUpdate"
Trace(2017-Sep-18 10:05:08): =========================
Trace(2017-Sep-18 10:05:08): Process security set successfully
Trace(2017-Sep-18 10:05:08): Product iProductData.{xxxxx} has been added.
Trace(2017-Sep-18 10:05:08): Product iProductData.{xxxxx} is  available from Sophos.
Trace(2017-Sep-18 10:05:08): Product iProductData.{xxxxx} is not  the Spam Rules package.
Trace(2017-Sep-18 10:05:08): Product iProductData.{xxxxx} has not been added.
Trace(2017-Sep-18 10:05:08): Product iProductData.{xxxxx} has been added.
Trace(2017-Sep-18 10:05:08): Product iProductData.{xxxxx} is  available from Sophos.
Trace(2017-Sep-18 10:05:08): Product iProductData.{xxxxx} is not  the Spam Rules package.
Trace(2017-Sep-18 10:05:08): Product subscription is disabled: iProductData.{xxxxx} action value is:0
Trace(2017-Sep-18 10:05:08): Product iProductData.{xxxxx} has not been added.
Trace(2017-Sep-18 10:05:08): Product iProductData.{xxxxx} has not been added.
Trace(2017-Sep-18 10:05:08): Product iProductData.{xxxxx} has been added.
Trace(2017-Sep-18 10:05:08): Product iProductData.{xxxxx} is  available from Sophos.
Trace(2017-Sep-18 10:05:08): Product iProductData.{xxxxx} is  the Spam Rules package.
Trace(2017-Sep-18 10:05:08): Computer is a not possible cluster
Trace(2017-Sep-18 10:05:08): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global
Trace(2017-Sep-18 10:05:08): ConfigurationImpl, considering PMSR 2.6: PureMessage not installed, PMSR package will not be updated without a subscription
Trace(2017-Sep-18 10:05:08): Considering subscribed products.
Trace(2017-Sep-18 10:05:08): Considering product {xxxxx}
Trace(2017-Sep-18 10:05:08): Product {xxxxx} is not already subscribed.
Trace(2017-Sep-18 10:05:08): Product {xxxxx} was added to the list.
Trace(2017-Sep-18 10:05:08): Considering product {xxxxx}
Trace(2017-Sep-18 10:05:08): Product {xxxxx} is not already subscribed.
Trace(2017-Sep-18 10:05:08): Product {xxxxx} is HMPA
Trace(2017-Sep-18 10:05:08): Product {xxxxx} was added to the list.
Trace(2017-Sep-18 10:05:08): Considering product {xxxxx}
Trace(2017-Sep-18 10:05:08): Product {xxxxx} is not already subscribed.
Trace(2017-Sep-18 10:05:08): Product {xxxxx} is Clean
Trace(2017-Sep-18 10:05:08): Product {xxxxx} was added to the list.
Trace(2017-Sep-18 10:05:08): Considering product {xxxxx}
Trace(2017-Sep-18 10:05:08): Product {xxxxx} is not already subscribed.
Trace(2017-Sep-18 10:05:08): Product {xxxxx} was added to the list.
Trace(2017-Sep-18 10:05:08): Considering product {xxxxx}
Trace(2017-Sep-18 10:05:08): Product {xxxxx} is not already subscribed.
Trace(2017-Sep-18 10:05:08): Product {xxxxx} was added to the list.
Trace(2017-Sep-18 10:05:08): Considering product {xxxxx}
Trace(2017-Sep-18 10:05:08): Product {xxxxx} is not already subscribed.
Trace(2017-Sep-18 10:05:08): Product {xxxxx} was added to the list.
Trace(2017-Sep-18 10:05:08): Product {xxxxx} is removable.
Trace(2017-Sep-18 10:05:08): Product {xxxxx} is removable.
Trace(2017-Sep-18 10:05:08): Product {xxxxx} is removable.
Trace(2017-Sep-18 10:05:08): IPCBase::IPCBase: Connected to shared memory A32951C539924a12B3C8F2FDA5A268E4
Trace(2017-Sep-18 10:05:08): IPCSender::ProcessSend started
Trace(2017-Sep-18 10:05:08): IPCSender::ProcessSend: No messages in queue, starting to wait
Trace(2017-Sep-18 10:05:08): RMSMessageHandler: ALUpdateStart
Trace(2017-Sep-18 10:05:08): IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />
Trace(2017-Sep-18 10:05:08): IPCSender::ProcessSend: Send message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />
Trace(2017-Sep-18 10:05:08): IPCSender::ProcessSend: No messages in queue, starting to wait
Trace(2017-Sep-18 10:05:08): ALUpdate(AutoUpdate.Started): 
Trace(2017-Sep-18 10:05:08): UpdateCoordinator::UpdateNow: Entering
Trace(2017-Sep-18 10:05:08): PopulateCache: Entering
Trace(2017-Sep-18 10:05:08): UpdateCoordinator::UpdateNow: current platform is WIN_81_X64
Trace(2017-Sep-18 10:05:08): ProductFactory::Create: SimpleProduct: {xxxxx}
Trace(2017-Sep-18 10:05:08): ProductFactory::Create: SimpleProduct: {xxxxx}
Trace(2017-Sep-18 10:05:08): ProductFactory::Create: SimpleProduct: {xxxxx}
Trace(2017-Sep-18 10:05:08): ProductFactory::Create: SimpleProduct: {xxxxx}
Trace(2017-Sep-18 10:05:08): ProductFactory::Create: Clean Product
Trace(2017-Sep-18 10:05:08): ProductFactory::Create: SimpleProduct: {xxxxx}
Trace(2017-Sep-18 10:05:08): ProductFactory::Create: SAU Product
Trace(2017-Sep-18 10:05:08): ProductFactory::Create: SimpleProduct: {xxxxx}
Trace(2017-Sep-18 10:05:08): RelativeCidUpdateSourceLocator::AugmentUpdateSources: Entering
Trace(2017-Sep-18 10:05:08): Processing CID update location: \\serversource\SophosUpdate\CIDs\S054\SAVSCFXP\
Trace(2017-Sep-18 10:05:08): Added relative CID location: \\serversource\SophosUpdate\CIDs\S054\OPMHMPA
Trace(2017-Sep-18 10:05:08): Added special product {xxxxx} to relative CID location \\serversource\SophosUpdate\CIDs\S054\OPMHMPA
Trace(2017-Sep-18 10:05:08): Added special product {xxxxx} to relative CID location \\serversource\SophosUpdate\CIDs\S054\OPMHMPA
Trace(2017-Sep-18 10:05:08): RelativeCidUpdateSourceLocator::AugmentUpdateSources: Finished. Number of new locations added: 1
Trace(2017-Sep-18 10:05:08): UpdateCoordinator::UpdateNow: About to Sync list of products
Trace(2017-Sep-18 10:05:08): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
Trace(2017-Sep-18 10:05:08): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started: 
Trace(2017-Sep-18 10:05:08): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
Trace(2017-Sep-18 10:05:08): Calling package_source_init
Trace(2017-Sep-18 10:05:08): TrySyncProduct, Calling BeginSync
Trace(2017-Sep-18 10:05:08): Logging on network access user
Trace(2017-Sep-18 10:05:08): Attempting to make a connection to remote machine \\serversource\SophosUpdate\CIDs\S054\SAVSCFXP\
Trace(2017-Sep-18 10:05:11): CIDUpdate(Info): \\serversource\SophosUpdate, serversource\SophosUpdateMgr, 86
Trace(2017-Sep-18 10:05:11): Custom certificate already present.
Trace(2017-Sep-18 10:05:11): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat
Trace(2017-Sep-18 10:05:11): Remote connection over UNC.
Trace(2017-Sep-18 10:05:12): File master.upd not found (Remote). Return code 0x80040f04
Trace(2017-Sep-18 10:05:12): Unable to read file master.upd (Remote)
Trace(2017-Sep-18 10:05:12): Unable to synchronise file root.upd.
Trace(2017-Sep-18 10:05:12): Unable to synchronise file escdp.dat.
Trace(2017-Sep-18 10:05:12): Unable to synchronise file expired_credential.dat.
Trace(2017-Sep-18 10:05:12): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat
Trace(2017-Sep-18 10:05:12): Unable to synchronise file ProductID.dat.
Trace(2017-Sep-18 10:05:12): File root.upd recovered.
Trace(2017-Sep-18 10:05:12): File escdp.dat recovered.
Trace(2017-Sep-18 10:05:12): File ProductID.dat recovered.
Trace(2017-Sep-18 10:05:12): Unable to recover file expired_credential.dat.
Trace(2017-Sep-18 10:05:12): Error -2147217660 in ReadCustomerIDFile
Trace(2017-Sep-18 10:05:12): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {xxxxx}
Trace(2017-Sep-18 10:05:12): CIDUpdateLocation::SyncProduct - Updating Product: RMSNT
Trace(2017-Sep-18 10:05:12): CIDUpdate(SyncProduct.Start): RMSNT, \\serversource\SophosUpdate\CIDs\S054\SAVSCFXP\
Trace(2017-Sep-18 10:05:12): CIDUpdateLocation::Sync - Updating from local CID: \\serversource\SophosUpdate\CIDs\S054\SAVSCFXP\rms
Trace(2017-Sep-18 10:05:12): CIDSync(CidSyncMessage): 
Trace(2017-Sep-18 10:05:12): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809
Trace(2017-Sep-18 10:05:12): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\rms.map
Trace(2017-Sep-18 10:05:12): CIDSync(CidSyncMessage): \\serversource\SophosUpdate\CIDs\S054\SAVSCFXP\rms,  
Trace(2017-Sep-18 10:05:12): CIDUpdateLocation::SyncProduct: Failed to update product (RMSNT) from "\\serversource\SophosUpdate\CIDs\S054\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)
Trace(2017-Sep-18 10:05:12): CIDUpdate(CIDDownloadFailed): 
Trace(2017-Sep-18 10:05:13): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0
Trace(2017-Sep-18 10:05:13): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0
Trace(2017-Sep-18 10:05:13): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
Trace(2017-Sep-18 10:05:13): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started: 
Trace(2017-Sep-18 10:05:13): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
Trace(2017-Sep-18 10:05:13): Calling package_source_init
Trace(2017-Sep-18 10:05:13): TrySyncProduct, Calling BeginSync
Trace(2017-Sep-18 10:05:13): Logging on network access user
Trace(2017-Sep-18 10:05:13): Attempting to make a connection to remote machine \\serversource\SophosUpdate\CIDs\S054\SAVSCFXP\
Trace(2017-Sep-18 10:05:13): CIDUpdate(Info): \\serversource\SophosUpdate, serversource\SophosUpdateMgr, 86
Trace(2017-Sep-18 10:05:13): Custom certificate already present.
Trace(2017-Sep-18 10:05:13): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat
Trace(2017-Sep-18 10:05:13): Remote connection over UNC.
Trace(2017-Sep-18 10:05:14): File master.upd not found (Remote). Return code 0x80040f04
Trace(2017-Sep-18 10:05:14): Unable to read file master.upd (Remote)
Trace(2017-Sep-18 10:05:14): Unable to synchronise file root.upd.
Trace(2017-Sep-18 10:05:14): Unable to synchronise file escdp.dat.
Trace(2017-Sep-18 10:05:14): Unable to synchronise file expired_credential.dat.
Trace(2017-Sep-18 10:05:14): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat
Trace(2017-Sep-18 10:05:14): Unable to synchronise file ProductID.dat.
Trace(2017-Sep-18 10:05:14): File root.upd recovered.
Trace(2017-Sep-18 10:05:14): File escdp.dat recovered.
Trace(2017-Sep-18 10:05:14): File ProductID.dat recovered.
Trace(2017-Sep-18 10:05:14): Unable to recover file expired_credential.dat.
Trace(2017-Sep-18 10:05:14): Error -2147217660 in ReadCustomerIDFile
Trace(2017-Sep-18 10:05:14): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {xxxxx}
Trace(2017-Sep-18 10:05:14): CIDUpdateLocation::SyncProduct - Updating Product: SAVXP
Trace(2017-Sep-18 10:05:14): CIDUpdate(SyncProduct.Start): SAVXP, \\serversource\SophosUpdate\CIDs\S054\SAVSCFXP\
Trace(2017-Sep-18 10:05:14): CIDUpdateLocation::Sync - Updating from local CID: \\serversource\SophosUpdate\CIDs\S054\SAVSCFXP\savxp
Trace(2017-Sep-18 10:05:14): CIDSync(CidSyncMessage): 
Trace(2017-Sep-18 10:05:14): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809
Trace(2017-Sep-18 10:05:14): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\savxp.map
Trace(2017-Sep-18 10:05:14): CIDSync(CidSyncMessage): \\serversource\SophosUpdate\CIDs\S054\SAVSCFXP\savxp,  
Trace(2017-Sep-18 10:05:14): CIDUpdateLocation::SyncProduct: Failed to update product (SAVXP) from "\\serversource\SophosUpdate\CIDs\S054\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)
Trace(2017-Sep-18 10:05:14): CIDUpdate(CIDDownloadFailed): 
Trace(2017-Sep-18 10:05:15): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0
Trace(2017-Sep-18 10:05:15): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0
Trace(2017-Sep-18 10:05:15): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
Trace(2017-Sep-18 10:05:15): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started: 
Trace(2017-Sep-18 10:05:15): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
Trace(2017-Sep-18 10:05:15): Calling package_source_init
Trace(2017-Sep-18 10:05:15): TrySyncProduct, Calling BeginSync
Trace(2017-Sep-18 10:05:15): Logging on network access user
Trace(2017-Sep-18 10:05:15): Attempting to make a connection to remote machine \\serversource\SophosUpdate\CIDs\S054\SAVSCFXP\
Trace(2017-Sep-18 10:05:16): CIDUpdate(Info): \\serversource\SophosUpdate, serversource\SophosUpdateMgr, 86
Trace(2017-Sep-18 10:05:16): Custom certificate already present.
Trace(2017-Sep-18 10:05:16): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat
Trace(2017-Sep-18 10:05:16): Remote connection over UNC.
Trace(2017-Sep-18 10:05:16): File master.upd not found (Remote). Return code 0x80040f04
Trace(2017-Sep-18 10:05:16): Unable to read file master.upd (Remote)
Trace(2017-Sep-18 10:05:16): Unable to synchronise file root.upd.
Trace(2017-Sep-18 10:05:16): Unable to synchronise file escdp.dat.
Trace(2017-Sep-18 10:05:16): Unable to synchronise file expired_credential.dat.
Trace(2017-Sep-18 10:05:16): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat
Trace(2017-Sep-18 10:05:16): Unable to synchronise file ProductID.dat.
Trace(2017-Sep-18 10:05:16): File root.upd recovered.
Trace(2017-Sep-18 10:05:16): File escdp.dat recovered.
Trace(2017-Sep-18 10:05:16): File ProductID.dat recovered.
Trace(2017-Sep-18 10:05:16): Unable to recover file expired_credential.dat.
Trace(2017-Sep-18 10:05:16): Error -2147217660 in ReadCustomerIDFile
Trace(2017-Sep-18 10:05:16): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {xxxxx}
Trace(2017-Sep-18 10:05:16): CIDUpdateLocation::SyncProduct - Updating Product: Sophos Endpoint Defense
Trace(2017-Sep-18 10:05:16): CIDUpdate(SyncProduct.Start): Sophos Endpoint Defense, \\serversource\SophosUpdate\CIDs\S054\SAVSCFXP\
Trace(2017-Sep-18 10:05:16): CIDUpdateLocation::Sync - Updating from local CID: \\serversource\SophosUpdate\CIDs\S054\SAVSCFXP\sed64
Trace(2017-Sep-18 10:05:16): CIDSync(CidSyncMessage): 
Trace(2017-Sep-18 10:05:17): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809
Trace(2017-Sep-18 10:05:17): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\sed64.map
Trace(2017-Sep-18 10:05:17): CIDSync(CidSyncMessage): \\serversource\SophosUpdate\CIDs\S054\SAVSCFXP\sed64,  
Trace(2017-Sep-18 10:05:17): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos Endpoint Defense) from "\\serversource\SophosUpdate\CIDs\S054\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)
Trace(2017-Sep-18 10:05:17): CIDUpdate(CIDDownloadFailed): 
Trace(2017-Sep-18 10:05:18): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0
Trace(2017-Sep-18 10:05:18): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0
Trace(2017-Sep-18 10:05:18): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
Trace(2017-Sep-18 10:05:18): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started: 
Trace(2017-Sep-18 10:05:18): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
Trace(2017-Sep-18 10:05:18): Calling package_source_init
Trace(2017-Sep-18 10:05:18): TrySyncProduct, Calling BeginSync
Trace(2017-Sep-18 10:05:18): Logging on network access user
Trace(2017-Sep-18 10:05:18): Attempting to make a connection to remote machine \\serversource\SophosUpdate\CIDs\S054\SAVSCFXP\
Trace(2017-Sep-18 10:05:18): CIDUpdate(Info): \\serversource\SophosUpdate, serversource\SophosUpdateMgr, 86
Trace(2017-Sep-18 10:05:18): Custom certificate already present.
Trace(2017-Sep-18 10:05:18): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat
Trace(2017-Sep-18 10:05:18): Remote connection over UNC.
Trace(2017-Sep-18 10:05:18): File master.upd not found (Remote). Return code 0x80040f04
Trace(2017-Sep-18 10:05:18): Unable to read file master.upd (Remote)
Trace(2017-Sep-18 10:05:18): Unable to synchronise file root.upd.
Trace(2017-Sep-18 10:05:18): Unable to synchronise file escdp.dat.
Trace(2017-Sep-18 10:05:18): Unable to synchronise file expired_credential.dat.
Trace(2017-Sep-18 10:05:18): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat
Trace(2017-Sep-18 10:05:18): Unable to synchronise file ProductID.dat.
Trace(2017-Sep-18 10:05:18): File root.upd recovered.
Trace(2017-Sep-18 10:05:18): File escdp.dat recovered.
Trace(2017-Sep-18 10:05:18): File ProductID.dat recovered.
Trace(2017-Sep-18 10:05:18): Unable to recover file expired_credential.dat.
Trace(2017-Sep-18 10:05:19): Error -2147217660 in ReadCustomerIDFile
Trace(2017-Sep-18 10:05:19): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {xxxxx}
Trace(2017-Sep-18 10:05:19): CIDUpdateLocation::SyncProduct - Updating Product: Sophos Network Threat Protection
Trace(2017-Sep-18 10:05:19): CIDUpdate(SyncProduct.Start): Sophos Network Threat Protection, \\serversource\SophosUpdate\CIDs\S054\SAVSCFXP\
Trace(2017-Sep-18 10:05:19): CIDUpdateLocation::Sync - Updating from local CID: \\serversource\SophosUpdate\CIDs\S054\SAVSCFXP\ntp64
Trace(2017-Sep-18 10:05:19): CIDSync(CidSyncMessage): 
Trace(2017-Sep-18 10:05:19): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809
Trace(2017-Sep-18 10:05:19): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\ntp64.map
Trace(2017-Sep-18 10:05:19): CIDSync(CidSyncMessage): \\serversource\SophosUpdate\CIDs\S054\SAVSCFXP\ntp64,  
Trace(2017-Sep-18 10:05:19): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos Network Threat Protection) from "\\serversource\SophosUpdate\CIDs\S054\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)
Trace(2017-Sep-18 10:05:19): CIDUpdate(CIDDownloadFailed): 
Trace(2017-Sep-18 10:05:20): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0
Trace(2017-Sep-18 10:05:20): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0
Trace(2017-Sep-18 10:05:20): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
Trace(2017-Sep-18 10:05:20): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started: 
Trace(2017-Sep-18 10:05:20): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
Trace(2017-Sep-18 10:05:20): Calling package_source_init
Trace(2017-Sep-18 10:05:20): TrySyncProduct, Calling BeginSync
Trace(2017-Sep-18 10:05:20): Logging on network access user
Trace(2017-Sep-18 10:05:20): Attempting to make a connection to remote machine \\serversource\SophosUpdate\CIDs\S054\SAVSCFXP\
Trace(2017-Sep-18 10:05:20): CIDUpdate(Info): \\serversource\SophosUpdate, serversource\SophosUpdateMgr, 86
Trace(2017-Sep-18 10:05:20): Custom certificate already present.
Trace(2017-Sep-18 10:05:20): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat
Trace(2017-Sep-18 10:05:20): Remote connection over UNC.
Trace(2017-Sep-18 10:05:21): File master.upd not found (Remote). Return code 0x80040f04
Trace(2017-Sep-18 10:05:21): Unable to read file master.upd (Remote)
Trace(2017-Sep-18 10:05:21): Unable to synchronise file root.upd.
Trace(2017-Sep-18 10:05:21): Unable to synchronise file escdp.dat.
Trace(2017-Sep-18 10:05:21): Unable to synchronise file expired_credential.dat.
Trace(2017-Sep-18 10:05:21): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat
Trace(2017-Sep-18 10:05:21): Unable to synchronise file ProductID.dat.
Trace(2017-Sep-18 10:05:21): File root.upd recovered.
Trace(2017-Sep-18 10:05:21): File escdp.dat recovered.
Trace(2017-Sep-18 10:05:21): File ProductID.dat recovered.
Trace(2017-Sep-18 10:05:21): Unable to recover file expired_credential.dat.
Trace(2017-Sep-18 10:05:21): Error -2147217660 in ReadCustomerIDFile
Trace(2017-Sep-18 10:05:21): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {xxxxx}
Trace(2017-Sep-18 10:05:21): CIDUpdateLocation::SyncProduct - Updating Product: Sophos AutoUpdate
Trace(2017-Sep-18 10:05:21): CIDUpdate(SyncProduct.Start): Sophos AutoUpdate, \\serversource\SophosUpdate\CIDs\S054\SAVSCFXP\
Trace(2017-Sep-18 10:05:21): CIDUpdateLocation::Sync - Updating from local CID: \\serversource\SophosUpdate\CIDs\S054\SAVSCFXP\sau
Trace(2017-Sep-18 10:05:21): CIDSync(CidSyncMessage): 
Trace(2017-Sep-18 10:05:21): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809
Trace(2017-Sep-18 10:05:21): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\sau.map
Trace(2017-Sep-18 10:05:21): CIDSync(CidSyncMessage): \\serversource\SophosUpdate\CIDs\S054\SAVSCFXP\sau,  
Trace(2017-Sep-18 10:05:21): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos AutoUpdate) from "\\serversource\SophosUpdate\CIDs\S054\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)
Trace(2017-Sep-18 10:05:21): CIDUpdate(CIDDownloadFailed): 
Trace(2017-Sep-18 10:05:22): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0
Trace(2017-Sep-18 10:05:22): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0
Trace(2017-Sep-18 10:05:22): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
Trace(2017-Sep-18 10:05:22): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started: 
Trace(2017-Sep-18 10:05:22): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
Trace(2017-Sep-18 10:05:22): Calling package_source_init
Trace(2017-Sep-18 10:05:22): TrySyncProduct, Calling BeginSync
Trace(2017-Sep-18 10:05:22): Logging on network access user
Trace(2017-Sep-18 10:05:22): Attempting to make a connection to remote machine \\serversource\SophosUpdate\CIDs\S054\SAVSCFXP\
Trace(2017-Sep-18 10:05:23): CIDUpdate(Info): \\serversource\SophosUpdate, serversource\SophosUpdateMgr, 86
Trace(2017-Sep-18 10:05:23): Custom certificate already present.
Trace(2017-Sep-18 10:05:23): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat
Trace(2017-Sep-18 10:05:23): Remote connection over UNC.
Trace(2017-Sep-18 10:05:23): File master.upd not found (Remote). Return code 0x80040f04
Trace(2017-Sep-18 10:05:23): Unable to read file master.upd (Remote)
Trace(2017-Sep-18 10:05:23): Unable to synchronise file root.upd.
Trace(2017-Sep-18 10:05:23): Unable to synchronise file escdp.dat.
Trace(2017-Sep-18 10:05:23): Unable to synchronise file expired_credential.dat.
Trace(2017-Sep-18 10:05:23): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\ProductID.dat
Trace(2017-Sep-18 10:05:23): Unable to synchronise file ProductID.dat.
Trace(2017-Sep-18 10:05:23): File root.upd recovered.
Trace(2017-Sep-18 10:05:23): File escdp.dat recovered.
Trace(2017-Sep-18 10:05:23): File ProductID.dat recovered.
Trace(2017-Sep-18 10:05:23): Unable to recover file expired_credential.dat.
Trace(2017-Sep-18 10:05:23): Error -2147217660 in ReadCustomerIDFile
Trace(2017-Sep-18 10:05:23): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {xxxxx}
Trace(2017-Sep-18 10:05:23): CIDUpdateLocation::SyncProduct - Updating Product: Sophos System Protection
Trace(2017-Sep-18 10:05:23): CIDUpdate(SyncProduct.Start): Sophos System Protection, \\serversource\SophosUpdate\CIDs\S054\SAVSCFXP\
Trace(2017-Sep-18 10:05:23): CIDUpdateLocation::Sync - Updating from local CID: \\serversource\SophosUpdate\CIDs\S054\SAVSCFXP\ssp
Trace(2017-Sep-18 10:05:23): CIDSync(CidSyncMessage): 
Trace(2017-Sep-18 10:05:24): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809
Trace(2017-Sep-18 10:05:24): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\ssp.map
Trace(2017-Sep-18 10:05:24): CIDSync(CidSyncMessage): \\serversource\SophosUpdate\CIDs\S054\SAVSCFXP\ssp,  
Trace(2017-Sep-18 10:05:24): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos System Protection) from "\\serversource\SophosUpdate\CIDs\S054\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)
Trace(2017-Sep-18 10:05:24): CIDUpdate(CIDDownloadFailed): 
Trace(2017-Sep-18 10:05:25): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0
Trace(2017-Sep-18 10:05:25): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0
Trace(2017-Sep-18 10:05:25): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
Trace(2017-Sep-18 10:05:25): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started: 
Trace(2017-Sep-18 10:05:25): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
Trace(2017-Sep-18 10:05:25): Calling package_source_init
Trace(2017-Sep-18 10:05:25): TrySyncProduct, Calling BeginSync
Trace(2017-Sep-18 10:05:25): Logging on network access user
Trace(2017-Sep-18 10:05:25): Attempting to make a connection to remote machine \\serversource\SophosUpdate\CIDs\S054\OPMHMPA
Trace(2017-Sep-18 10:05:25): CIDUpdate(Info): \\serversource\SophosUpdate, serversource\SophosUpdateMgr, 86
Trace(2017-Sep-18 10:05:25): Custom certificate already present.
Trace(2017-Sep-18 10:05:25): Not primary update location. Will not process license, credentials and product id files.
Trace(2017-Sep-18 10:05:25): Remote connection over UNC.
Trace(2017-Sep-18 10:05:25): File master.upd not found (Remote). Return code 0x80040f04
Trace(2017-Sep-18 10:05:25): Unable to read file master.upd (Remote)
Trace(2017-Sep-18 10:05:25): Unable to synchronise file root.upd.
Trace(2017-Sep-18 10:05:25): File root.upd recovered.
Trace(2017-Sep-18 10:05:25): Error -2147217660 in ReadCustomerIDFile
Trace(2017-Sep-18 10:05:25): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {xxxxx}
Trace(2017-Sep-18 10:05:25): CIDUpdateLocation::SyncProduct - Updating Product: Sophos HitmanPro Alert
Trace(2017-Sep-18 10:05:25): CIDUpdate(SyncProduct.Start): Sophos HitmanPro Alert, \\serversource\SophosUpdate\CIDs\S054\OPMHMPA
Trace(2017-Sep-18 10:05:25): CIDUpdateLocation::Sync - Updating from local CID: \\serversource\SophosUpdate\CIDs\S054\OPMHMPA\hmpa64
Trace(2017-Sep-18 10:05:25): CIDSync(CidSyncMessage): 
Trace(2017-Sep-18 10:05:26): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809
Trace(2017-Sep-18 10:05:26): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\hmpa64.map
Trace(2017-Sep-18 10:05:26): CIDSync(CidSyncMessage): \\serversource\SophosUpdate\CIDs\S054\OPMHMPA\hmpa64,  
Trace(2017-Sep-18 10:05:26): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos HitmanPro Alert) from "\\serversource\SophosUpdate\CIDs\S054\OPMHMPA", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)
Trace(2017-Sep-18 10:05:26): CIDUpdate(CIDDownloadFailed): 
Trace(2017-Sep-18 10:05:27): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0
Trace(2017-Sep-18 10:05:27): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0
Trace(2017-Sep-18 10:05:27): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown
Trace(2017-Sep-18 10:05:27): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started: 
Trace(2017-Sep-18 10:05:27): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
Trace(2017-Sep-18 10:05:27): Calling package_source_init
Trace(2017-Sep-18 10:05:27): TrySyncProduct, Calling BeginSync
Trace(2017-Sep-18 10:05:27): Logging on network access user
Trace(2017-Sep-18 10:05:27): Attempting to make a connection to remote machine \\serversource\SophosUpdate\CIDs\S054\OPMHMPA
Trace(2017-Sep-18 10:05:27): CIDUpdate(Info): \\serversource\SophosUpdate, serversource\SophosUpdateMgr, 86
Trace(2017-Sep-18 10:05:27): Custom certificate already present.
Trace(2017-Sep-18 10:05:27): Not primary update location. Will not process license, credentials and product id files.
Trace(2017-Sep-18 10:05:27): Remote connection over UNC.
Trace(2017-Sep-18 10:05:27): File master.upd not found (Remote). Return code 0x80040f04
Trace(2017-Sep-18 10:05:27): Unable to read file master.upd (Remote)
Trace(2017-Sep-18 10:05:27): Unable to synchronise file root.upd.
Trace(2017-Sep-18 10:05:27): File root.upd recovered.
Trace(2017-Sep-18 10:05:28): Error -2147217660 in ReadCustomerIDFile
Trace(2017-Sep-18 10:05:28): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {xxxxx}
Trace(2017-Sep-18 10:05:28): CIDUpdateLocation::SyncProduct - Updating Product: Sophos Clean
Trace(2017-Sep-18 10:05:28): CIDUpdate(SyncProduct.Start): Sophos Clean, \\serversource\SophosUpdate\CIDs\S054\OPMHMPA
Trace(2017-Sep-18 10:05:28): CIDUpdateLocation::Sync - Updating from local CID: \\serversource\SophosUpdate\CIDs\S054\OPMHMPA\clean64
Trace(2017-Sep-18 10:05:28): CIDSync(CidSyncMessage): 
Trace(2017-Sep-18 10:05:28): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809
Trace(2017-Sep-18 10:05:28): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\ProgramData\Sophos\AutoUpdate\cache\clean64.map
Trace(2017-Sep-18 10:05:28): CIDSync(CidSyncMessage): \\serversource\SophosUpdate\CIDs\S054\OPMHMPA\clean64,  
Trace(2017-Sep-18 10:05:28): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos Clean) from "\\serversource\SophosUpdate\CIDs\S054\OPMHMPA", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)
Trace(2017-Sep-18 10:05:28): CIDUpdate(CIDDownloadFailed): 
Trace(2017-Sep-18 10:05:29): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 0
Trace(2017-Sep-18 10:05:29): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 0
Trace(2017-Sep-18 10:05:29): ALUpdate(): 
Trace(2017-Sep-18 10:05:29): ALUpdate(DownloadEnded): 
Trace(2017-Sep-18 10:05:29): UpdateCoordinator::UpdateNow: About to Action list of products
Trace(2017-Sep-18 10:05:29): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product 
Trace(2017-Sep-18 10:05:29): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product 
Trace(2017-Sep-18 10:05:29): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product 
Trace(2017-Sep-18 10:05:29): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product 
Trace(2017-Sep-18 10:05:29): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype CleanActionNot preinstalled product 
Trace(2017-Sep-18 10:05:29): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product 
Trace(2017-Sep-18 10:05:29): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product 
Trace(2017-Sep-18 10:05:29): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product 
Trace(2017-Sep-18 10:05:30): RMSMessageHandler: ALUpdateEnd
Trace(2017-Sep-18 10:05:30): Sending message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID></ID><StringID>113</StringID><Sender>ALUpdate</Sender></ErrorMessage><ReadableMessage>ERROR:   Could not find a source for updated packages</ReadableMessage></Config>
Trace(2017-Sep-18 10:05:30): IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID></ID><StringID>113</StringID><Sender>ALUpdate</Sender></ErrorMessage><ReadableMessage>ERROR:   Could not find a source for updated packages</ReadableMessage></Config>
Trace(2017-Sep-18 10:05:30): IPCSender::ProcessSend: Send message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID></ID><StringID>113</StringID><Sender>ALUpdate</Sender></ErrorMessage><ReadableMessage>ERROR:   Could not find a source for updated packages</ReadableMessage></Config>
Trace(2017-Sep-18 10:05:30): IPCSender::ProcessSend: No messages in queue, starting to wait
Trace(2017-Sep-18 10:05:31): IPCSender::ProcessSend exiting
Trace(2017-Sep-18 10:05:31): ALUpdate finished