2017-07-18 10:58:57 ExtractClassicConfig: Action started 2017-07-18 10:58:57 ExtractClassicConfig: Action succeeded 2017-07-18 10:58:58 PreInstallChecks: Action started 2017-07-18 10:58:58 PreInstallChecks: Action succeeded 2017-07-18 10:58:58 SetBootDriverStartupProperty: Action started 2017-07-18 10:58:58 SetBootDriverStartupProperty: Boot driver: not installed. 2017-07-18 10:58:58 SetBootDriverStartupProperty: Action succeeded 2017-07-18 10:58:58 SetClassFilterPresentProperty: Action started 2017-07-18 10:58:58 SetClassFilterPresentProperty: Setting class filter present property to: 1 2017-07-18 10:58:58 SetClassFilterPresentProperty: Action succeeded 2017-07-18 10:58:58 SetDriverProperty: Action started 2017-07-18 10:58:58 SetDriverProperty: PROCESSOR_ARCHITECTURE environment variable is: x86 2017-07-18 10:58:58 SetDriverProperty: Action succeeded 2017-07-18 10:58:58 SetProcessorProperties: Action started 2017-07-18 10:58:58 SetProcessorProperties: Action succeeded 2017-07-18 10:58:58 SetRestoreExcludedProcessesProperty: Action started 2017-07-18 10:58:58 SetRestoreExcludedProcessesProperty: SetRestoreExcludedProcessesProperty 2017-07-18 10:58:58 SetRestoreExcludedProcessesProperty: PROCESSOR_ARCHITECTURE environment variable is: x86 2017-07-18 10:58:58 SetRestoreExcludedProcessesProperty: Action succeeded 2017-07-18 10:59:04 CheckRegForNullDACLs: Action started 2017-07-18 10:59:04 CheckRegForNullDACLs: Action succeeded 2017-07-18 10:59:04 WaitForSAVService: Action started 2017-07-18 10:59:04 WaitForSAVService: WaitForSAVService: Walking system processes... 2017-07-18 10:59:04 WaitForSAVService: WaitForSAVService: Finished walking system processes. 2017-07-18 10:59:04 WaitForSAVService: Action succeeded 2017-07-18 10:59:05 CheckUninstallDrivers: Action started 2017-07-18 10:59:05 CheckUninstallDrivers: IsServiceInstalled: Unable to get a handle to requested service SAVOnAccess control. Returning false. 2017-07-18 10:59:05 CheckUninstallDrivers: IsServiceInstalled: Unable to get a handle to requested service SAVOnAccess filter. Returning false. 2017-07-18 10:59:05 CheckUninstallDrivers: Action succeeded 2017-07-18 10:59:05 DeleteIDEs: Action started 2017-07-18 10:59:05 DeleteIDEs: Action succeeded 2017-07-18 10:59:05 DeleteBDLs: Action started 2017-07-18 10:59:05 DeleteBDLs: Action succeeded 2017-07-18 10:59:05 DeleteHIPSConfig: Action started 2017-07-18 10:59:05 DeleteHIPSConfig: Action succeeded 2017-07-18 10:59:05 UpdateSavAdapterDll: Action started 2017-07-18 10:59:15 UpdateSavAdapterDll: Action succeeded 2017-07-18 10:59:15 UpdateDesktopMessaging: Action started 2017-07-18 10:59:15 UpdateDesktopMessaging: UpdateDesktopMessaging: Could not delete SAVPlugin registry key(2) 2017-07-18 10:59:15 UpdateDesktopMessaging: Action succeeded 2017-07-18 10:59:15 CopyOtherFiles: Action started 2017-07-18 10:59:15 CopyOtherFiles: CopyOtherFiles custom action - Copying other driver files 2017-07-18 10:59:15 CopyOtherFiles: Copying class filter source: C:\ProgramData\Sophos\AutoUpdate\Cache\decoded\savxp\drivers\sdcfilter\win7_i386\SDCFILTER.INF, target: C:\Program Files\Sophos\Sophos Anti-Virus\ 2017-07-18 10:59:15 CopyOtherFiles: Copying boot driver source: C:\ProgramData\Sophos\AutoUpdate\Cache\decoded\savxp\drivers\boottasks\win7_i386\SOPHOSBOOTDRIVER.INF, target: C:\Program Files\Sophos\Sophos Anti-Virus\ 2017-07-18 10:59:15 CopyOtherFiles: Copying kms source: C:\ProgramData\Sophos\AutoUpdate\Cache\decoded\savxp\drivers\kms\win7_i386\SKMSCAN.INF, target: C:\Program Files\Sophos\Sophos Anti-Virus\ 2017-07-18 10:59:15 CopyOtherFiles: GetRidOfExistingDetoured - C:\Program Files\Sophos\Sophos Anti-Virus\sophos_detoured.dll detoured exists, proceeding to rename it & mark for delete. 2017-07-18 10:59:15 CopyOtherFiles: PROCESSOR_ARCHITECTURE environment variable is: x86 2017-07-18 10:59:15 CopyOtherFiles: Copying boot tasks source: C:\ProgramData\Sophos\AutoUpdate\Cache\decoded\savxp\drivers\boottasks\win7_i386\SophosBootTasks.exe, target: C:\Windows\system32\ 2017-07-18 10:59:15 CopyOtherFiles: Action succeeded 2017-07-18 10:59:15 RegisterBufferOverflowProtection: Action started 2017-07-18 10:59:15 RegisterBufferOverflowProtection: BopsUnregister: could not get short path to DLL. It will not be unregistered. 2017-07-18 10:59:15 RegisterBufferOverflowProtection: GetRidOfExistingDetoured - C:\Program Files\Sophos\Sophos Anti-Virus\detoured.dll does not exist, no further action. 2017-07-18 10:59:15 RegisterBufferOverflowProtection: BOPS path already exists 2017-07-18 10:59:15 RegisterBufferOverflowProtection: PROCESSOR_ARCHITECTURE environment variable is: x86 2017-07-18 10:59:15 RegisterBufferOverflowProtection: Action succeeded 2017-07-18 10:59:15 RestoreExcludedProcesses: Action started 2017-07-18 10:59:15 RestoreExcludedProcesses: RestoreExcludedProcesses 2017-07-18 10:59:15 RestoreExcludedProcesses: Empty excluded processes property. Nothing to be done. 2017-07-18 10:59:15 RestoreExcludedProcesses: Action succeeded 2017-07-18 10:59:15 InstallDriverFromInf: Action started 2017-07-18 10:59:15 InstallDriverFromInf: Executing RunInfSection with DefaultInstall and DefaultInstall.Services 2017-07-18 10:59:15 InstallDriverFromInf: Running inf file C:\ProgramData\Sophos\AutoUpdate\Cache\decoded\savxp\drivers\onaccess\win7_i386\SAVONACCESSDRIV.INF with installFileSection DefaultInstall 2017-07-18 10:59:16 InstallDriverFromInf: Action succeeded 2017-07-18 10:59:16 InstallClassFilterFromInf: Action started 2017-07-18 10:59:16 InstallClassFilterFromInf: Executing RunInfSection with DefaultInstall and DefaultInstall.Services 2017-07-18 10:59:16 InstallClassFilterFromInf: Running inf file C:\ProgramData\Sophos\AutoUpdate\Cache\decoded\savxp\drivers\sdcfilter\win7_i386\sdcfilter.inf with installFileSection DefaultInstall 2017-07-18 10:59:16 InstallClassFilterFromInf: Action succeeded 2017-07-18 10:59:16 InstallDriverFromInf: Action started 2017-07-18 10:59:16 InstallDriverFromInf: Executing RunInfSection with DefaultInstall and DefaultInstall.Services 2017-07-18 10:59:16 InstallDriverFromInf: Running inf file C:\ProgramData\Sophos\AutoUpdate\Cache\decoded\savxp\drivers\boottasks\win7_i386\SOPHOSBOOTDRIVER.INF with installFileSection DefaultInstall 2017-07-18 10:59:16 InstallDriverFromInf: Action succeeded 2017-07-18 10:59:16 InstallDriverFromInf: Action started 2017-07-18 10:59:16 InstallDriverFromInf: Executing RunInfSection with DefaultInstall and DefaultInstall.Services 2017-07-18 10:59:16 InstallDriverFromInf: Running inf file C:\ProgramData\Sophos\AutoUpdate\Cache\decoded\savxp\drivers\kms\win7_i386\skmscan.inf with installFileSection DefaultInstall 2017-07-18 10:59:16 InstallDriverFromInf: Action succeeded 2017-07-18 10:59:16 StartDriverServices: Action started 2017-07-18 10:59:16 StartDriverServices: Action succeeded 2017-07-18 10:59:20 UninstallDriverFromInf: Action started 2017-07-18 10:59:20 UninstallDriverFromInf: Executing RunInfSection with DefaultUninstall and DefaultUninstall.Services 2017-07-18 10:59:20 UninstallDriverFromInf: Running inf file C:\Program Files\Sophos\Sophos Anti-Virus\skmscan.inf with installFileSection DefaultUninstall 2017-07-18 10:59:20 UninstallDriverFromInf: Action succeeded 2017-07-18 10:59:20 UninstallDriverFromInf: Action started 2017-07-18 10:59:20 UninstallDriverFromInf: Executing RunInfSection with DefaultUninstall and DefaultUninstall.Services 2017-07-18 10:59:20 UninstallDriverFromInf: Running inf file C:\Program Files\Sophos\Sophos Anti-Virus\SAVONACCESSDRIV.INF with installFileSection DefaultUninstall 2017-07-18 10:59:20 UninstallDriverFromInf: Action succeeded 2017-07-18 10:59:20 UninstallDriverFromInf: Action started 2017-07-18 10:59:20 UninstallDriverFromInf: Executing RunInfSection with DefaultUninstall and DefaultUninstall.Services 2017-07-18 10:59:20 UninstallDriverFromInf: Running inf file C:\Program Files\Sophos\Sophos Anti-Virus\SOPHOSBOOTDRIVER.INF with installFileSection DefaultUninstall 2017-07-18 10:59:20 UninstallDriverFromInf: Action succeeded 2017-07-18 10:59:20 UpdateDesktopMessaging: Action started 2017-07-18 10:59:20 UpdateDesktopMessaging: UpdateDesktopMessaging: Could not delete SAVPlugin registry key(2) 2017-07-18 10:59:20 UpdateDesktopMessaging: Action succeeded 2017-07-18 10:59:20 RollbackUpdateSavAdapterDll: Action started 2017-07-18 10:59:20 RollbackUpdateSavAdapterDll: Action succeeded 2017-07-18 10:59:20 DeleteOtherFiles: Action started 2017-07-18 10:59:20 DeleteOtherFiles: Unable to get list of engine files from C:\Program Files\Sophos\Sophos Anti-Virus\engsync.upd 2017-07-18 10:59:20 Error deleting file: C:\Program Files\Sophos\Sophos Anti-Virus\sophos_detoured.dll.stf00 with error: Access is denied. 2017-07-18 10:59:20 DeleteOtherFiles: GetRidOfExistingDetoured - C:\Program Files\Sophos\Sophos Anti-Virus\sophos_detoured.dll detoured exists, proceeding to rename it & mark for delete. 2017-07-18 10:59:20 DeleteOtherFiles: PROCESSOR_ARCHITECTURE environment variable is: x86 2017-07-18 10:59:20 DeleteOtherFiles: GetRidOfExistingDetoured - C:\Program Files\Sophos\Sophos Anti-Virus\detoured.dll does not exist, no further action. 2017-07-18 10:59:20 DeleteOtherFiles: Deleting config file folder 2017-07-18 10:59:20 DeleteOtherFiles: Failed to delete config folder, 2 2017-07-18 10:59:20 Error deleting file: C:\ProgramData\Sophos\Sophos Anti-Virus\\Infected\Low with error: Access is denied. 2017-07-18 10:59:20 DeleteOtherFiles: Action succeeded 2017-07-18 10:59:20 ForceDeleteUserPlugin: Action started 2017-07-18 10:59:20 ForceDeleteUserPlugin: Error deleting DesktopMessaging registry key. Returned error was: The system cannot find the file specified. 2017-07-18 10:59:20 ForceDeleteUserPlugin: Error deleting user pluging registry key. Returned error was: The system cannot find the file specified. 2017-07-18 10:59:20 ForceDeleteUserPlugin: Action succeeded 2017-07-18 10:59:21 ForceDeleteFiles: Action started 2017-07-18 10:59:21 ForceDeleteFiles: Action succeeded 2017-07-18 10:59:21 RunErrorScripts: Action started 2017-07-18 10:59:21 RunErrorScripts: Action succeeded 2017-07-18 10:59:21 RestoreMovedFiles: Action started 2017-07-18 10:59:21 RestoreMovedFiles: Action succeeded 2017-07-18 10:59:21 SetUpdateFailed: Action started 2017-07-18 10:59:21 SetUpdateFailed: Unable to create an instance of ComponentManager - SystemInformation cannot be informed of end of update 2017-07-18 10:59:21 SetUpdateFailed: Action succeeded