Trace(2018-Apr-20 12:12:13): =========================
Trace(2018-Apr-20 12:12:13): ALUpdate is starting.
Trace(2018-Apr-20 12:12:13): AutoUpdate version: 5.7
Trace(2018-Apr-20 12:12:13): Build             : 204324
Trace(2018-Apr-20 12:12:13): Command line      : -ScheduledUpdate  -NoGUI -RootPath "C:\Program Files\Sophos\AutoUpdate"
Trace(2018-Apr-20 12:12:13): =========================
Trace(2018-Apr-20 12:12:13): Process security set successfully
Trace(2018-Apr-20 12:12:13): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} has been added.
Trace(2018-Apr-20 12:12:13): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} is  available from Sophos.
Trace(2018-Apr-20 12:12:13): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} is not  the Spam Rules package.
Trace(2018-Apr-20 12:12:13): Product iProductData.{D752FAB9-5883-4b36-8740-61565B6BAD29} has not been added.
Trace(2018-Apr-20 12:12:13): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} has been added.
Trace(2018-Apr-20 12:12:13): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is  available from Sophos.
Trace(2018-Apr-20 12:12:13): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is not  the Spam Rules package.
Trace(2018-Apr-20 12:12:13): Product subscription is disabled: iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} action value is:0
Trace(2018-Apr-20 12:12:13): Product iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} has not been added.
Trace(2018-Apr-20 12:12:13): Product iProductData.{3B758ED7-87C1-4e89-BDE1-F49DFF1249F6} has not been added.
Trace(2018-Apr-20 12:12:13): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} has been added.
Trace(2018-Apr-20 12:12:13): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is  available from Sophos.
Trace(2018-Apr-20 12:12:13): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is  the Spam Rules package.
Trace(2018-Apr-20 12:12:13): Computer is a not possible cluster
Trace(2018-Apr-20 12:12:13): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global
Trace(2018-Apr-20 12:12:13): ConfigurationImpl, considering PMSR 2.6: PureMessage not installed, PMSR package will not be updated without a subscription
Trace(2018-Apr-20 12:12:13): Considering subscribed products.
Trace(2018-Apr-20 12:12:13): Considering product {4DB41E90-DC56-41DC-B91E-9B8E537489A8}
Trace(2018-Apr-20 12:12:13): Product {4DB41E90-DC56-41DC-B91E-9B8E537489A8} is not already subscribed.
Trace(2018-Apr-20 12:12:13): Product {4DB41E90-DC56-41DC-B91E-9B8E537489A8} was added to the list.
Trace(2018-Apr-20 12:12:13): Considering product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}
Trace(2018-Apr-20 12:12:13): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} is not already subscribed.
Trace(2018-Apr-20 12:12:13): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} was added to the list.
Trace(2018-Apr-20 12:12:13): Considering product {C58B1255-C24E-43d6-B2EB-9FB302B42E99}
Trace(2018-Apr-20 12:12:13): Product {C58B1255-C24E-43d6-B2EB-9FB302B42E99} is not already subscribed.
Trace(2018-Apr-20 12:12:13): Product {C58B1255-C24E-43d6-B2EB-9FB302B42E99} is Patch
Trace(2018-Apr-20 12:12:13): Product {C58B1255-C24E-43d6-B2EB-9FB302B42E99} was added to the list.
Trace(2018-Apr-20 12:12:13): Could not read registry entry containing Sophos address - using hardcoded value.
Trace(2018-Apr-20 12:12:13): GenerateCustomerID: complete
Trace(2018-Apr-20 12:12:13): Computer is a not possible cluster
Trace(2018-Apr-20 12:12:13): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global
Trace(2018-Apr-20 12:12:13): IPCBase::IPCBase: Connected to shared memory A32951C539924a12B3C8F2FDA5A268E4
Trace(2018-Apr-20 12:12:13): IPCSender::ProcessSend started
Trace(2018-Apr-20 12:12:13): IPCSender::ProcessSend: No messages in queue, starting to wait
Trace(2018-Apr-20 12:12:13): RMSMessageHandler: ALUpdateStart
Trace(2018-Apr-20 12:12:13): IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />
Trace(2018-Apr-20 12:12:13): IPCSender::ProcessSend: Send message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />
Trace(2018-Apr-20 12:12:13): IPCSender::ProcessSend: No messages in queue, starting to wait
Trace(2018-Apr-20 12:12:13): ALUpdate(AutoUpdate.Started): 
Trace(2018-Apr-20 12:12:13): UpdateCoordinator::UpdateNow: Entering
Trace(2018-Apr-20 12:12:13): PopulateCache: Entering
Trace(2018-Apr-20 12:12:13): UpdateCoordinator::UpdateNow: current platform is WIN_XP
Trace(2018-Apr-20 12:12:13): ProductFactory::Create: SimpleProduct: {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92}
Trace(2018-Apr-20 12:12:13): ProductFactory::Create: SimpleProduct: {E17FE03B-0501-4aaa-BC69-0129D965F311}
Trace(2018-Apr-20 12:12:13): ProductFactory::Create: SimpleProduct: {4DB41E90-DC56-41DC-B91E-9B8E537489A8}
Trace(2018-Apr-20 12:12:13): ProductFactory::Create: SAU Product
Trace(2018-Apr-20 12:12:13): CIDMapFile::Create C:\Documents and Settings\All Users\Application Data\Sophos\AutoUpdate\cache\spa.map
Trace(2018-Apr-20 12:12:13): ProductFactory::Create: SimpleProduct: {C58B1255-C24E-43d6-B2EB-9FB302B42E99}
Trace(2018-Apr-20 12:12:13): RelativeCidUpdateSourceLocator::AugmentUpdateSources: Entering
Trace(2018-Apr-20 12:12:13): Processing CID update location: \\oursophosserver\SophosUpdate\CIDs\S016\SAVSCFXP\
Trace(2018-Apr-20 12:12:13): Skipping SDDS2 update location: Sophos
Trace(2018-Apr-20 12:12:13): RelativeCidUpdateSourceLocator::AugmentUpdateSources: Finished. Number of new locations added: 0
Trace(2018-Apr-20 12:12:13): UpdateCoordinator::UpdateNow: About to Sync list of products
Trace(2018-Apr-20 12:12:13): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2018-Apr-20 12:12:13): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Started: 
Trace(2018-Apr-20 12:12:13): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, creating update location
Trace(2018-Apr-20 12:12:13): Calling package_source_init
Trace(2018-Apr-20 12:12:13): TrySyncProduct, Calling BeginSync
Trace(2018-Apr-20 12:12:13): Logging on network access user
Trace(2018-Apr-20 12:12:13): Attempting to make a connection to remote machine \\oursophosserver\SophosUpdate\CIDs\S016\SAVSCFXP\
Trace(2018-Apr-20 12:12:13): Connection to remote machine \\oursophosserver\SophosUpdate\CIDs\S016\SAVSCFXP\ successful
Trace(2018-Apr-20 12:12:13): Custom certificate already present.
Trace(2018-Apr-20 12:12:13): CalculateChecksum. Processing file C:\Documents and Settings\All Users\Application Data\Sophos\AutoUpdate\cache\escdp.dat
Trace(2018-Apr-20 12:12:13): Remote connection over UNC.
Trace(2018-Apr-20 12:12:13): Read file master.upd (Remote).
Trace(2018-Apr-20 12:12:13): Synchronised file root.upd (Local).
Trace(2018-Apr-20 12:12:13): Synchronised file escdp.dat (Local).
Trace(2018-Apr-20 12:12:13): No file expired_credential.dat.
Trace(2018-Apr-20 12:12:13): CalculateChecksum. Processing file C:\Documents and Settings\All Users\Application Data\Sophos\AutoUpdate\cache\ProductID.dat
Trace(2018-Apr-20 12:12:13): Synchronised file ProductID.dat (Local).
Trace(2018-Apr-20 12:12:13): ParseCustomerIDFile: completed: 0
Trace(2018-Apr-20 12:12:13): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Calling SyncProduct with {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92}
Trace(2018-Apr-20 12:12:13): CIDUpdateLocation::SyncProduct - Updating Product: RMSNT
Trace(2018-Apr-20 12:12:13): CIDUpdate(SyncProduct.Start): RMSNT, \\oursophosserver\SophosUpdate\CIDs\S016\SAVSCFXP\
Trace(2018-Apr-20 12:12:13): Checksum found in master.upd matches cached cidsync.upd : 2da5d46f. Skipping download
Trace(2018-Apr-20 12:12:13): CIDUpdate(PrimarySuccess): 
Trace(2018-Apr-20 12:12:14): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, SyncProduct returned - 1
Trace(2018-Apr-20 12:12:14): TrySyncProduct<class AutoUpdate::CIDUpdateLocation>, Ended - 1
Trace(2018-Apr-20 12:12:14): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2018-Apr-20 12:12:14): CIDUpdateLocation::SyncProduct - Updating Product: SAVXP
Trace(2018-Apr-20 12:12:14): CIDUpdate(SyncProduct.Start): SAVXP, \\oursophosserver\SophosUpdate\CIDs\S016\SAVSCFXP\
Trace(2018-Apr-20 12:12:14): Checksum found in master.upd matches cached cidsync.upd : 96bcd9b4. Skipping download
Trace(2018-Apr-20 12:12:14): CIDUpdate(PrimarySuccess): 
Trace(2018-Apr-20 12:12:15): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2018-Apr-20 12:12:15): CIDUpdateLocation::SyncProduct - Updating Product: Sophos Client Firewall
Trace(2018-Apr-20 12:12:15): CIDUpdate(SyncProduct.Start): Sophos Client Firewall, \\oursophosserver\SophosUpdate\CIDs\S016\SAVSCFXP\
Trace(2018-Apr-20 12:12:15): Checksum found in master.upd matches cached cidsync.upd : 233866c. Skipping download
Trace(2018-Apr-20 12:12:15): CIDUpdate(PrimarySuccess): 
Trace(2018-Apr-20 12:12:16): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2018-Apr-20 12:12:16): CIDUpdateLocation::SyncProduct - Updating Product: Sophos AutoUpdate
Trace(2018-Apr-20 12:12:16): CIDUpdate(SyncProduct.Start): Sophos AutoUpdate, \\oursophosserver\SophosUpdate\CIDs\S016\SAVSCFXP\
Trace(2018-Apr-20 12:12:16): Checksum found in master.upd matches cached cidsync.upd : fcd5700. Skipping download
Trace(2018-Apr-20 12:12:16): CIDUpdate(PrimarySuccess): 
Trace(2018-Apr-20 12:12:16): CIDUpdateLocation::Prepare... entered
Trace(2018-Apr-20 12:12:17): CheckManifest completed successfully
Trace(2018-Apr-20 12:12:17): CustomFileMap::CustomFileMap.  CachePath = C:\Documents and Settings\All Users\Application Data\Sophos\AutoUpdate\cache
Trace(2018-Apr-20 12:12:17): CustomFileMap::Read: Subfolder = sau productID = {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}
Trace(2018-Apr-20 12:12:17): CustomFileMap::Read: File path = C:\Documents and Settings\All Users\Application Data\Sophos\AutoUpdate\cache\sau.custom
Trace(2018-Apr-20 12:12:17): CustomFileMap::Read: File exists and appears valid.
Trace(2018-Apr-20 12:12:17): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID
Trace(2018-Apr-20 12:12:17): CIDUpdateLocation::SyncProduct - Updating Product: Sophos Patch Agent
Trace(2018-Apr-20 12:12:17): CIDUpdate(SyncProduct.Start): Sophos Patch Agent, \\oursophosserver\SophosUpdate\CIDs\S016\SAVSCFXP\
Trace(2018-Apr-20 12:12:17): CIDUpdateLocation::Sync - Updating from local CID: \\oursophosserver\SophosUpdate\CIDs\S016\SAVSCFXP\spa
Trace(2018-Apr-20 12:12:17): CIDSync(CidSyncMessage): 
Trace(2018-Apr-20 12:12:17): CIDSyncCallback, SynchronisationTerminated - Code = -2147024809
Trace(2018-Apr-20 12:12:17): CIDSyncCallback, SynchronisationTerminated - MapFile = C:\Documents and Settings\All Users\Application Data\Sophos\AutoUpdate\cache\spa.map
Trace(2018-Apr-20 12:12:17): CIDSync(CidSyncMessage): \\oursophosserver\SophosUpdate\CIDs\S016\SAVSCFXP\spa,  
Trace(2018-Apr-20 12:12:17): CIDUpdateLocation::SyncProduct: Failed to update product (Sophos Patch Agent) from "\\oursophosserver\SophosUpdate\CIDs\S016\SAVSCFXP\", Error is :CIDSYNC_E_SRCNOTFOUND (Source not found.)
Trace(2018-Apr-20 12:12:17): CIDUpdate(CIDDownloadFailed): 
Trace(2018-Apr-20 12:12:18): CIDUpdateLocation::Prepare... entered
Trace(2018-Apr-20 12:12:18): CheckManifest completed successfully
Trace(2018-Apr-20 12:12:18): CustomFileMap::CustomFileMap.  CachePath = C:\Documents and Settings\All Users\Application Data\Sophos\AutoUpdate\cache
Trace(2018-Apr-20 12:12:18): CustomFileMap::Read: Subfolder = sau productID = {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}
Trace(2018-Apr-20 12:12:18): CustomFileMap::Read: File path = C:\Documents and Settings\All Users\Application Data\Sophos\AutoUpdate\cache\sau.custom
Trace(2018-Apr-20 12:12:18): CustomFileMap::Read: File exists and appears valid.
Trace(2018-Apr-20 12:12:18): ALUpdate(ProductUnavailable): Sophos Patch Agent, Sophos
Trace(2018-Apr-20 12:12:18): ALUpdate(DownloadEnded): 
Trace(2018-Apr-20 12:12:18): UpdateCoordinator::UpdateNow: About to Action list of products
Trace(2018-Apr-20 12:12:18): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==true numfilestocahce 1 Actiontype SetupNot preinstalled product 
Trace(2018-Apr-20 12:12:18): Null update
Trace(2018-Apr-20 12:12:18): ALUpdate(Action.Skipped): RMSNT
Trace(2018-Apr-20 12:12:18): CIDUpdateLocation::OnNullUpdate...
Trace(2018-Apr-20 12:12:18): CustomFileMap::CustomFileMap.  CachePath = C:\Documents and Settings\All Users\Application Data\Sophos\AutoUpdate\cache
Trace(2018-Apr-20 12:12:18): CustomFileMap::Read: Subfolder = rms productID = {390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92}
Trace(2018-Apr-20 12:12:18): CustomFileMap::Read: File path = C:\Documents and Settings\All Users\Application Data\Sophos\AutoUpdate\cache\rms.custom
Trace(2018-Apr-20 12:12:18): CustomFileMap::Read: File exists and appears valid.
Trace(2018-Apr-20 12:12:18): CIDUpdateLocation::OnNullUpdate complete.
Trace(2018-Apr-20 12:12:18): Updating plugin cache for RMSNT
Trace(2018-Apr-20 12:12:19): Successfully updated plugin cache for RMSNT
Trace(2018-Apr-20 12:12:19): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==true numfilestocahce 1 Actiontype SetupNot preinstalled product 
Trace(2018-Apr-20 12:12:19): Null update
Trace(2018-Apr-20 12:12:19): ALUpdate(Action.Skipped): SAVXP
Trace(2018-Apr-20 12:12:19): CIDUpdateLocation::OnNullUpdate...
Trace(2018-Apr-20 12:12:19): CustomFileMap::CustomFileMap.  CachePath = C:\Documents and Settings\All Users\Application Data\Sophos\AutoUpdate\cache
Trace(2018-Apr-20 12:12:19): CustomFileMap::Read: Subfolder = savxp productID = {E17FE03B-0501-4aaa-BC69-0129D965F311}
Trace(2018-Apr-20 12:12:19): CustomFileMap::Read: File path = C:\Documents and Settings\All Users\Application Data\Sophos\AutoUpdate\cache\savxp.custom
Trace(2018-Apr-20 12:12:19): CustomFileMap::Read: File exists and appears valid.
Trace(2018-Apr-20 12:12:19): CIDUpdateLocation::OnNullUpdate complete.
Trace(2018-Apr-20 12:12:19): Updating plugin cache for SAVXP
Trace(2018-Apr-20 12:12:19): Successfully updated plugin cache for SAVXP
Trace(2018-Apr-20 12:12:19): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==true numfilestocahce 1 Actiontype SetupNot preinstalled product 
Trace(2018-Apr-20 12:12:19): Null update
Trace(2018-Apr-20 12:12:19): ALUpdate(Action.Skipped): Sophos Client Firewall
Trace(2018-Apr-20 12:12:19): CIDUpdateLocation::OnNullUpdate...
Trace(2018-Apr-20 12:12:19): CustomFileMap::CustomFileMap.  CachePath = C:\Documents and Settings\All Users\Application Data\Sophos\AutoUpdate\cache
Trace(2018-Apr-20 12:12:19): CustomFileMap::Read: Subfolder = scf productID = {4DB41E90-DC56-41DC-B91E-9B8E537489A8}
Trace(2018-Apr-20 12:12:19): CustomFileMap::Read: File path = C:\Documents and Settings\All Users\Application Data\Sophos\AutoUpdate\cache\scf.custom
Trace(2018-Apr-20 12:12:19): CustomFileMap::Read: File exists and appears valid.
Trace(2018-Apr-20 12:12:19): CIDUpdateLocation::OnNullUpdate complete.
Trace(2018-Apr-20 12:12:19): Updating plugin cache for Sophos Client Firewall
Trace(2018-Apr-20 12:12:19): Successfully updated plugin cache for Sophos Client Firewall
Trace(2018-Apr-20 12:12:19): SimpleProduct::DoAction isLater==false skipAction==false isUninstall==false m_lastUpdateSucceeded==true numfilestocahce 1 Actiontype SetupNot preinstalled product 
Trace(2018-Apr-20 12:12:19): Null update
Trace(2018-Apr-20 12:12:19): ALUpdate(Action.Skipped): Sophos AutoUpdate
Trace(2018-Apr-20 12:12:19): Updating subscription information from product ID data.
Trace(2018-Apr-20 12:12:19): Rigid name: E3D9A230-334F-44DC-8FF6-B4AF383B4FD9
Trace(2018-Apr-20 12:12:19): Version: 10.7.2.4.3692.1
Trace(2018-Apr-20 12:12:19): CIDUpdateLocation::OnNullUpdate...
Trace(2018-Apr-20 12:12:19): CustomFileMap::CustomFileMap.  CachePath = C:\Documents and Settings\All Users\Application Data\Sophos\AutoUpdate\cache
Trace(2018-Apr-20 12:12:19): CustomFileMap::Read: Subfolder = sau productID = {9BF40A4E-23AE-48be-9974-5A1F261DBEE8}
Trace(2018-Apr-20 12:12:19): CustomFileMap::Read: File path = C:\Documents and Settings\All Users\Application Data\Sophos\AutoUpdate\cache\sau.custom
Trace(2018-Apr-20 12:12:19): CustomFileMap::Read: File exists and appears valid.
Trace(2018-Apr-20 12:12:19): CIDUpdateLocation::OnNullUpdate complete.
Trace(2018-Apr-20 12:12:19): Updating plugin cache for Sophos AutoUpdate
Trace(2018-Apr-20 12:12:19): Successfully updated plugin cache for Sophos AutoUpdate
Trace(2018-Apr-20 12:12:19): SimpleProduct::DoAction isLater==false skipAction==true isUninstall==false m_lastUpdateSucceeded==false numfilestocahce 1 Actiontype SetupNot preinstalled product 
Trace(2018-Apr-20 12:12:19): DoAction Skipping
Trace(2018-Apr-20 12:12:20): RMSMessageHandler: ALUpdateEnd
Trace(2018-Apr-20 12:12:20): Sending message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>CIDDownloadFailed</ID><StringID>107</StringID><Sender>CIDUpdate</Sender><Insert>Sophos Patch Agent</Insert><Insert>\\oursophosserver\SophosUpdate\CIDs\S016\SAVSCFXP\</Insert></ErrorMessage><ReadableMessage>ERROR:   Download of Sophos Patch Agent failed from server \\oursophosserver\SophosUpdate\CIDs\S016\SAVSCFXP\</ReadableMessage></Config>
Trace(2018-Apr-20 12:12:20): IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>CIDDownloadFailed</ID><StringID>107</StringID><Sender>CIDUpdate</Sender><Insert>Sophos Patch Agent</Insert><Insert>\\oursophosserver\SophosUpdate\CIDs\S016\SAVSCFXP\</Insert></ErrorMessage><ReadableMessage>ERROR:   Download of Sophos Patch Agent failed from server \\oursophosserver\SophosUpdate\CIDs\S016\SAVSCFXP\</ReadableMessage></Config>
Trace(2018-Apr-20 12:12:20): IPCSender::ProcessSend: Send message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSEndUpdate"><ErrorMessage><ID>CIDDownloadFailed</ID><StringID>107</StringID><Sender>CIDUpdate</Sender><Insert>Sophos Patch Agent</Insert><Insert>\\oursophosserver\SophosUpdate\CIDs\S016\SAVSCFXP\</Insert></ErrorMessage><ReadableMessage>ERROR:   Download of Sophos Patch Agent failed from server \\oursophosserver\SophosUpdate\CIDs\S016\SAVSCFXP\</ReadableMessage></Config>
Trace(2018-Apr-20 12:12:20): IPCSender::ProcessSend: No messages in queue, starting to wait
Trace(2018-Apr-20 12:12:21): IPCSender::ProcessSend exiting
Trace(2018-Apr-20 12:12:21): ALUpdate finished