Trace(2014-Jul-24 15:57:07): ALUpdate started: -ScheduledUpdate -NoGUI -RootPath "C:\Program Files (x86)\Sophos\AutoUpdate" Trace(2014-Jul-24 15:57:07): Product subscription is disabled: iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} action value is:0 Trace(2014-Jul-24 15:57:07): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} has not been added. Trace(2014-Jul-24 15:57:07): Product subscription is disabled: iProductData.{D752FAB9-5883-4b36-8740-61565B6BAD29} action value is:0 Trace(2014-Jul-24 15:57:07): Product iProductData.{D752FAB9-5883-4b36-8740-61565B6BAD29} has not been added. Trace(2014-Jul-24 15:57:07): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} has been added. Trace(2014-Jul-24 15:57:07): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is available from Sophos. Trace(2014-Jul-24 15:57:07): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is not the Spam Rules package. Trace(2014-Jul-24 15:57:07): Product subscription is disabled: iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} action value is:0 Trace(2014-Jul-24 15:57:07): Product iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} has not been added. Trace(2014-Jul-24 15:57:07): Product iProductData.{3B758ED7-87C1-4e89-BDE1-F49DFF1249F6} has not been added. Trace(2014-Jul-24 15:57:07): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} has been added. Trace(2014-Jul-24 15:57:07): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is available from Sophos. Trace(2014-Jul-24 15:57:07): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is the Spam Rules package. Trace(2014-Jul-24 15:57:07): Computer is a not possible cluster Trace(2014-Jul-24 15:57:07): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global Trace(2014-Jul-24 15:57:07): ConfigurationImpl, considering PMSR 2.6: PureMessage not installed, PMSR package will not be updated without a subscription Trace(2014-Jul-24 15:57:07): Considering subscribed products. Trace(2014-Jul-24 15:57:07): Considering product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} Trace(2014-Jul-24 15:57:07): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} is not already subscribed. Trace(2014-Jul-24 15:57:07): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} was added to the list. Trace(2014-Jul-24 15:57:07): IPCBase::IPCBase: Initialising shared memory A32951C539924a12B3C8F2FDA5A268E4 Trace(2014-Jul-24 15:57:07): IPCSender::ProcessSend started Trace(2014-Jul-24 15:57:07): IPCSender::ProcessSend: No messages in queue, starting to wait Trace(2014-Jul-24 15:57:07): RMSMessageHandler: ALUpdateStart Trace(2014-Jul-24 15:57:07): IPCSender::Write: Writing message: Trace(2014-Jul-24 15:57:07): IPCSender::ProcessSend: Send message: Trace(2014-Jul-24 15:57:07): IPCSender::ProcessSend: No messages in queue, starting to wait Trace(2014-Jul-24 15:57:07): ALUpdate(AutoUpdate.Started): *************** Sophos AutoUpdate started *************** Trace(2014-Jul-24 15:57:07): UpdateCoordinator::UpdateNow: Entering Trace(2014-Jul-24 15:57:07): PopulateCache: Entering Trace(2014-Jul-24 15:57:07): UpdateCoordinator::UpdateNow: About to Sync list of products Trace(2014-Jul-24 15:57:07): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID Trace(2014-Jul-24 15:57:07): TrySyncProduct, Started: Trace(2014-Jul-24 15:57:07): TrySyncProduct, creating update location Trace(2014-Jul-24 15:57:07): Calling package_source_init Trace(2014-Jul-24 15:57:07): TrySyncProduct, Calling BeginSync Trace(2014-Jul-24 15:57:07): Custom certificate already present. Trace(2014-Jul-24 15:57:07): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat Trace(2014-Jul-24 15:57:07): Remote connection over HTTP. Trace(2014-Jul-24 15:57:08): Read file master.upd (Remote). Trace(2014-Jul-24 15:57:08): Synchronised file root.upd (Local). Trace(2014-Jul-24 15:57:08): Synchronised file escdp.dat (Local). Trace(2014-Jul-24 15:57:08): ParseCustomerIDFile: completed: 0 Trace(2014-Jul-24 15:57:08): TrySyncProduct, Calling SyncProduct with {E17FE03B-0501-4aaa-BC69-0129D965F311} Trace(2014-Jul-24 15:57:08): CIDUpdateLocation::SyncProduct - Updating Product: SAVXP Trace(2014-Jul-24 15:57:08): CIDUpdate(SyncProduct.Start): Downloading product SAVXP from server http://sescweb.uni-wuerzburg.de/CIDs/S001/SAVSCFXP/ Trace(2014-Jul-24 15:57:08): Checksum found in master.upd matches cached cidsync.upd : 84b95555. Skipping download Trace(2014-Jul-24 15:57:08): CIDUpdate(PrimarySuccess): Product cache update from primary server successfully finished Trace(2014-Jul-24 15:57:08): TrySyncProduct, SyncProduct returned - 1 Trace(2014-Jul-24 15:57:08): TrySyncProduct, Ended - 1 Trace(2014-Jul-24 15:57:08): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID Trace(2014-Jul-24 15:57:08): CIDUpdateLocation::SyncProduct - Updating Product: Sophos AutoUpdate Trace(2014-Jul-24 15:57:08): CIDUpdate(SyncProduct.Start): Downloading product Sophos AutoUpdate from server http://sescweb.uni-wuerzburg.de/CIDs/S001/SAVSCFXP/ Trace(2014-Jul-24 15:57:08): Checksum found in master.upd matches cached cidsync.upd : 10c0e8d7. Skipping download Trace(2014-Jul-24 15:57:08): CIDUpdate(PrimarySuccess): Product cache update from primary server successfully finished Trace(2014-Jul-24 15:57:08): ALUpdate(DownloadEnded): Downloading phase completed Trace(2014-Jul-24 15:57:08): UpdateCoordinator::UpdateNow: About to Action list of products Trace(2014-Jul-24 15:57:08): ALUpdate(Action.Skipped): Installation of SAVXP skipped Trace(2014-Jul-24 15:57:08): CIDUpdateLocation::OnNullUpdate... Trace(2014-Jul-24 15:57:08): CustomFileMap::CustomFileMap. CachePath = C:\ProgramData\Sophos\AutoUpdate\cache Trace(2014-Jul-24 15:57:08): CustomFileMap::Read: Subfolder = savxp productID = {E17FE03B-0501-4aaa-BC69-0129D965F311} Trace(2014-Jul-24 15:57:08): CustomFileMap::Read: File path = C:\ProgramData\Sophos\AutoUpdate\cache\savxp.custom Trace(2014-Jul-24 15:57:08): CustomFileMap::Read: File exists and appears valid. Trace(2014-Jul-24 15:57:08): CIDUpdateLocation::OnNullUpdate complete. Trace(2014-Jul-24 15:57:08): SetupAction::Execute: Creating thread to install product Sophos AutoUpdate Trace(2014-Jul-24 15:57:08): SetupAction::Run: Installing Product Sophos AutoUpdate Trace(2014-Jul-24 15:57:08): ALUpdate(Action.Execute): Installing Product Sophos AutoUpdate Trace(2014-Jul-24 15:57:08): SetupAction::Run: Preparing... Trace(2014-Jul-24 15:57:08): CIDUpdateLocation::Prepare... entered Trace(2014-Jul-24 15:57:09): CheckManifest completed successfully Trace(2014-Jul-24 15:57:09): CustomFileMap::CustomFileMap. CachePath = C:\ProgramData\Sophos\AutoUpdate\cache Trace(2014-Jul-24 15:57:09): CustomFileMap::Read: Subfolder = sau productID = {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} Trace(2014-Jul-24 15:57:09): CustomFileMap::Read: File path = C:\ProgramData\Sophos\AutoUpdate\cache\sau.custom Trace(2014-Jul-24 15:57:09): CustomFileMap::Read: File exists and appears valid. Trace(2014-Jul-24 15:57:09): SetupAction::Run: Prepare succeeded Trace(2014-Jul-24 15:57:09): SetupAction::Execute: Could not create instance of IProductSetup2. Reverting to IProductSetup Trace(2014-Jul-24 15:57:09): ALUpdate(Install.Failure): Installation of product Sophos AutoUpdate failed Trace(2014-Jul-24 15:57:09): SetupAction::Execute: Thread to install Sophos AutoUpdate returns 0 Trace(2014-Jul-24 15:57:09): RMSMessageHandler: ALUpdateEnd Trace(2014-Jul-24 15:57:09): Sending message: Install.Failure103ALUpdateSophos AutoUpdate80041f09 Trace(2014-Jul-24 15:57:09): IPCSender::Write: Writing message: Install.Failure103ALUpdateSophos AutoUpdate80041f09 Trace(2014-Jul-24 15:57:09): IPCSender::ProcessSend: Listener not ready starting to wait Trace(2014-Jul-24 15:57:10): IPCSender::ProcessSend exiting Trace(2014-Jul-24 16:22:42): ALUpdate started: -ManualUpdate -NoGUI -RootPath "C:\Program Files (x86)\Sophos\AutoUpdate" Trace(2014-Jul-24 16:22:42): Product subscription is disabled: iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} action value is:0 Trace(2014-Jul-24 16:22:42): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} has not been added. Trace(2014-Jul-24 16:22:42): Product subscription is disabled: iProductData.{D752FAB9-5883-4b36-8740-61565B6BAD29} action value is:0 Trace(2014-Jul-24 16:22:42): Product iProductData.{D752FAB9-5883-4b36-8740-61565B6BAD29} has not been added. Trace(2014-Jul-24 16:22:42): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} has been added. Trace(2014-Jul-24 16:22:42): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is available from Sophos. Trace(2014-Jul-24 16:22:42): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is not the Spam Rules package. Trace(2014-Jul-24 16:22:42): Product subscription is disabled: iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} action value is:0 Trace(2014-Jul-24 16:22:42): Product iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} has not been added. Trace(2014-Jul-24 16:22:42): Product iProductData.{3B758ED7-87C1-4e89-BDE1-F49DFF1249F6} has not been added. Trace(2014-Jul-24 16:22:42): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} has been added. Trace(2014-Jul-24 16:22:42): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is available from Sophos. Trace(2014-Jul-24 16:22:42): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is the Spam Rules package. Trace(2014-Jul-24 16:22:42): Computer is a not possible cluster Trace(2014-Jul-24 16:22:42): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global Trace(2014-Jul-24 16:22:42): ConfigurationImpl, considering PMSR 2.6: PureMessage not installed, PMSR package will not be updated without a subscription Trace(2014-Jul-24 16:22:42): Considering subscribed products. Trace(2014-Jul-24 16:22:42): Considering product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} Trace(2014-Jul-24 16:22:42): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} is not already subscribed. Trace(2014-Jul-24 16:22:42): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} was added to the list. Trace(2014-Jul-24 16:22:42): IPCBase::IPCBase: Initialising shared memory A32951C539924a12B3C8F2FDA5A268E4 Trace(2014-Jul-24 16:22:42): IPCSender::ProcessSend started Trace(2014-Jul-24 16:22:42): IPCSender::ProcessSend: No messages in queue, starting to wait Trace(2014-Jul-24 16:22:42): RMSMessageHandler: ALUpdateStart Trace(2014-Jul-24 16:22:42): IPCSender::Write: Writing message: Trace(2014-Jul-24 16:22:42): IPCSender::ProcessSend: Send message: Trace(2014-Jul-24 16:22:42): IPCSender::ProcessSend: No messages in queue, starting to wait Trace(2014-Jul-24 16:22:42): ALUpdate(AutoUpdate.Started): *************** Sophos AutoUpdate started *************** Trace(2014-Jul-24 16:22:42): UpdateCoordinator::UpdateNow: Entering Trace(2014-Jul-24 16:22:42): PopulateCache: Entering Trace(2014-Jul-24 16:22:42): UpdateCoordinator::UpdateNow: About to Sync list of products Trace(2014-Jul-24 16:22:42): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID Trace(2014-Jul-24 16:22:42): TrySyncProduct, Started: Trace(2014-Jul-24 16:22:42): TrySyncProduct, creating update location Trace(2014-Jul-24 16:22:42): Calling package_source_init Trace(2014-Jul-24 16:22:42): TrySyncProduct, Calling BeginSync Trace(2014-Jul-24 16:22:42): Custom certificate already present. Trace(2014-Jul-24 16:22:42): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat Trace(2014-Jul-24 16:22:42): Remote connection over HTTP. Trace(2014-Jul-24 16:22:43): Read file master.upd (Remote). Trace(2014-Jul-24 16:22:43): Synchronised file root.upd (Local). Trace(2014-Jul-24 16:22:43): Synchronised file escdp.dat (Local). Trace(2014-Jul-24 16:22:43): ParseCustomerIDFile: completed: 0 Trace(2014-Jul-24 16:22:43): TrySyncProduct, Calling SyncProduct with {E17FE03B-0501-4aaa-BC69-0129D965F311} Trace(2014-Jul-24 16:22:43): CIDUpdateLocation::SyncProduct - Updating Product: SAVXP Trace(2014-Jul-24 16:22:43): CIDUpdate(SyncProduct.Start): Downloading product SAVXP from server http://sescweb.uni-wuerzburg.de/CIDs/S001/SAVSCFXP/ Trace(2014-Jul-24 16:22:43): Checksum found in master.upd matches cached cidsync.upd : 84b95555. Skipping download Trace(2014-Jul-24 16:22:43): CIDUpdate(PrimarySuccess): Product cache update from primary server successfully finished Trace(2014-Jul-24 16:22:44): TrySyncProduct, SyncProduct returned - 1 Trace(2014-Jul-24 16:22:44): TrySyncProduct, Ended - 1 Trace(2014-Jul-24 16:22:44): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID Trace(2014-Jul-24 16:22:44): CIDUpdateLocation::SyncProduct - Updating Product: Sophos AutoUpdate Trace(2014-Jul-24 16:22:44): CIDUpdate(SyncProduct.Start): Downloading product Sophos AutoUpdate from server http://sescweb.uni-wuerzburg.de/CIDs/S001/SAVSCFXP/ Trace(2014-Jul-24 16:22:44): Checksum found in master.upd matches cached cidsync.upd : 10c0e8d7. Skipping download Trace(2014-Jul-24 16:22:44): CIDUpdate(PrimarySuccess): Product cache update from primary server successfully finished Trace(2014-Jul-24 16:22:45): ALUpdate(DownloadEnded): Downloading phase completed Trace(2014-Jul-24 16:22:45): UpdateCoordinator::UpdateNow: About to Action list of products Trace(2014-Jul-24 16:22:45): ALUpdate(Action.Skipped): Installation of SAVXP skipped Trace(2014-Jul-24 16:22:45): CIDUpdateLocation::OnNullUpdate... Trace(2014-Jul-24 16:22:45): CustomFileMap::CustomFileMap. CachePath = C:\ProgramData\Sophos\AutoUpdate\cache Trace(2014-Jul-24 16:22:45): CustomFileMap::Read: Subfolder = savxp productID = {E17FE03B-0501-4aaa-BC69-0129D965F311} Trace(2014-Jul-24 16:22:45): CustomFileMap::Read: File path = C:\ProgramData\Sophos\AutoUpdate\cache\savxp.custom Trace(2014-Jul-24 16:22:45): CustomFileMap::Read: File exists and appears valid. Trace(2014-Jul-24 16:22:45): CIDUpdateLocation::OnNullUpdate complete. Trace(2014-Jul-24 16:22:45): SetupAction::Execute: Creating thread to install product Sophos AutoUpdate Trace(2014-Jul-24 16:22:45): SetupAction::Run: Installing Product Sophos AutoUpdate Trace(2014-Jul-24 16:22:45): ALUpdate(Action.Execute): Installing Product Sophos AutoUpdate Trace(2014-Jul-24 16:22:45): SetupAction::Run: Preparing... Trace(2014-Jul-24 16:22:45): CIDUpdateLocation::Prepare... entered Trace(2014-Jul-24 16:22:45): CheckManifest completed successfully Trace(2014-Jul-24 16:22:45): CustomFileMap::CustomFileMap. CachePath = C:\ProgramData\Sophos\AutoUpdate\cache Trace(2014-Jul-24 16:22:45): CustomFileMap::Read: Subfolder = sau productID = {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} Trace(2014-Jul-24 16:22:45): CustomFileMap::Read: File path = C:\ProgramData\Sophos\AutoUpdate\cache\sau.custom Trace(2014-Jul-24 16:22:45): CustomFileMap::Read: File exists and appears valid. Trace(2014-Jul-24 16:22:45): SetupAction::Run: Prepare succeeded Trace(2014-Jul-24 16:22:45): SetupAction::Execute: Could not create instance of IProductSetup2. Reverting to IProductSetup Trace(2014-Jul-24 16:22:45): ALUpdate(Install.Failure): Installation of product Sophos AutoUpdate failed Trace(2014-Jul-24 16:22:45): SetupAction::Execute: Thread to install Sophos AutoUpdate returns 0 Trace(2014-Jul-24 16:22:46): RMSMessageHandler: ALUpdateEnd Trace(2014-Jul-24 16:22:46): Sending message: Install.Failure103ALUpdateSophos AutoUpdate80041f09 Trace(2014-Jul-24 16:22:46): IPCSender::Write: Writing message: Install.Failure103ALUpdateSophos AutoUpdate80041f09 Trace(2014-Jul-24 16:22:46): IPCSender::ProcessSend: Listener not ready starting to wait Trace(2014-Jul-24 16:22:47): IPCSender::ProcessSend exiting Trace(2014-Jul-24 16:40:17): ALUpdate started: -ScheduledUpdate -NoGUI -RootPath "C:\Program Files (x86)\Sophos\AutoUpdate" Trace(2014-Jul-24 16:40:17): Product subscription is disabled: iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} action value is:0 Trace(2014-Jul-24 16:40:17): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} has not been added. Trace(2014-Jul-24 16:40:17): Product subscription is disabled: iProductData.{D752FAB9-5883-4b36-8740-61565B6BAD29} action value is:0 Trace(2014-Jul-24 16:40:17): Product iProductData.{D752FAB9-5883-4b36-8740-61565B6BAD29} has not been added. Trace(2014-Jul-24 16:40:17): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} has been added. Trace(2014-Jul-24 16:40:17): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is available from Sophos. Trace(2014-Jul-24 16:40:17): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is not the Spam Rules package. Trace(2014-Jul-24 16:40:17): Product subscription is disabled: iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} action value is:0 Trace(2014-Jul-24 16:40:17): Product iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} has not been added. Trace(2014-Jul-24 16:40:17): Product iProductData.{3B758ED7-87C1-4e89-BDE1-F49DFF1249F6} has not been added. Trace(2014-Jul-24 16:40:17): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} has been added. Trace(2014-Jul-24 16:40:17): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is available from Sophos. Trace(2014-Jul-24 16:40:17): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is the Spam Rules package. Trace(2014-Jul-24 16:40:17): Computer is a not possible cluster Trace(2014-Jul-24 16:40:17): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global Trace(2014-Jul-24 16:40:17): ConfigurationImpl, considering PMSR 2.6: PureMessage not installed, PMSR package will not be updated without a subscription Trace(2014-Jul-24 16:40:17): Considering subscribed products. Trace(2014-Jul-24 16:40:17): Considering product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} Trace(2014-Jul-24 16:40:17): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} is not already subscribed. Trace(2014-Jul-24 16:40:17): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} was added to the list. Trace(2014-Jul-24 16:40:17): IPCBase::IPCBase: Initialising shared memory A32951C539924a12B3C8F2FDA5A268E4 Trace(2014-Jul-24 16:40:17): IPCSender::ProcessSend started Trace(2014-Jul-24 16:40:17): IPCSender::ProcessSend: No messages in queue, starting to wait Trace(2014-Jul-24 16:40:17): RMSMessageHandler: ALUpdateStart Trace(2014-Jul-24 16:40:17): IPCSender::Write: Writing message: Trace(2014-Jul-24 16:40:17): IPCSender::ProcessSend: Send message: Trace(2014-Jul-24 16:40:17): IPCSender::ProcessSend: No messages in queue, starting to wait Trace(2014-Jul-24 16:40:17): ALUpdate(AutoUpdate.Started): *************** Sophos AutoUpdate started *************** Trace(2014-Jul-24 16:40:17): UpdateCoordinator::UpdateNow: Entering Trace(2014-Jul-24 16:40:17): PopulateCache: Entering Trace(2014-Jul-24 16:40:17): UpdateCoordinator::UpdateNow: About to Sync list of products Trace(2014-Jul-24 16:40:17): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID Trace(2014-Jul-24 16:40:17): TrySyncProduct, Started: Trace(2014-Jul-24 16:40:17): TrySyncProduct, creating update location Trace(2014-Jul-24 16:40:17): Calling package_source_init Trace(2014-Jul-24 16:40:17): TrySyncProduct, Calling BeginSync Trace(2014-Jul-24 16:40:17): Custom certificate already present. Trace(2014-Jul-24 16:40:17): CalculateChecksum. Processing file C:\ProgramData\Sophos\AutoUpdate\cache\escdp.dat Trace(2014-Jul-24 16:40:17): Remote connection over HTTP. Trace(2014-Jul-24 16:40:18): Read file master.upd (Remote). Trace(2014-Jul-24 16:40:18): Synchronised file root.upd (Local). Trace(2014-Jul-24 16:40:18): Synchronised file escdp.dat (Local). Trace(2014-Jul-24 16:40:18): ParseCustomerIDFile: completed: 0 Trace(2014-Jul-24 16:40:18): TrySyncProduct, Calling SyncProduct with {E17FE03B-0501-4aaa-BC69-0129D965F311} Trace(2014-Jul-24 16:40:18): CIDUpdateLocation::SyncProduct - Updating Product: SAVXP Trace(2014-Jul-24 16:40:18): CIDUpdate(SyncProduct.Start): Downloading product SAVXP from server http://sescweb.uni-wuerzburg.de/CIDs/S001/SAVSCFXP/ Trace(2014-Jul-24 16:40:18): Checksum found in master.upd matches cached cidsync.upd : 84b95555. Skipping download Trace(2014-Jul-24 16:40:18): CIDUpdate(PrimarySuccess): Product cache update from primary server successfully finished Trace(2014-Jul-24 16:40:18): TrySyncProduct, SyncProduct returned - 1 Trace(2014-Jul-24 16:40:18): TrySyncProduct, Ended - 1 Trace(2014-Jul-24 16:40:18): UpdateLocationFacade::SyncProduct: Last Update Mechanism = CID Trace(2014-Jul-24 16:40:18): CIDUpdateLocation::SyncProduct - Updating Product: Sophos AutoUpdate Trace(2014-Jul-24 16:40:18): CIDUpdate(SyncProduct.Start): Downloading product Sophos AutoUpdate from server http://sescweb.uni-wuerzburg.de/CIDs/S001/SAVSCFXP/ Trace(2014-Jul-24 16:40:18): Checksum found in master.upd matches cached cidsync.upd : 10c0e8d7. Skipping download Trace(2014-Jul-24 16:40:18): CIDUpdate(PrimarySuccess): Product cache update from primary server successfully finished Trace(2014-Jul-24 16:40:18): ALUpdate(DownloadEnded): Downloading phase completed Trace(2014-Jul-24 16:40:18): UpdateCoordinator::UpdateNow: About to Action list of products Trace(2014-Jul-24 16:40:18): ALUpdate(Action.Skipped): Installation of SAVXP skipped Trace(2014-Jul-24 16:40:18): CIDUpdateLocation::OnNullUpdate... Trace(2014-Jul-24 16:40:18): CustomFileMap::CustomFileMap. CachePath = C:\ProgramData\Sophos\AutoUpdate\cache Trace(2014-Jul-24 16:40:18): CustomFileMap::Read: Subfolder = savxp productID = {E17FE03B-0501-4aaa-BC69-0129D965F311} Trace(2014-Jul-24 16:40:18): CustomFileMap::Read: File path = C:\ProgramData\Sophos\AutoUpdate\cache\savxp.custom Trace(2014-Jul-24 16:40:18): CustomFileMap::Read: File exists and appears valid. Trace(2014-Jul-24 16:40:18): CIDUpdateLocation::OnNullUpdate complete. Trace(2014-Jul-24 16:40:18): SetupAction::Execute: Creating thread to install product Sophos AutoUpdate Trace(2014-Jul-24 16:40:18): SetupAction::Run: Installing Product Sophos AutoUpdate Trace(2014-Jul-24 16:40:18): ALUpdate(Action.Execute): Installing Product Sophos AutoUpdate Trace(2014-Jul-24 16:40:18): SetupAction::Run: Preparing... Trace(2014-Jul-24 16:40:18): CIDUpdateLocation::Prepare... entered Trace(2014-Jul-24 16:40:19): CheckManifest completed successfully Trace(2014-Jul-24 16:40:19): CustomFileMap::CustomFileMap. CachePath = C:\ProgramData\Sophos\AutoUpdate\cache Trace(2014-Jul-24 16:40:19): CustomFileMap::Read: Subfolder = sau productID = {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} Trace(2014-Jul-24 16:40:19): CustomFileMap::Read: File path = C:\ProgramData\Sophos\AutoUpdate\cache\sau.custom Trace(2014-Jul-24 16:40:19): CustomFileMap::Read: File exists and appears valid. Trace(2014-Jul-24 16:40:19): SetupAction::Run: Prepare succeeded Trace(2014-Jul-24 16:40:19): SetupAction::Execute: Could not create instance of IProductSetup2. Reverting to IProductSetup Trace(2014-Jul-24 16:40:19): ALUpdate(Install.Failure): Installation of product Sophos AutoUpdate failed Trace(2014-Jul-24 16:40:19): SetupAction::Execute: Thread to install Sophos AutoUpdate returns 0 Trace(2014-Jul-24 16:40:19): RMSMessageHandler: ALUpdateEnd Trace(2014-Jul-24 16:40:19): Sending message: Install.Failure103ALUpdateSophos AutoUpdate80041f09 Trace(2014-Jul-24 16:40:19): IPCSender::Write: Writing message: Install.Failure103ALUpdateSophos AutoUpdate80041f09 Trace(2014-Jul-24 16:40:19): IPCSender::ProcessSend: Listener not ready starting to wait Trace(2014-Jul-24 16:40:20): IPCSender::ProcessSend exiting