2014-03-13 08:16:57 ExtractClassicConfig: Action started 2014-03-13 08:16:57 ExtractClassicConfig: Action succeeded 2014-03-13 08:16:57 PreInstallChecks: Action started 2014-03-13 08:16:57 PreInstallChecks: Action succeeded 2014-03-13 08:16:57 SetBootDriverStartupProperty: Action started 2014-03-13 08:16:57 SetBootDriverStartupProperty: Boot driver: not installed. 2014-03-13 08:16:57 SetBootDriverStartupProperty: Action succeeded 2014-03-13 08:16:57 SetClassFilterPresentProperty: Action started 2014-03-13 08:16:57 SetClassFilterPresentProperty: Setting class filter present property to: 0 2014-03-13 08:16:57 SetClassFilterPresentProperty: Action succeeded 2014-03-13 08:16:57 SetDriverProperty: Action started 2014-03-13 08:16:57 SetDriverProperty: PROCESSOR_ARCHITECTURE environment variable is: AMD64 2014-03-13 08:16:57 SetDriverProperty: Action succeeded 2014-03-13 08:16:57 SetProcessorProperties: Action started 2014-03-13 08:16:57 SetProcessorProperties: Action succeeded 2014-03-13 08:17:01 CheckRegForNullDACLs: Action started 2014-03-13 08:17:01 CheckRegForNullDACLs: Action succeeded 2014-03-13 08:17:01 WaitForSAVService: Action started 2014-03-13 08:17:01 WaitForSAVService: WaitForSAVService: Walking system processes... 2014-03-13 08:17:01 WaitForSAVService: WaitForSAVService: Finished walking system processes. 2014-03-13 08:17:01 WaitForSAVService: Action succeeded 2014-03-13 08:17:01 CheckUninstallDrivers: Action started 2014-03-13 08:17:01 CheckUninstallDrivers: IsServiceInstalled: Unable to get a handle to requested service SAVOnAccess control. Returning false. 2014-03-13 08:17:01 CheckUninstallDrivers: IsServiceInstalled: Unable to get a handle to requested service SAVOnAccess filter. Returning false. 2014-03-13 08:17:01 CheckUninstallDrivers: Action succeeded 2014-03-13 08:17:01 DeleteIDEs: Action started 2014-03-13 08:17:01 DeleteIDEs: Action succeeded 2014-03-13 08:17:01 DeleteBDLs: Action started 2014-03-13 08:17:01 DeleteBDLs: Action succeeded 2014-03-13 08:17:01 DeleteHIPSConfig: Action started 2014-03-13 08:17:01 DeleteHIPSConfig: Action succeeded 2014-03-13 08:17:01 UpdateSavAdapterDll: Action started 2014-03-13 08:17:11 UpdateSavAdapterDll: Action succeeded 2014-03-13 08:17:11 CopyOtherFiles: Action started 2014-03-13 08:17:11 CopyOtherFiles: CopyOtherFiles custom action - Copying other driver files 2014-03-13 08:17:11 CopyOtherFiles: Copying class filter source: C:\ProgramData\Sophos\AutoUpdate\cache\savxp\classfilterdrivers\i386\SDCFILTER.INF, target: C:\Program Files (x86)\Sophos\Sophos Anti-Virus\ 2014-03-13 08:17:11 CopyOtherFiles: Copying kms source: C:\ProgramData\Sophos\AutoUpdate\cache\savxp\drivers\i386\SKMSCAN.INF, target: C:\Program Files (x86)\Sophos\Sophos Anti-Virus\ 2014-03-13 08:17:11 CopyOtherFiles: GetRidOfExistingDetoured - C:\Program Files (x86)\Sophos\Sophos Anti-Virus\sophos_detoured.dll does not exist, no further action. 2014-03-13 08:17:11 CopyOtherFiles: PROCESSOR_ARCHITECTURE environment variable is: AMD64 2014-03-13 08:17:11 CopyOtherFiles: GetRidOfExistingDetoured - C:\Program Files (x86)\Sophos\Sophos Anti-Virus\sophos_detoured_x64.dll does not exist, no further action. 2014-03-13 08:17:11 CopyOtherFiles: Action succeeded 2014-03-13 08:17:11 RegisterBufferOverflowProtection: Action started 2014-03-13 08:17:11 RegisterBufferOverflowProtection: BopsUnregister: could not get short path to DLL. It will not be unregistered. 2014-03-13 08:17:11 RegisterBufferOverflowProtection: GetRidOfExistingDetoured - C:\Program Files (x86)\Sophos\Sophos Anti-Virus\detoured.dll does not exist, no further action. 2014-03-13 08:17:11 RegisterBufferOverflowProtection: PROCESSOR_ARCHITECTURE environment variable is: AMD64 2014-03-13 08:17:11 RegisterBufferOverflowProtection: Action succeeded 2014-03-13 08:17:11 StartDriverServices: Action started 2014-03-13 08:17:11 StartDriverServices: IsServiceRunning: Unable to get a handle to requested service skmscan. Returning false. 2014-03-13 08:17:11 StartDriverServices: Unable to get a handle to kms service - service will not be started until next reboot 2014-03-13 08:17:11 StartDriverServices: Action succeeded 2014-03-13 08:17:12 CreateUserGroups: Action started 2014-03-13 08:17:12 CreateUserGroups: Local name of well-known group Administrators is Administrators 2014-03-13 08:17:12 CreateUserGroups: Local name of well-known group PowerUsers is Power Users 2014-03-13 08:17:12 CreateUserGroups: Local name of well-known group Users is Users 2014-03-13 08:17:12 CreateUserGroups: Failed to add the members of group PowerUsers to SophosPowerUser group 2014-03-13 08:17:12 CreateUserGroups: Adding LOCAL SYSTEM to the SophosAdministrator role in the machine file 2014-03-13 08:17:17 CreateUserGroups: Action succeeded 2014-03-13 08:17:17 AddDomainGroups: Action started 2014-03-13 08:17:17 AddDomainGroups: Found SophosDomainUser group 2014-03-13 08:17:17 AddDomainGroups: Found SophosDomainPowerUser group 2014-03-13 08:17:17 AddDomainGroups: Found SophosDomainAdministrator group 2014-03-13 08:17:17 AddDomainGroups: Added SophosDomainAdministrator group to SophosAdministrator group 2014-03-13 08:17:17 AddDomainGroups: Added SophosDomainPowerUser group to SophosPowerUser group 2014-03-13 08:17:17 AddDomainGroups: Added SophosDomainUser group to SophosUser group 2014-03-13 08:17:17 AddDomainGroups: Action succeeded 2014-03-13 08:17:17 SetSAVAdminUpdateBegin: Action started 2014-03-13 08:17:17 SetSAVAdminUpdateBegin: Action succeeded 2014-03-13 08:17:18 UpdateSAVI: Action started 2014-03-13 08:17:18 UpdateSAVI: About to wait for event Global\!$_SAVI_!$$!_EVENT_$!__ReadyForUpdate 2014-03-13 08:17:18 UpdateSAVI: WaitForSAVIEvent: Could not open memory mapped file Global\!$_SAVI_!$$!_MMMF_$!__ 2014-03-13 08:17:18 UpdateSAVI: Successfully waited for event Global\!$_SAVI_!$$!_EVENT_$!__ReadyForUpdate 2014-03-13 08:17:18 UpdateSAVI: UpdateRequest signalled 2014-03-13 08:17:18 UpdateSAVI: About to wait for event Global\!$_SAVI_!$$!_EVENT_$!__Suspended 2014-03-13 08:17:18 UpdateSAVI: WaitForSAVIEvent: Could not open memory mapped file Global\!$_SAVI_!$$!_MMMF_$!__ 2014-03-13 08:17:18 UpdateSAVI: Successfully waited for event Global\!$_SAVI_!$$!_EVENT_$!__Suspended 2014-03-13 08:17:18 UpdateSAVI: SAVI dll was installed successfully 2014-03-13 08:17:18 UpdateSAVI: Action succeeded 2014-03-13 08:17:18 SetFolderPermissions: Action started 2014-03-13 08:17:18 SetFolderPermissions: AddSpecifiedPermissionsToKey Unable to open registry key Software\Sophos\SAVService\PP (00000002) 2014-03-13 08:17:18 SetFolderPermissions: Add permissions to SavService\PP failed (0x80070002) 2014-03-13 08:17:18 SetFolderPermissions: Action failed 2014-03-13 08:17:18 RemoveSAVI: Action started 2014-03-13 08:17:18 RemoveSAVI: About to wait for event Global\!$_SAVI_!$$!_EVENT_$!__ReadyForUpdate 2014-03-13 08:17:18 RemoveSAVI: WaitForSAVIEvent: Could not open memory mapped file Global\!$_SAVI_!$$!_MMMF_$!__ 2014-03-13 08:17:18 RemoveSAVI: Successfully waited for event Global\!$_SAVI_!$$!_EVENT_$!__ReadyForUpdate 2014-03-13 08:17:18 RemoveSAVI: UpdateRequest signalled 2014-03-13 08:17:18 RemoveSAVI: About to wait for event Global\!$_SAVI_!$$!_EVENT_$!__Suspended 2014-03-13 08:17:18 RemoveSAVI: WaitForSAVIEvent: Could not open memory mapped file Global\!$_SAVI_!$$!_MMMF_$!__ 2014-03-13 08:17:18 RemoveSAVI: Successfully waited for event Global\!$_SAVI_!$$!_EVENT_$!__Suspended 2014-03-13 08:17:18 RemoveSAVI: Action succeeded 2014-03-13 08:17:18 DeleteUserGroups: Action started 2014-03-13 08:17:18 DeleteUserGroups: We are not a domain controller: Attempting to delete local user groups 2014-03-13 08:17:18 DeleteUserGroups: Action succeeded 2014-03-13 08:17:22 RollbackUpdateSavAdapterDll: Action started 2014-03-13 08:17:22 RollbackUpdateSavAdapterDll: Action succeeded 2014-03-13 08:17:22 DeleteOtherFiles: Action started 2014-03-13 08:17:22 DeleteOtherFiles: GetRidOfExistingDetoured - C:\Program Files (x86)\Sophos\Sophos Anti-Virus\sophos_detoured.dll detoured exists, proceeding to rename it & mark for delete. 2014-03-13 08:17:22 DeleteOtherFiles: PROCESSOR_ARCHITECTURE environment variable is: AMD64 2014-03-13 08:17:22 DeleteOtherFiles: GetRidOfExistingDetoured - C:\Program Files (x86)\Sophos\Sophos Anti-Virus\sophos_detoured_x64.dll detoured exists, proceeding to rename it & mark for delete. 2014-03-13 08:17:22 DeleteOtherFiles: GetRidOfExistingDetoured - C:\Program Files (x86)\Sophos\Sophos Anti-Virus\detoured.dll does not exist, no further action. 2014-03-13 08:17:22 DeleteOtherFiles: Deleting config file folder 2014-03-13 08:17:22 DeleteOtherFiles: Failed to delete config folder, 2 2014-03-13 08:17:22 DeleteOtherFiles: Action succeeded 2014-03-13 08:17:23 ForceDeleteFiles: Action started 2014-03-13 08:17:23 ForceDeleteFiles: Error deleting DesktopMessaging registry key. Returned error was: The system cannot find the file specified. 2014-03-13 08:17:23 ForceDeleteFiles: Action succeeded 2014-03-13 08:17:23 RunErrorScripts: Action started 2014-03-13 08:17:23 RunErrorScripts: Action succeeded 2014-03-13 08:17:23 RestoreMovedFiles: Action started 2014-03-13 08:17:23 RestoreMovedFiles: Action succeeded 2014-03-13 08:17:23 SetUpdateFailed: Action started 2014-03-13 08:17:53 SetUpdateFailed: Unable to create an instance of ComponentManager - SystemInformation cannot be informed of end of update 2014-03-13 08:17:53 SetUpdateFailed: Action succeeded