Started Setup.exe, located at: S:\sec_521r2\ServerInstaller
2/8/2014 11:02:02 AM, INFO : Verifying files in folder
2/8/2014 11:02:02 AM, INFO : Target folder verification completed successfully
2/8/2014 11:02:02 AM, INFO : Initialized COM in the main thread
2/8/2014 11:02:02 AM, INFO : The Winsock 2.2 dll was found okay.
2/8/2014 11:02:02 AM, INFO : --------System Information------------
2/8/2014 11:02:02 AM, INFO : Computer Name: DAD3
2/8/2014 11:02:02 AM, INFO : Operating System: Windows 2008 Enterprise Server Edition 
2/8/2014 11:02:02 AM, INFO : Service Pack: 2
2/8/2014 11:02:02 AM, INFO : System Type: 64 bit Operating System
2/8/2014 11:02:02 AM, INFO : Locale: en
2/8/2014 11:02:02 AM, INFO : Logged-on User: domain\tkw
2/8/2014 11:02:02 AM, INFO : Domain: domain
2/8/2014 11:02:02 AM, INFO : --------------------------------------
2/8/2014 11:02:02 AM, INFO : Checking mscoree.dll version...
2/8/2014 11:02:02 AM, INFO : mscoree.dll version is equal or greater than 4. Don't need to install .NET and reboot
2/8/2014 11:02:02 AM, INFO : Detected MSI version: 4.5.6002
2/8/2014 11:02:02 AM, INFO : Activate state: Idle
2/8/2014 11:02:02 AM, INFO : Obtaining SQL instances on local machine...
2/8/2014 11:02:02 AM, INFO : Computer is joined to domain: domain
2/8/2014 11:02:02 AM, INFO : Found MSI: S:\sec_521r2\ServerInstaller\\Console64.msi version: 5.2.1
2/8/2014 11:02:02 AM, INFO : Found MSI: S:\sec_521r2\ServerInstaller\\Server64.msi version: 5.2.1
2/8/2014 11:02:02 AM, INFO : Found installed component: {D56C5477-7C3D-45E9-A1DD-EE698CC5CF3B} version: 5.0.0
2/8/2014 11:02:02 AM, INFO : Found MSI: S:\sec_521r2\ServerInstaller\\Database64.msi version: 5.2.1
2/8/2014 11:02:02 AM, INFO : Found MSI: S:\sec_521r2\ServerInstaller\SUM.msi version: 1.5.0
2/8/2014 11:02:02 AM, INFO : SEC Database detected.
2/8/2014 11:02:02 AM, INFO : Upgrade 5.x workflow
2/8/2014 11:02:02 AM, INFO : Changed installation value: INSTALLDIR="D:\Program Files\Sophos" 
2/8/2014 11:02:02 AM, INFO : Changed installation value: UPGRADE="1" 
2/8/2014 11:02:02 AM, INFO : Changed installation value: 
2/8/2014 11:02:02 AM, INFO : Checking for presence of database: SOPHOSENC51 on instance: ...
2/8/2014 11:02:02 AM, INFO : Database: SOPHOSENC51 does not exist on instance: 
2/8/2014 11:02:02 AM, INFO : Checking for presence of database: SOPHOSENC52 on instance: ...
2/8/2014 11:02:02 AM, INFO : Database: SOPHOSENC52 does not exist on instance: 
2/8/2014 11:02:02 AM, INFO : Changed installation value: ENCDBVERSION="0" 
2/8/2014 11:02:02 AM, INFO : Entered Welcome page.
2/8/2014 11:02:03 AM, INFO : Finished retrieving instances - Timeout
2/8/2014 11:02:03 AM, INFO : Obtaining remote SQL instances on network...
2/8/2014 11:02:03 AM, INFO : Initialized COM in the SQL server searcher thread
2/8/2014 11:02:03 AM, INFO : Validating whether logged on user can access the selected sql instance...
2/8/2014 11:02:04 AM, INFO : Running System Property Check: User must be an administrator on this computer...
2/8/2014 11:02:04 AM, INFO : System Property Check: User must be an administrator on this computer - PASSED
2/8/2014 11:02:04 AM, INFO : Running System Property Check: All SEC components installed must be the same version...
2/8/2014 11:02:04 AM, INFO : Found MSI: S:\sec_521r2\ServerInstaller\\Console64.msi version: 5.2.1
2/8/2014 11:02:04 AM, INFO : Found MSI: S:\sec_521r2\ServerInstaller\\Server64.msi version: 5.2.1
2/8/2014 11:02:04 AM, INFO : Found installed component: {D56C5477-7C3D-45E9-A1DD-EE698CC5CF3B} version: 5.0.0
2/8/2014 11:02:04 AM, INFO : Found MSI: S:\sec_521r2\ServerInstaller\\Database64.msi version: 5.2.1
2/8/2014 11:02:04 AM, INFO : Found MSI: S:\sec_521r2\ServerInstaller\SUM.msi version: 1.5.0
2/8/2014 11:02:04 AM, INFO : System Property Check: All SEC components installed must be the same version - PASSED
2/8/2014 11:02:04 AM, INFO : Entered Eula page.
2/8/2014 11:02:04 AM, INFO : Finished retrieving instances - Timeout
2/8/2014 11:02:05 AM, INFO : Accepted Eula.
2/8/2014 11:02:06 AM, INFO : Running System Property Check: Machine name should not exceed 15 characters...
2/8/2014 11:02:06 AM, INFO : System Property Check: Machine name should not exceed 15 characters - PASSED
2/8/2014 11:02:06 AM, INFO : Running System Property Check: SEC 1.x, 2.0 or 3.x must not be installed on this computer...
2/8/2014 11:02:06 AM, INFO : Product is not installed on local system. Upgrade code: {AC0DE50E-751A-4081-8F5B-8DC7ACBBBD4A}
2/8/2014 11:02:06 AM, INFO : SEC 2.x is not installed on local system. MsiQueryProductState return -1
2/8/2014 11:02:06 AM, INFO : SEC 3.x is not installed on local system. MsiQueryProductState return -1
2/8/2014 11:02:06 AM, INFO : System Property Check: SEC 1.x, 2.0 or 3.x must not be installed on this computer - PASSED
2/8/2014 11:02:06 AM, INFO : Running System Property Check: Sophos Help Desk must not be installed on this computer...
2/8/2014 11:02:06 AM, INFO : Product is not installed on local system. Upgrade code: {4ED6795A-1166-4277-B059-5189544286FE}
2/8/2014 11:02:06 AM, INFO : System Property Check: Sophos Help Desk must not be installed on this computer - PASSED
2/8/2014 11:02:06 AM, INFO : Running System Property Check: Sophos Control Center 2.x must not be installed on this computer...
2/8/2014 11:02:06 AM, INFO : Product is not installed on local system. Upgrade code: {99D634CF-54AF-4FCD-8259-AF8BAA7E7FC5}
2/8/2014 11:02:06 AM, INFO : System Property Check: Sophos Control Center 2.x must not be installed on this computer - PASSED
2/8/2014 11:02:06 AM, INFO : Running System Property Check: Simple file sharing must be disabled...
2/8/2014 11:02:06 AM, INFO : System Property Check: Simple file sharing must be disabled - PASSED
2/8/2014 11:02:06 AM, INFO : Running System Property Check: SQL browser service should be running...
2/8/2014 11:02:06 AM, INFO : Initializing the service: SQLBrowser
2/8/2014 11:02:06 AM, INFO : System Property Check: SQL browser service should be running - PASSED
2/8/2014 11:02:06 AM, INFO : Running System Property Check: Sophos EM Console must not be installed on this computer...
2/8/2014 11:02:06 AM, INFO : Product is not installed on local system. Upgrade code: {32FF7557-4C84-4E2E-B917-EE09D8E59FDE}
2/8/2014 11:02:06 AM, INFO : System Property Check: Sophos EM Console must not be installed on this computer - PASSED
2/8/2014 11:02:06 AM, INFO : Running System Property Check: Support operating system version and service pack must be installed...
2/8/2014 11:02:06 AM, INFO : Version: 6.0.6002 SP: 2 Architecture: 2 Suitemask: 274 Edition: 10
2/8/2014 11:02:06 AM, INFO : OS version 6.0 Service pack installed
2/8/2014 11:02:06 AM, INFO : System Property Check: Support operating system version and service pack must be installed - PASSED
2/8/2014 11:02:06 AM, INFO : Running System Property Check: This computer should have at least 5GB free disk space on the primary drive...
2/8/2014 11:02:06 AM, INFO : Enough space: 5212.000000 Mb
2/8/2014 11:02:06 AM, INFO : System Property Check: This computer should have at least 5GB free disk space on the primary drive - PASSED
2/8/2014 11:02:06 AM, INFO : Running System Property Check: Sophos Client Firewall should not be installed on a remote database...
2/8/2014 11:02:06 AM, INFO : About to establish interface to Sophos Client Firewall
2/8/2014 11:02:06 AM, INFO : Unable to establish interface with Sophos Client Firewall. Return value: 0x80040154
2/8/2014 11:02:06 AM, INFO : System Property Check: Sophos Client Firewall should not be installed on a remote database - PASSED
2/8/2014 11:02:06 AM, INFO : Running System Property Check: SEC should not be installed on a Domain Controller...
2/8/2014 11:02:06 AM, INFO : The computer is not a Domain Controller
2/8/2014 11:02:06 AM, INFO : System Property Check: SEC should not be installed on a Domain Controller - PASSED
2/8/2014 11:02:06 AM, INFO : Running System Property Check: Logged on user must have rights to query the accounts used by the existing installation...
2/8/2014 11:02:06 AM, INFO : System Property Check: Logged on user must have rights to query the accounts used by the existing installation - UNKNOWN
2/8/2014 11:02:06 AM, INFO : Running System Property Check: .NET executable must be in the pre-req folder...
2/8/2014 11:02:06 AM, INFO : System Property Check: .NET executable must be in the pre-req folder - PASSED
2/8/2014 11:02:06 AM, INFO : Running System Property Check: Logged on user must have access to the database to upgrade it and its version must be supported...
2/8/2014 11:02:06 AM, INFO : Validating whether logged on user can access the selected sql instance...
2/8/2014 11:02:06 AM, INFO : Connection to database succeeded
2/8/2014 11:02:06 AM, INFO : Validating selected SQL instance version...
2/8/2014 11:02:06 AM, INFO : The version of the sql instance selected is valid
2/8/2014 11:02:06 AM, INFO : System Property Check: Logged on user must have access to the database to upgrade it and its version must be supported - PASSED
2/8/2014 11:02:06 AM, INFO : Windows Imaging Component is already part of the machine OS
2/8/2014 11:02:06 AM, INFO : Entered Ready to Upgrade page.
2/8/2014 11:02:07 AM, INFO : Entered Progress page.
2/8/2014 11:02:07 AM, INFO : Processing S:\sec_521r2\ServerInstaller\Database64.msi with the commands: INSTALLDIR="D:\Program Files\Sophos" ADDLOCAL="Core" UPGRADE="1" REBOOT="ReallySuppress" ENCDBVERSION="0" 
2/8/2014 11:02:07 AM, INFO : Added Database installation to the list of commands
2/8/2014 11:02:07 AM, INFO : Start state: Idle
2/8/2014 11:02:07 AM, INFO : Deactivate state: Idle
2/8/2014 11:02:07 AM, INFO : Activate state: Installing
2/8/2014 11:02:07 AM, INFO : Verifying files in folder
2/8/2014 11:02:07 AM, INFO : Target folder verification completed successfully
2/8/2014 11:02:07 AM, INFO : About to install Database64.msi
2/8/2014 11:02:07 AM, INFO : Processing INSTALLMESSAGE_ERROR or INSTALLMESSAGE_FATALEXIT message from MSI
2/8/2014 11:02:07 AM, INFO : Deactivate state: Installing
2/8/2014 11:02:07 AM, INFO : Activate state: Failing
2/8/2014 11:02:07 AM, INFO : Installation of Database64.msi failed with error code: 1603
2/8/2014 11:02:07 AM, INFO : Ended installing Database64.msi
2/8/2014 11:02:09 AM, INFO : Installation failed with error code: 1603
2/8/2014 11:02:09 AM, INFO : Deactivate state: Failing
2/8/2014 11:02:09 AM, INFO : Activate state: Failed
2/8/2014 11:02:09 AM, INFO : Entered Installation failed page.
2/8/2014 11:02:11 AM, INFO : Opening logs folder: C:\ProgramData\Sophos\Management Installer
2/8/2014 11:02:22 AM, INFO : There is not a SOPHOS instance on the local machine
2/8/2014 11:02:22 AM, INFO : Uninitialized COM in SQL server searcher thread
 
 
-----------------------------------------------------------------------------------------------------------------
 
 
this is the database log
 
=== Verbose logging started: 2/8/2014 11:02:07 Build type: SHIP UNICODE 4.05.6002.00 Calling process: S:\sec_521r2\ServerInstaller\Setup.exe ===
MSI (c) (B8:D0) [11:02:07:759]: Resetting cached policy values
MSI (c) (B8:D0) [11:02:07:759]: Machine policy value 'Debug' is 0
MSI (c) (B8:D0) [11:02:07:759]: ******* RunEngine:
******* Product: S:\sec_521r2\ServerInstaller\Database64.msi
******* Action: 
******* CommandLine: **********
MSI (c) (B8:D0) [11:02:07:761]: Client-side and UI is none or basic: Running entire install on the server.
MSI (c) (B8:D0) [11:02:07:761]: Grabbed execution mutex.
MSI (c) (B8:D0) [11:02:07:765]: Cloaking enabled.
MSI (c) (B8:D0) [11:02:07:765]: Attempting to enable all disabled privileges before calling Install on Server
MSI (c) (B8:D0) [11:02:07:773]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (78:1C) [11:02:07:775]: Running installation inside multi-package transaction S:\sec_521r2\ServerInstaller\Database64.msi
MSI (s) (78:1C) [11:02:07:775]: Grabbed execution mutex.
MSI (s) (78:60) [11:02:07:776]: Resetting cached policy values
MSI (s) (78:60) [11:02:07:776]: Machine policy value 'Debug' is 0
MSI (s) (78:60) [11:02:07:776]: ******* RunEngine:
******* Product: S:\sec_521r2\ServerInstaller\Database64.msi
******* Action: 
******* CommandLine: **********
MSI (s) (78:60) [11:02:07:777]: Machine policy value 'DisableUserInstalls' is 0
MSI (s) (78:60) [11:02:07:782]: SRSetRestorePoint skipped for this transaction.
MSI (s) (78:60) [11:02:07:783]: File will have security applied from OpCode.
MSI (s) (78:60) [11:02:07:790]: SOFTWARE RESTRICTION POLICY: Verifying package --> 'S:\sec_521r2\ServerInstaller\Database64.msi' against software restriction policy
MSI (s) (78:60) [11:02:07:790]: SOFTWARE RESTRICTION POLICY: S:\sec_521r2\ServerInstaller\Database64.msi has a digital signature
MSI (s) (78:60) [11:02:07:829]: SOFTWARE RESTRICTION POLICY: S:\sec_521r2\ServerInstaller\Database64.msi is permitted to run at the 'unrestricted' authorization level.
MSI (s) (78:60) [11:02:07:829]: End dialog not enabled
MSI (s) (78:60) [11:02:07:829]: Original package ==> S:\sec_521r2\ServerInstaller\Database64.msi
MSI (s) (78:60) [11:02:07:829]: Package we're running from ==> C:\Windows\Installer\353f27a6.msi
MSI (s) (78:60) [11:02:07:829]: APPCOMPAT: looking for appcompat database entry with ProductCode '{E3C70B2C-0549-4F4C-87BE-B3D0EBDDAF26}'.
MSI (s) (78:60) [11:02:07:829]: APPCOMPAT: no matching ProductCode found in database.
MSI (s) (78:60) [11:02:07:832]: MSCOREE not loaded loading copy from system32
MSI (s) (78:60) [11:02:07:833]: Machine policy value 'TransformsSecure' is 1
MSI (s) (78:60) [11:02:07:833]: Machine policy value 'DisablePatch' is 0
MSI (s) (78:60) [11:02:07:833]: Machine policy value 'AllowLockdownPatch' is 0
MSI (s) (78:60) [11:02:07:833]: Machine policy value 'DisableLUAPatching' is 0
MSI (s) (78:60) [11:02:07:834]: Machine policy value 'DisableFlyWeightPatching' is 0
MSI (s) (78:60) [11:02:07:834]: APPCOMPAT: looking for appcompat database entry with ProductCode '{E3C70B2C-0549-4F4C-87BE-B3D0EBDDAF26}'.
MSI (s) (78:60) [11:02:07:834]: APPCOMPAT: no matching ProductCode found in database.
MSI (s) (78:60) [11:02:07:834]: Transforms are not secure.
MSI (s) (78:60) [11:02:07:834]: Note: 1: 2205 2: 3: Control 
MSI (s) (78:60) [11:02:07:834]: PROPERTY CHANGE: Adding MsiLogFileLocation property. Its value is 'C:\ProgramData\Sophos\Management Installer\Sophos_Database64msi 2-8-2014 11_02_07 AM.log'.
MSI (s) (78:60) [11:02:07:834]: Command Line: INSTALLDIR=D:\Program Files\Sophos ADDLOCAL=Core UPGRADE=1 REBOOT=ReallySuppress ENCDBVERSION=0 CURRENTDIRECTORY=S:\sec_521r2\ServerInstaller CLIENTUILEVEL=3 MSICLIENTUSESEXTERNALUI=1 CLIENTPROCESSID=5816 
MSI (s) (78:60) [11:02:07:834]: PROPERTY CHANGE: Adding PackageCode property. Its value is '{807B82DF-D88B-4408-A305-492E37C9252A}'.
MSI (s) (78:60) [11:02:07:834]: Product Code passed to Engine.Initialize: ''
MSI (s) (78:60) [11:02:07:834]: Product Code from property table before transforms: '{E3C70B2C-0549-4F4C-87BE-B3D0EBDDAF26}'
MSI (s) (78:60) [11:02:07:834]: Product Code from property table after transforms: '{E3C70B2C-0549-4F4C-87BE-B3D0EBDDAF26}'
MSI (s) (78:60) [11:02:07:834]: Product not registered: beginning first-time install
MSI (s) (78:60) [11:02:07:834]: Product {E3C70B2C-0549-4F4C-87BE-B3D0EBDDAF26} is not managed.
MSI (s) (78:60) [11:02:07:834]: MSI_LUA: Credential prompt not required, user is an admin
MSI (s) (78:60) [11:02:07:835]: PROPERTY CHANGE: Adding ProductState property. Its value is '-1'.
MSI (s) (78:60) [11:02:07:835]: Entering CMsiConfigurationManager::SetLastUsedSource.
MSI (s) (78:60) [11:02:07:835]: User policy value 'SearchOrder' is 'nmu'
MSI (s) (78:60) [11:02:07:835]: Adding new sources is allowed.
MSI (s) (78:60) [11:02:07:835]: PROPERTY CHANGE: Adding PackagecodeChanging property. Its value is '1'.
MSI (s) (78:60) [11:02:07:835]: Package name extracted from package path: 'Database64.msi'
MSI (s) (78:60) [11:02:07:835]: Package to be registered: 'Database64.msi'
MSI (s) (78:60) [11:02:07:836]: Note: 1: 2262 2: AdminProperties 3: -2147287038 
MSI (s) (78:60) [11:02:07:836]: Machine policy value 'DisableMsi' is 1
MSI (s) (78:60) [11:02:07:836]: Machine policy value 'AlwaysInstallElevated' is 0
MSI (s) (78:60) [11:02:07:836]: User policy value 'AlwaysInstallElevated' is 1
MSI (s) (78:60) [11:02:07:836]: Product installation will be elevated because user is admin and product is being installed per-machine.
MSI (s) (78:60) [11:02:07:836]: Running product '{E3C70B2C-0549-4F4C-87BE-B3D0EBDDAF26}' with elevated privileges: Product is assigned.
MSI (s) (78:60) [11:02:07:836]: PROPERTY CHANGE: Adding INSTALLDIR property. Its value is 'D:\Program Files\Sophos'.
MSI (s) (78:60) [11:02:07:836]: PROPERTY CHANGE: Adding ADDLOCAL property. Its value is 'Core'.
MSI (s) (78:60) [11:02:07:836]: PROPERTY CHANGE: Adding UPGRADE property. Its value is '1'.
MSI (s) (78:60) [11:02:07:836]: PROPERTY CHANGE: Adding REBOOT property. Its value is 'ReallySuppress'.
MSI (s) (78:60) [11:02:07:836]: PROPERTY CHANGE: Adding ENCDBVERSION property. Its value is '0'.
MSI (s) (78:60) [11:02:07:836]: PROPERTY CHANGE: Adding CURRENTDIRECTORY property. Its value is 'S:\sec_521r2\ServerInstaller'.
MSI (s) (78:60) [11:02:07:836]: PROPERTY CHANGE: Adding CLIENTUILEVEL property. Its value is '3'.
MSI (s) (78:60) [11:02:07:836]: PROPERTY CHANGE: Adding MSICLIENTUSESEXTERNALUI property. Its value is '1'.
MSI (s) (78:60) [11:02:07:836]: PROPERTY CHANGE: Adding CLIENTPROCESSID property. Its value is '5816'.
MSI (s) (78:60) [11:02:07:836]: Machine policy value 'DisableAutomaticApplicationShutdown' is 0
MSI (s) (78:60) [11:02:07:836]: RESTART MANAGER: Disabled by MSIRESTARTMANAGERCONTROL property; Windows Installer will use the built-in FilesInUse functionality.
MSI (s) (78:60) [11:02:07:836]: TRANSFORMS property is now: 
MSI (s) (78:60) [11:02:07:836]: PROPERTY CHANGE: Adding VersionDatabase property. Its value is '301'.
MSI (s) (78:60) [11:02:07:837]: SHELL32::SHGetFolderPath returned: C:\Users\tkw\AppData\Roaming
MSI (s) (78:60) [11:02:07:838]: SHELL32::SHGetFolderPath returned: C:\Users\tkw\Favorites
MSI (s) (78:60) [11:02:07:839]: SHELL32::SHGetFolderPath returned: C:\Users\tkw\AppData\Roaming\Microsoft\Windows\Network Shortcuts
MSI (s) (78:60) [11:02:07:840]: SHELL32::SHGetFolderPath returned: C:\Users\tkw\Documents
MSI (s) (78:60) [11:02:07:841]: SHELL32::SHGetFolderPath returned: C:\Users\tkw\AppData\Roaming\Microsoft\Windows\Printer Shortcuts
MSI (s) (78:60) [11:02:07:841]: SHELL32::SHGetFolderPath returned: C:\Users\tkw\AppData\Roaming\Microsoft\Windows\Recent
MSI (s) (78:60) [11:02:07:842]: SHELL32::SHGetFolderPath returned: C:\Users\tkw\AppData\Roaming\Microsoft\Windows\SendTo
MSI (s) (78:60) [11:02:07:843]: SHELL32::SHGetFolderPath returned: C:\Users\tkw\AppData\Roaming\Microsoft\Windows\Templates
MSI (s) (78:60) [11:02:07:843]: SHELL32::SHGetFolderPath returned: C:\ProgramData
MSI (s) (78:60) [11:02:07:843]: SHELL32::SHGetFolderPath returned: C:\Users\tkw\AppData\Local
MSI (s) (78:60) [11:02:07:844]: SHELL32::SHGetFolderPath returned: C:\Users\tkw\Pictures
MSI (s) (78:60) [11:02:07:846]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Administrative Tools
MSI (s) (78:60) [11:02:07:846]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup
MSI (s) (78:60) [11:02:07:847]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu\Programs
MSI (s) (78:60) [11:02:07:848]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu
MSI (s) (78:60) [11:02:07:849]: SHELL32::SHGetFolderPath returned: C:\Users\Public\Desktop
MSI (s) (78:60) [11:02:07:851]: SHELL32::SHGetFolderPath returned: C:\Users\tkw\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Administrative Tools
MSI (s) (78:60) [11:02:07:851]: SHELL32::SHGetFolderPath returned: C:\Users\tkw\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup
MSI (s) (78:60) [11:02:07:852]: SHELL32::SHGetFolderPath returned: C:\Users\tkw\AppData\Roaming\Microsoft\Windows\Start Menu\Programs
MSI (s) (78:60) [11:02:07:853]: SHELL32::SHGetFolderPath returned: C:\Users\tkw\AppData\Roaming\Microsoft\Windows\Start Menu
MSI (s) (78:60) [11:02:07:853]: SHELL32::SHGetFolderPath returned: C:\Users\tkw\Desktop
MSI (s) (78:60) [11:02:07:854]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Templates
MSI (s) (78:60) [11:02:07:854]: SHELL32::SHGetFolderPath returned: C:\Windows\Fonts
MSI (s) (78:60) [11:02:07:855]: Note: 1: 2898 2: MS Sans Serif 3: MS Sans Serif 4: 0 5: 16 
MSI (s) (78:60) [11:02:07:857]: MSI_LUA: Setting MsiRunningElevated property to 1 because the install is already running elevated.
MSI (s) (78:60) [11:02:07:857]: PROPERTY CHANGE: Adding MsiRunningElevated property. Its value is '1'.
MSI (s) (78:60) [11:02:07:857]: PROPERTY CHANGE: Adding Privileged property. Its value is '1'.
MSI (s) (78:60) [11:02:07:857]: Note: 1: 1402 2: HKEY_CURRENT_USER\Software\Microsoft\MS Setup (ACME)\User Info 3: 2 
MSI (s) (78:60) [11:02:07:857]: PROPERTY CHANGE: Adding USERNAME property. Its value is 'Windows User'.
MSI (s) (78:60) [11:02:07:857]: Note: 1: 1402 2: HKEY_CURRENT_USER\Software\Microsoft\MS Setup (ACME)\User Info 3: 2 
MSI (s) (78:60) [11:02:07:857]: PROPERTY CHANGE: Adding DATABASE property. Its value is 'C:\Windows\Installer\353f27a6.msi'.
MSI (s) (78:60) [11:02:07:857]: PROPERTY CHANGE: Adding OriginalDatabase property. Its value is 'S:\sec_521r2\ServerInstaller\Database64.msi'.
MSI (s) (78:60) [11:02:07:857]: Machine policy value 'MsiDisableEmbeddedUI' is 0
MSI (s) (78:60) [11:02:07:857]: EEUI - Disabling MsiEmbeddedUI due to existing external or embedded UI
MSI (s) (78:60) [11:02:07:857]: EEUI - Disabling MsiEmbeddedUI for service because it's not a quiet/basic install
MSI (s) (78:60) [11:02:07:858]: Note: 1: 2205 2: 3: PatchPackage 
MSI (s) (78:60) [11:02:07:858]: Machine policy value 'DisableRollback' is 0
MSI (s) (78:60) [11:02:07:858]: User policy value 'DisableRollback' is 0
MSI (s) (78:60) [11:02:07:858]: PROPERTY CHANGE: Adding UILevel property. Its value is '2'.
=== Logging started: 2/8/2014 11:02:07 ===
MSI (s) (78:60) [11:02:07:858]: PROPERTY CHANGE: Adding Preselected property. Its value is '1'.
MSI (s) (78:60) [11:02:07:858]: PROPERTY CHANGE: Adding ACTION property. Its value is 'INSTALL'.
MSI (s) (78:60) [11:02:07:858]: Doing action: INSTALL
MSI (s) (78:60) [11:02:07:858]: Note: 1: 2205 2: 3: ActionText 
Action start 11:02:07: INSTALL.
MSI (s) (78:60) [11:02:07:860]: Running ExecuteSequence
MSI (s) (78:60) [11:02:07:860]: Doing action: FindRelatedProducts
MSI (s) (78:60) [11:02:07:860]: Note: 1: 2205 2: 3: ActionText 
Action start 11:02:07: FindRelatedProducts.
MSI (s) (78:60) [11:02:07:861]: PROPERTY CHANGE: Adding SEC50 property. Its value is '{D56C5477-7C3D-45E9-A1DD-EE698CC5CF3B}'.
MSI (s) (78:60) [11:02:07:863]: Doing action: SaveDatabaseServerNameValue
MSI (s) (78:60) [11:02:07:863]: Note: 1: 2205 2: 3: ActionText 
Action ended 11:02:07: FindRelatedProducts. Return value 1.
Action start 11:02:07: SaveDatabaseServerNameValue.
MSI (s) (78:60) [11:02:07:864]: Doing action: AppSearch
MSI (s) (78:60) [11:02:07:864]: Note: 1: 2205 2: 3: ActionText 
Action ended 11:02:07: SaveDatabaseServerNameValue. Return value 1.
Action start 11:02:07: AppSearch.
MSI (s) (78:60) [11:02:07:865]: Note: 1: 2262 2: Signature 3: -2147287038 
MSI (s) (78:60) [11:02:07:865]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{E3C70B2C-0549-4F4C-87BE-B3D0EBDDAF26} 3: 2 
MSI (s) (78:60) [11:02:07:865]: Note: 1: 2262 2: Signature 3: -2147287038 
MSI (s) (78:60) [11:02:07:865]: Skipping action: SetDatabaseServerNameFromCommandLineValue (condition is false)
MSI (s) (78:60) [11:02:07:865]: Doing action: LaunchConditions
MSI (s) (78:60) [11:02:07:865]: Note: 1: 2205 2: 3: ActionText 
Action ended 11:02:07: AppSearch. Return value 1.
Action start 11:02:07: LaunchConditions.
MSI (s) (78:60) [11:02:07:867]: Product: Sophos Management Database -- You must set the property DATABASE_SERVERNAME on install.
Action ended 11:02:07: LaunchConditions. Return value 3.
Action ended 11:02:07: INSTALL. Return value 3.
Property(S): UpgradeCode = {08E326E6-FAB9-47E7-AC60-FF4063FA6015}
Property(S): CreateUser = **********
Property(S): SystemFolder = C:\Windows\SysWOW64\
Property(S): ProgramMenuFolder = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\
Property(S): CommonAppDataFolder = C:\ProgramData\
Property(S): INSTALLDIR = D:\Program Files\Sophos
Property(S): ProgramFiles64Folder = C:\Program Files\
Property(S): VersionNT = 600
Property(S): Privileged = 1
Property(S): Manufacturer = Sophos Limited
Property(S): ProductCode = {E3C70B2C-0549-4F4C-87BE-B3D0EBDDAF26}
Property(S): ProductLanguage = 1033
Property(S): ProductName = Sophos Management Database
Property(S): ProductVersion = 5.2.1
Property(S): ALLUSERS = 1
Property(S): ARPCOMMENTS = The Sophos database used to store security status data.
Property(S): ARPCONTACT = Technical Support Department
Property(S): ARPPRODUCTICON = ARPIcon.ico
Property(S): ARPHELPLINK = http://www.sophos.com/support
Property(S): ARPURLINFOABOUT = http://www.sophos.com
Property(S): ARPURLUPDATEINFO = http://www.sophos.com/support/updates
Property(S): ARPHELPTELEPHONE = http://www.sophos.com/companyinfo/contacting
Property(S): ARPNOMODIFY = 1
Property(S): ARPNOREPAIR = 1
Property(S): BuildReference = 94263
Property(S): ProductFullVersion = 5.2.1.305
Property(S): RestartManagerOption = CloseRestart
Property(S): EXECUTEMODE = S
Property(S): MSIRESTARTMANAGERCONTROL = Disable
Property(S): CREATE_DATABASES = 1
Property(S): SecureCustomProperties = CMV1;CMV2;EM_CONSOLE;EM_LIBRARY;FOUNDATION_CONSOLE;RSRBTCONFIG;RSRBTHDC;RSRBTROC;SBE1_CONSOLE;SBE1_SERVER;SBE20;SCC40;SEC_NEW_32CONSOLE_FOUND;SEC_NEW_32SERVER_FOUND;SEC_NEW_64CONSOLE_FOUND;SEC_NEW_64SERVER_FOUND;SEC_NEW_DB_FOUND;SEC1_CONSOLE;SEC1_SERVER;SEC20;SEC30;SEC40;SEC50;SEC51;SEC52
Property(S): MsiHiddenProperties = CreateUser
Property(S): SEC50 = {D56C5477-7C3D-45E9-A1DD-EE698CC5CF3B}
Property(S): MsiLogFileLocation = C:\ProgramData\Sophos\Management Installer\Sophos_Database64msi 2-8-2014 11_02_07 AM.log
Property(S): PackageCode = {807B82DF-D88B-4408-A305-492E37C9252A}
Property(S): ProductState = -1
Property(S): PackagecodeChanging = 1
Property(S): ADDLOCAL = Core
Property(S): UPGRADE = 1
Property(S): REBOOT = ReallySuppress
Property(S): ENCDBVERSION = 0
Property(S): CURRENTDIRECTORY = S:\sec_521r2\ServerInstaller
Property(S): CLIENTUILEVEL = 3
Property(S): MSICLIENTUSESEXTERNALUI = 1
Property(S): CLIENTPROCESSID = 5816
Property(S): VersionDatabase = 301
Property(S): VersionMsi = 4.05
Property(S): VersionNT64 = 600
Property(S): WindowsBuild = 6002
Property(S): ServicePackLevel = 2
Property(S): ServicePackLevelMinor = 0
Property(S): MsiNTProductType = 3
Property(S): MsiNTSuiteEnterprise = 1
Property(S): WindowsFolder = C:\Windows\
Property(S): WindowsVolume = C:\
Property(S): System64Folder = C:\Windows\system32\
Property(S): RemoteAdminTS = 1
Property(S): TempFolder = C:\Users\tkw\AppData\Local\Temp\
Property(S): ProgramFilesFolder = C:\Program Files (x86)\
Property(S): CommonFilesFolder = C:\Program Files (x86)\Common Files\
Property(S): CommonFiles64Folder = C:\Program Files\Common Files\
Property(S): AppDataFolder = C:\Users\tkw\AppData\Roaming\
Property(S): FavoritesFolder = C:\Users\tkw\Favorites\
Property(S): NetHoodFolder = C:\Users\tkw\AppData\Roaming\Microsoft\Windows\Network Shortcuts\
Property(S): PersonalFolder = C:\Users\tkw\Documents\
Property(S): PrintHoodFolder = C:\Users\tkw\AppData\Roaming\Microsoft\Windows\Printer Shortcuts\
Property(S): RecentFolder = C:\Users\tkw\AppData\Roaming\Microsoft\Windows\Recent\
Property(S): SendToFolder = C:\Users\tkw\AppData\Roaming\Microsoft\Windows\SendTo\
Property(S): TemplateFolder = C:\ProgramData\Microsoft\Windows\Templates\
Property(S): LocalAppDataFolder = C:\Users\tkw\AppData\Local\
Property(S): MyPicturesFolder = C:\Users\tkw\Pictures\
Property(S): AdminToolsFolder = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Administrative Tools\
Property(S): StartupFolder = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup\
Property(S): StartMenuFolder = C:\ProgramData\Microsoft\Windows\Start Menu\
Property(S): DesktopFolder = C:\Users\Public\Desktop\
Property(S): FontsFolder = C:\Windows\Fonts\
Property(S): GPTSupport = 1
Property(S): OLEAdvtSupport = 1
Property(S): ShellAdvtSupport = 1
Property(S): MsiAMD64 = 6
Property(S): Msix64 = 6
Property(S): Intel = 6
Property(S): PhysicalMemory = 24565
Property(S): VirtualMemory = 23741
Property(S): AdminUser = 1
Property(S): LogonUser = tkw
Property(S): UserSID = S-1-5-21-1702431690-1831029836-1105138716-88169
Property(S): UserLanguageID = 1033
Property(S): ComputerName = DAD3
Property(S): SystemLanguageID = 1033
Property(S): ScreenX = 1024
Property(S): ScreenY = 768
Property(S): CaptionHeight = 19
Property(S): BorderTop = 1
Property(S): BorderSide = 1
Property(S): TextHeight = 16
Property(S): TextInternalLeading = 3
Property(S): ColorBits = 32
Property(S): TTCSupport = 1
Property(S): Time = 11:02:07
Property(S): Date = 2/8/2014
Property(S): MsiNetAssemblySupport = 2.0.50727.4016
Property(S): MsiWin32AssemblySupport = 6.0.6001.18000
Property(S): RedirectedDllSupport = 2
Property(S): MsiRunningElevated = 1
Property(S): USERNAME = Windows User
Property(S): DATABASE = C:\Windows\Installer\353f27a6.msi
Property(S): OriginalDatabase = S:\sec_521r2\ServerInstaller\Database64.msi
Property(S): UILevel = 2
Property(S): Preselected = 1
Property(S): ACTION = INSTALL
MSI (s) (78:60) [11:02:07:886]: Note: 1: 1708 
MSI (s) (78:60) [11:02:07:886]: Product: Sophos Management Database -- Installation failed.
MSI (s) (78:60) [11:02:07:886]: Windows Installer installed the product. Product Name: Sophos Management Database. Product Version: 5.2.1. Product Language: 1033. Installation success or error status: 1603.
MSI (s) (78:60) [11:02:07:887]: Deferring clean up of packages/files, if any exist
MSI (s) (78:60) [11:02:07:887]: MainEngineThread is returning 1603
MSI (s) (78:1C) [11:02:07:887]: No System Restore sequence number for this installation.
=== Logging stopped: 2/8/2014 11:02:07 ===
MSI (s) (78:1C) [11:02:07:888]: User policy value 'DisableRollback' is 0
MSI (s) (78:1C) [11:02:07:888]: Machine policy value 'DisableRollback' is 0
MSI (s) (78:1C) [11:02:07:888]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (78:1C) [11:02:07:888]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2 
MSI (s) (78:1C) [11:02:07:888]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2 
MSI (s) (78:1C) [11:02:07:888]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\InProgress 3: 2 
MSI (s) (78:1C) [11:02:07:888]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\InProgress 3: 2 
MSI (s) (78:1C) [11:02:07:888]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (s) (78:1C) [11:02:07:888]: Restoring environment variables
MSI (c) (B8:D0) [11:02:07:889]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (B8:D0) [11:02:07:890]: MainEngineThread is returning 1603
=== Verbose logging stopped: 2/8/2014 11:02:07 ===
 
 
any idea?